Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

"will avoid booking with Air Canada because of this lack of service"

(United States)

Not Verified | I cancelled my family of four's Air Canada flights for Dec 2021 because of Omicron/COVID and Canada's desire to limit travel. Other flights I had booked for this same trip with American Airlines and Southwest I was immediately able to get credits to use for the future. But Air Canada made me fill out an online case report in order to request a credit. However they have not responded to my cases, they provide no email or phone assistance (waited for 40min to find that out) and the online chat bot only tells me the cases are 'closed' with no explanation. I will avoid booking with Air Canada because of this lack of service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Toronto
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"try to avoid them for my next travel"

(Canada)

Trip Verified | I had an 8 hour of flight from Brussel to Montreal. We were served with lunch and a snack. No refreshments were served in between. I asked for baby food and flight attendant said I had to request it in advance. Extremely disappointed with this airline. They are charging so much for the tickets but the service in return is absolutely zero. Flight attendants were rude to me. I will try to avoid them for my next travel.
AircraftA333
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrussels to Montreal
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Dreadful service from miserable staff"

(Australia)

Trip Verified | Dreadful service from miserable staff. All the decent host staff have cleared out over Covid, leaving only cranky and jaded people who should really find another way to make a living. It is particularly disappointing given the delightful experiences I have had with this airline in the past.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVancouver to Sydney
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"very little notice as to what was going on"

(Canada)

Trip Verified | Boarded the flight and was sitting on the tarmac in the plane for 6.5hrs, did not even properly feed us as we were all hungry, apparently they were having an issue with the auto brake function. Instead of turning back to gate, we sat still on the tarmac for 6.5hrs, very little notice as to what was going on. Then they deplaned us and all they created was a bunch of angry mob at the gate, wasn't even organized with compensation as they seemed like idiots at the gate. They were more concerned in taking our duty free purchase than anything else, had to come back the next night and then even the flight was delayed by another 2 hrs. Lost a prepaid hotel day which they never compensated for, apparently I can't even file a claim with Air Canada because they say it's due to mechanical issue which I think should have been check before passengers were boarding. Overall they acted like this was a budget airline. Even though I was travelling Business Class, they food was still horrible. You would think they would serve better food in Business class, the best was the cold croissant. Who eats cold croissants?
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteToronto to Dubai
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"horrible customer service"

(Canada)

Trip Verified | Absolutely horrible customer service. Flight was canceled and had to fight with employees for 4 hours to retrieve our bags. Every employee that we dealt with was extremely rude and arrogant. Absolutely unacceptable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Toronto
Date FlownFebruary 2022
Ground Service 12345
Value For Money 12345
no
2/10

"how difficult is it to grab someone a coffee"

(Canada)

Trip Verified | For our most recent trip to India we chose Air Canada again as they offer a direct flight. My parents for the first time wanted to upgrade our experience from economy to premium and naturally our hopes were quite up and the excitement of what this experience will have to offer gave us a lot to look forward to. The flight itinerary made the level of comfort, service and meal quality sound like it was worth the money we were paying yet that was not case. Firstly they served the dinner within 2 hours of the flight taking off, leaving the passengers for the remaining 12 hours depending on snacks. When I politely asked for some coffee from a hostess she gave me the most dirty look and claimed “the cart just came 5 minutes ago”. I was sleeping and even if I wasn’t how difficult is it to grab someone a coffee. I do not plan to travel with Air Canada again. Do not waste your money please.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteVancouver to Delhi
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"excellent service in business class"

(Canada)

Trip Verified | Air Canada continues to deliver excellent service in business class on their overseas routes. The seats are very comfortable and I enjoyed a good sleep on this 8.5 hour evening flight. The food service is very good with a choice of 4 entrees and a complete selection of wines and other beverages. Flight attendants were friendly and attentive. Flight left and arrived right on time such that I could make my tight connection. Complete selection of movies available, both American and foreign.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTokyo to Vancouver
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"one of the worst experiences"

(Canada)

Trip Verified | We had a 6am flight to Montreal connecting to New York and we boarded the 6am flight only for them to turn the power off and on again to realize the plane had technical issues. We had to get off the plane and could not be rebooked to be in New York the same day. We flew to Montreal at 2:30pm the same day and once we got to Montreal our bag had also been lost, we had to wait in a 2 hour line to find out where the bag was. We were booked on a flight to New York at 9am the next day and when we got to the airport it had been cancelled and the Air Canada agents refused to help us re book or book a flight back home. This has been one of the worst experiences of my life with travelling. We were given 2 $10 food vouchers for my mom and I to cover meals for the whole day.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to New York via Montreal
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"24 hour delay which was not acceptable"

(Canada)

Trip Verified | Flight from Sydney to Montreal cancelled on 05 February, automatically rebooked on the next day flight. A 24 hour delay which was not acceptable to me - only seat available on the 06 February flight from Sydney to Toronto and then Vancouver and Smithers was business class when I went online to book .. so I paid $3,900 for a flight which is normally less than a $1,000 eco and $2,000 business but I needed to be in Smithers on 06 February. I arrived in Toronto 15 min late with a 45 min connection I received a text message saying I had been rebooked to the 15:20 flight meaning I then had an 18 hour stopover in Vancouver and arrived in Smithers on 07 February. I go to the gate of my original flight and people still boarding .. they say I have been rebooked as my baggage would not make it and nothing they could do I needed to go back to the service desk - on the way back to the service desk I get a text message saying my original flight was going to be leaving 20 min late, so back to the original 45 min on which the ticket was sold - service desks gets me a seat on the 9am from Toronto to Vancouver in economy as no business seats. Flight from Toronto to Vancouver is now 60 min late due to late servicing of the plane and we are all boarded and sat waiting.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(Japan)

Trip Verified | Air Canada’s website booked me with another airline’s flight to connect to their airline’s flight. The flight prior to my Air Canada flight was canceled for holiday, so I got into contact with that airline and they said since I booked through Air Canada, they would not be able to resolve the issue. I talked to Air Canada (via messenger because no one answered the phone) and was told it was the responsibility of the other airline to get me to my final destination, even though I was booked through Air Canada. There are no human customer service representatives at Narita Airport today, on top of that. At this point I cannot even get a refund on a $1000 ticket. Worst airline ever, I will not make this mistake again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Seattle via Seoul / Vancouver
Date FlownFebruary 2022
Value For Money 12345
no