Air Canada

Not Verified | 4 hours flight from Vancouver to Toronto started with a delay, then entertainment system did not work even though they tried to reset it, asked if could switch to another seat but the no, asked if they could offer me a pass for the internet access they said they could not, end up paying $20 for a wifi access that was just as bad as the rest of the experience with Air Canada. Don't pay for internet you wont be able to stream anything.

Not Verified | Flight to Toronto delayed over 5 hours resulting in missed connect and waited over an hour on the phone only for them to disconnect the line. Arrive in Toronto at 0050 and they say we aren't helping you we're closed and that they understand. What a joke, you understand as you go home and we are stranded in the airport. Not the first time this has happened. Last time coming home from Costa Rica only i didn't have the energy to fight for my refund or any kind of compensation.

✅ Trip Verified | I purchased an all inclusive package with Air Canada Vacations. My flight was to be from Ottawa to Montreal to Cayo Coco. My first flight kept getting delayed, but I was assured that my connection in Montreal would wait because it was a charter. I arrived in Montreal and was told my connecting flight had left and there was nothing they could do. I was treated with unbelievable hostility. I arrived at Ottawa airport at 07.20 and returned the next morning at 03.00. Air Canada vacations takes no responsibility that my flight left late, missing my connection, and refuse to refund my package, but did offer me a 25% discount on my next travel purchase. I wouldn’t travel with this airline again. They basically took over $1200 from my pocket and refuse to return it. I did eventually get to Cayo Coco, but chose Sunwing instead.

Not Verified | I cancelled my family of four's Air Canada flights for Dec 2021 because of Omicron/COVID and Canada's desire to limit travel. Other flights I had booked for this same trip with American Airlines and Southwest I was immediately able to get credits to use for the future. But Air Canada made me fill out an online case report in order to request a credit. However they have not responded to my cases, they provide no email or phone assistance (waited for 40min to find that out) and the online chat bot only tells me the cases are 'closed' with no explanation. I will avoid booking with Air Canada because of this lack of service.

✅ Trip Verified | I had an 8 hour of flight from Brussel to Montreal. We were served with lunch and a snack. No refreshments were served in between. I asked for baby food and flight attendant said I had to request it in advance. Extremely disappointed with this airline. They are charging so much for the tickets but the service in return is absolutely zero. Flight attendants were rude to me. I will try to avoid them for my next travel.

✅ Trip Verified | Dreadful service from miserable staff. All the decent host staff have cleared out over Covid, leaving only cranky and jaded people who should really find another way to make a living. It is particularly disappointing given the delightful experiences I have had with this airline in the past.

✅ Trip Verified | Boarded the flight and was sitting on the tarmac in the plane for 6.5hrs, did not even properly feed us as we were all hungry, apparently they were having an issue with the auto brake function. Instead of turning back to gate, we sat still on the tarmac for 6.5hrs, very little notice as to what was going on. Then they deplaned us and all they created was a bunch of angry mob at the gate, wasn't even organized with compensation as they seemed like idiots at the gate. They were more concerned in taking our duty free purchase than anything else, had to come back the next night and then even the flight was delayed by another 2 hrs. Lost a prepaid hotel day which they never compensated for, apparently I can't even file a claim with Air Canada because they say it's due to mechanical issue which I think should have been check before passengers were boarding. Overall they acted like this was a budget airline. Even though I was travelling Business Class, they food was still horrible. You would think they would serve better food in Business class, the best was the cold croissant. Who eats cold croissants?

✅ Trip Verified | Absolutely horrible customer service. Flight was canceled and had to fight with employees for 4 hours to retrieve our bags. Every employee that we dealt with was extremely rude and arrogant. Absolutely unacceptable.

✅ Trip Verified | For our most recent trip to India we chose Air Canada again as they offer a direct flight. My parents for the first time wanted to upgrade our experience from economy to premium and naturally our hopes were quite up and the excitement of what this experience will have to offer gave us a lot to look forward to. The flight itinerary made the level of comfort, service and meal quality sound like it was worth the money we were paying yet that was not case. Firstly they served the dinner within 2 hours of the flight taking off, leaving the passengers for the remaining 12 hours depending on snacks. When I politely asked for some coffee from a hostess she gave me the most dirty look and claimed “the cart just came 5 minutes ago”. I was sleeping and even if I wasn’t how difficult is it to grab someone a coffee. I do not plan to travel with Air Canada again. Do not waste your money please.

✅ Trip Verified | Air Canada continues to deliver excellent service in business class on their overseas routes. The seats are very comfortable and I enjoyed a good sleep on this 8.5 hour evening flight. The food service is very good with a choice of 4 entrees and a complete selection of wines and other beverages. Flight attendants were friendly and attentive. Flight left and arrived right on time such that I could make my tight connection. Complete selection of movies available, both American and foreign.