Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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1/10

"gave us 3 totally separate seats"

(United States)

Trip Verified | Bought 3 tickets for my parents and I 3 months before the travel, and at the check they gave us 3 totally separate seats, and asking $50 for each person to let us seat next to each other. What do you call this? And on top of that we had worst experience ever on the plane regarding flight quality.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Vancouver
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don't care about customers"

(United States)

Trip Verified | The flights weren't on time. Missed connection. Slept in Montreal airport on the floor. Offered a hotel voucher that wasn't honored. Got to Vancouver with all 9 of our bags missing. They didn't arrive for 4 days. We were stranded in Whistler with just the clothes on our backs. Customer service is non existent. No calls returned when they say they will. When you finally do get to talk to someone that person has no answers and can't connect you with someone that does. They don't care about customers at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Vancouver via Montreal
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"unbelievably kind and thoughtful"

(China)

Trip Verified | Recently my daughter and I flew to Shanghai from Toronto on Air Canada. When we arrived in Shanghai, there was a problem with my daughter's visa and we were sent back to Toronto. It was such a difficult thing for us! Painful! But the staff on both the flight from Shanghai to Seoul and then from Seoul to Shanghai were unbelievably kind and thoughtful. They immediately offered words of encouragement, a listening ear, and comfort. I was so impressed at how a little kindness (a lot of kindness, in this case) can make such a difference when one is in distress! Either your teams are well-trained for situations like this, or they are just intuitive. I don't know. But hats off to Don and his crew! I wish I knew all of your names! We will certainly remember Air Canada and choose you again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Shanghai via Seoul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"One of my worst airline experiences ever"

(United States)

Trip Verified | First the LAX ticket counter didn't open until 6am, we had a 7am flight. They wouldn't allow people to enter the correct space to check in and instead caused a line thru the terminal. Same thing at YVR. One of my worst airline experiences ever. Ticket counter staff all rude and unprofessional.
AircraftBoeing 737 Max 8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Vancouver
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Very bad experience"

(Switzerland)

Trip Verified | We had to go back from starting track to the gate because of technical reasons. Almost 3 hours in the airplane at ground, but nobody served water or drinks. Very bad experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Honolulu
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"poor planning is now my issue"

(Canada)

Trip Verified | First start off my trip with my first flight delayed 2 hours making me miss my connecting flight. I pick my seats in advance and both times i was moved to the back of the plane with no explanation and when I ask to have my seat back they say it’s out of their control or say they were putting people together. So these people poor planning is now my issue? Awful staff not helpful at all. I could’ve drove to my destination with all the delays and problems.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Windsor
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"booked a flight through flighthub"

(Canada)

Trip Verified | I booked a flight through flighthub and due to Covid had to cancel, first they wanted to give a voucher and then the government ordered the refund after a year. I have been back and forth with Air Canada and Flighthub both saying the other should issue the refund. It takes forever to get anyone on the phone and last time I got someone in November 2021 that was to get back to me within a week and no response came. My credit card been out $1550 + since over 2 years accruing interest. =
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Grand Cayman
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Don't pay for internet you wont be able to stream anything"

(Canada)

Not Verified | 4 hours flight from Vancouver to Toronto started with a delay, then entertainment system did not work even though they tried to reset it, asked if could switch to another seat but the no, asked if they could offer me a pass for the internet access they said they could not, end up paying $20 for a wifi access that was just as bad as the rest of the experience with Air Canada. Don't pay for internet you wont be able to stream anything.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteToronto to Vancouver
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"we are stranded in the airport"

(Canada)

Not Verified | Flight to Toronto delayed over 5 hours resulting in missed connect and waited over an hour on the phone only for them to disconnect the line. Arrive in Toronto at 0050 and they say we aren't helping you we're closed and that they understand. What a joke, you understand as you go home and we are stranded in the airport. Not the first time this has happened. Last time coming home from Costa Rica only i didn't have the energy to fight for my refund or any kind of compensation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJamaica to Windsor via Toronto
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I was treated with unbelievable hostility"

(Canada)

Trip Verified | I purchased an all inclusive package with Air Canada Vacations. My flight was to be from Ottawa to Montreal to Cayo Coco. My first flight kept getting delayed, but I was assured that my connection in Montreal would wait because it was a charter. I arrived in Montreal and was told my connecting flight had left and there was nothing they could do. I was treated with unbelievable hostility. I arrived at Ottawa airport at 07.20 and returned the next morning at 03.00. Air Canada vacations takes no responsibility that my flight left late, missing my connection, and refuse to refund my package, but did offer me a 25% discount on my next travel purchase. I wouldn’t travel with this airline again. They basically took over $1200 from my pocket and refuse to return it. I did eventually get to Cayo Coco, but chose Sunwing instead.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOttawa to Cayo Coco via Montreal
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no