Air Canada

Not Verified | This airline is disorganized and deceiving. My first mishap was my trip from Newark to Toronto in Jan. 2022. It took nearly 4 days for my bags to arrive but during those 4 days I was lied to about where my bags were being told once that my bags were in Toronto and then next that they have not left the Newark airport. After that situation I gave Air Canada another chance for my trip from Toronto to Dallas. Because of a delay which would cause me to miss my connecting flight I was redirected to a direct flight. I received a text that my bag would be delayed and would land with the next flight which landed at 8:33 pm that evening (5/11). I call that evening and they say my bags are in Dallas and should arrive the next morning by 11 am. The next morning at 8 am I call to inquire about the status of the bags just to find out my bags were not loaded onto the flight that was supposed to land at 8:33 pm and they were still in Toronto. So not only was my bag delayed but I was lied to by this airline. I am currently typing this on 5/12 at 11:50 pm and they said I would receive the bag this evening but I have not yet received it. This is now the second time this airline has deceived me like this and I am dealing with this confusion and my trip in Dallas is barely 3 days.

Not Verified | I have flown this route multiple times with other airlines without a problem, but this trip with Air Canada each way was an absolute disaster. I typically try to find the good in situations, but this was horrendous all the way around. Our first plane sat on the tarmac for an extra 1.5 hours. We weren't allowed to board, to the point the flight attendants were questioning what was going on and the gate agent wouldn't answer them, causing the flight to be delayed. When we arrived in Canada late, half of our flight had to full on sprint to our connecting flight. On the connecting flight, I was charged for full-flight WiFi access (this was fine as I expected it), but then when 12.01am hit my WiFi discontinued and I needed to purchase it again. My return flights were somehow worse. When I boarded my first flight there was an individual sitting in my seat who outright refused to get up. When I asked an attendant for assistance in moving them (literally part of their job description), he looked me in the eyes and then walked away to pack bags to make it look as if he were busy. As a broad person standing 6'2" who purchased an aisle seat 2 months prior to this flight, it is fair to say I was upset to then be jammed into a middle seat that wasn't mine. Towards the end of the flight when breakfast was being served they told us "we decided not to make coffee". This is typically fine, but considering how awful my experience had been to this point combined with the fact they didn't give an explanation when I asked just dug the knife deeper. I had 3.5 hours before my connecting flight home (this was no issue as I knew it when I booked my trip) and Air Canada, in that time, was somehow only able to get one of my bags to my next flight. Again, 3.5 hours to move a bag across the airport to a flight only 40% full. They returned my second bag the next day at 6am waking my entire house. I can not stress enough how I will never again use this airline and make sure that no one I know flies with that garbage airline. They are the Spirit Airlines of international travel.

✅ Trip Verified | I fly this route often, usually on British Airways. Today I remembered why I avoid Air Canada. The high density Boeing 777 is not a pleasant aircraft to fly on but the real problem are the Air Canada in flight crew. Surly, unsmiling and clearly not enjoying their jobs. The crew today were obviously doing you a favour in appearing in the cabins. Once lunch service was over, the crew disappeared until service of the snack (Air Canada has been serving the same tastefulness pastry for years) an hour prior to landing.

✅ Trip Verified | San Francisco to Copenhagen via Toronto. They are so unorganized and inefficient! I have no video of how they are capable of losing so much luggage, each bag with its own tracking number and sticker! So many people on our flight arrived in Copenhagen with no bags and the airline could not track them. It has been 48 hours since our flight and they still have no idea where the bags are, which makes no sense. Customer service sucks. They are so inefficient and the level of English was so poor that I could not understand them and my native language is English. We are stuck after two days, still no luggage or sign of it. I felt horrible because a nice lady on our flight was vacationing with her mom on a 7-day cruise and her bags disappeared as well. She had to leave on her ship the day our flight arrived with nothing but her carry on bag…they told her (and us) to file a form and check back online after a couple of days - seriously? How do companies like this make it out there? There were so many angry passengers on our flight. On top of that, our flight was delayed for over an hour. Now that I won’t even complain about but losing our bags, with no way of tracking them and telling us to leave the airport and get on a website to file a form is totally unacceptable! Do not fly them ever! If you do, be careful when you check your bag!

✅ Trip Verified | My first time flying Air Canada, business class from Lax to Toronto. The business class product is on par with other good airlines (Qantas, Singapore, Cathay). The flight had wifi and a large range of entertainment options. Catering was good. The most memorable part of the flight was the excellent cabin crew. Allison and Naomi were friendly, efficient and attentive.

Not Verified | The flight from Fort St John went well considering the tiny plane was fully packed. We arrived at Vancouver Airport and spent 20 minutes unable to deplane because no agent was available. Flight from Vancouver to Toronto was a dream. Can't beat those Boeing 787s for comfort! Not as fast as the 747s but after the Q400 the flights was great. Staff were supportive and patient.

✅ Trip Verified | This flight with Air Canada was the first time food / drink was only served in the first and last hour of the route. A lunch was offered about 30 minutes after takeoff and no other food or beverage was offered until 7.5 hours later. Water was not offered mid-flight. A disgusting tomato / chicken paste hot pocket was offered as a snack before landing. When I requested a coffee to accompany the snack, the attendants explained that no hot drinks were offered "due to COVID". How much longer are airline attendants going to hide behind this excuse? How does offering tea or coffee compromise the health and safety of passengers? Because the 2nd meal service was offered less than 30 minutes before touchdown in Toronto, attendants were scrambling to collect garbage and prepare the cabin for landing. Besides the food, there was an incident involving a bathroom and smoke alarm. In the middle of the flight, a gentleman appeared to have set off the alarm in the bathroom and flight attendants only checked on the incident after 1 minute.

✅ Trip Verified | Recently took an Air Canada flight from YYZ - LHR an evening flight . I have flown with AC for the past 5 years to Toronto and I think my recent return trip will be my last. I am fed up with being spoken to like a naughty boy by flight crew. Good manners in what at times must be a stressful role should always be adhered to. Last weeks flight was the final straw. The rude and abrupt tone that they all seem to use when requesting the most simplest of instructions leaves you feeling rubbish and not like a customer at all. Mid flight asked for some water and had to ask another crew member 30 mins later for the same bottle of water. Food is poor and the only smiles I saw from them was when they were kicking us off at LHR. Will be looking for another airline for these from trips from now on .

✅ Trip Verified |I departed Lisbon at 8:15 p.m. on 4/23/2022 I had a COVID test done in Lisbon the day before @10:40 a.m, so my test results should suffice to let me complete the trip. The AC ground agent and her supervisor at Heathrow airport refused to issue a paper boarding pass because they said that my test results had expired!!! They wanted me to take a new test, but there was not enough time to go through British immigration and customs to go landside in taking a new test and to go through security again, so they relented in giving me a boarding pass, but I would not have a pass in Vancouver until I have a new test done in Vancouver. I exited the plane @11:05 a.m. in Vancouver asking different people how to get a Covid test because the flight crew and the ground crew meeting at the door did not know. My connecting flight would be at 1:10 p.m. I had to go through Canadian immigration and customs before reaching the check-in counters where the Covid test stations were located. The test in Lisbon only took 10 minutes to get the results while in Vancouver, the test took 30 minutes to get the results. By the time I received the results in my email, which I checked every 30 seconds, it was 12:15 p.m. Air Canada check-in counter clerk had to call the gate crew to see if it was Ok to issue a boarding pass. Air Canada agents are not empowered to think logically. My origination flight was at Lisbon with a valid Covid test result which should allow me to complete my trip without this extra step. Air Canada agents took this draconian and unreasonable measure as if the US will sanction their airline by breaking the 24-hour rule. The Aeroplan app is also not working most of the time I need it. I do have an international data plan from T-Mobile. I do not need wifi to access the app.

Not Verified | Booked seats via expedia and my partner and I were sat on a separate row for both depart and return trips. The staff at the airport was unhelpful and arrogant. Also why was I asked to verify proof of vaccine again when I've done it before via online. Waste of time. Flight attendants are just ok and service people are actual amateurs who have idea about customer service. Air Canada employee at LAX needs to be fired.