Air Canada

✅ Trip Verified | I would just like to say Air Canada is one of the worst airlines I have ever flown with. First they lost one of our cases. Then our connecting flight to Philadelphia was delayed by 6 hours. I will never fly with them again.

✅ Trip Verified | I’ve been flying for the majority of my life. As an Atlanta native, Delta has normally been the go to airline. However, this year as a part of a graduation trip I booked my trip and accompanying flights through a travel company. They chose Air Canada. I have never been so thoroughly disappointed with an airline experience. Staff was friendly and apologetic; however, the scheduling was consistently not met and ill communicated. Of course delays happen due to weather and other unforeseen circumstances; however, the lack of communication through Air Canada’s app and their insistence on a physical paper boarding pass were relics of a bygone era. Poor scheduling and communication make Air Canada a disastrous choice for anyone hoping to complete their journey in an efficient manner much less enjoy it.

✅ Trip Verified | I took 3 connections and one international flight each way. Air planes for connections are old, the only nice ones are international planes. If you have checked bags, don’t even dream of changing your original flight itinerary because they will not make an exception. The food was a huge hit or miss.

Not Verified | Rather old airplane, Seats a bit worn but okay. Large screens, a lot of space next to the seat. Much better than Lufthansa. Service efficient, food not so good but okay, went to the Signature Lounge before - that was amazing! Flight smooth and on time, fast baggage delivery. All in all a good experience, not overwhelming but very robust.

Not Verified | Montreal to Frankfurt on Air Canada. Checked in online and skipped the counter. Boarding was slow and departure was delayed by a full hour. Explanation from the cockpit provided only minutes ahead of pushback. The hard product was good with comfortable, lie-flat seats with duvet and large pillow. Pre-departure drinks were not provided but I am assuming this has been dropped since the onset of COVID 19. Pre-dinner drinks were offered promptly after take off. Main course was tasty but the appetizer was small and tasteless. Good selection of beverages were offered and although a light breakfast was served prior to landing I opted for coffee only which was barely warm. IFE had a decent selection of movies. FA serving my side of the aisle was attentive and very professional. Washrooms were kept clean throughout the flight. It was an OK experience but value vs price was disproportionate.

✅ Trip Verified | Terrible customer service. Booked a flight with 2 adults, 2 children ages 3 and 1. They booked us separate seats on the plane, when calling them to sort this out the first agent hung up on me, the second agent provided no solutions. Their suggestion was to ask other customers on the flight to switch seats, ultimately having me fix their mistake - while this may be an efficient business practice (having customers resolve issues created by the airline), it has resulted in frustration and conveyed a clear lack of empathy and compassion on behalf of the airline.

Not Verified | Montreal to Frankfurt on Air Canada. Checked in on line and skipped the counter. Boarding was slow and departure was delayed by a full hour. Explanation from the cockpit provided only minutes ahead of pushback. The hard product was good with comfortable, lie-flat seats with duvet and large pillow. Pre-departure drinks were not provided but I am assuming this has been dropped since the onset of COVID 19. Pre-dinner drinks were offered promptly after take off. Main course was tasty but the appetizer was small and tasteless. Good selection of beverages were offered and although a light breakfast was served prior to landing I opted for coffee only which was barely warm. IFE had a decent selection of movies. FA serving my side of the aisle was attentive and very professional. Washrooms were kept clean throughout the flight. It was an OK experience but value vs price was low.

✅ Trip Verified | In error I booked online a roundtrip flight from Vancouver to Edmonton for June 3d to the 9th instead of June 9 to the 16th, I booked cheap flights that were advertised as "restricted " due to financial constraints. I understood the limitations, but felt it necessary. It was also necessary to make the trip to support my daughter during a medical procedure. The error was devastating, I thought I had lost the total payment of the ticket and would have to rebook and repay the full amount. Apart from the loss of dollars, I felt silly making such a careless mistake. I called the ticketing agents and after an almost two hour wait, I spoke to "L" at approximately 4pm Saturday May 28/22. She was so patient and understanding and assured me she could help. Further, she comforted me by commenting there were those that had made far sillier mistakes than mine. She re booked the tickets for the correct days, assigned seats and sent a refund voucher for $20.00. The whole encounter was a successful and uplifting experience in a world where that happens infrequently. It is my sincere hope she has the opportunity to be praised and congratulated by her superiors and understands the sincerity of my appreciation.

✅ Trip Verified | Toronto to Minneapolis. They are over selling flights and can't staff them. Checked bag tagging machines didn't work. When at the gate we were lied to as to why there was a delay. Then flight was cancelled. After removing the passengers from the gate area we were given poor instructions on next steps. Air Canada kept my checked bag for the night. When I got to a ticket agent I was assigned a new ticket for the next day and then essentially kicked out of the airport. Because I was starting my travel that day from Toronto it was there policy not to provide hotel, transportation, or food, even though I live in the US and had no place to go. That sucked. Fast forward the next day. More delays at the gate. Finally got on the plane. Sat on the plane for over an hour waiting to get pushed off. We are at least three hours late and I'm currently still in the plane waiting to get pushed off as I'm writing this review. Air Canada = bad

Not Verified | Dirty seats, in flight monitor broken, ridiculous connection times, plane flies around for an hour because it can't land (weather and Toronto are the excuses - the weather was fine), no gate crew available when we finally land. This isn't even the worst experience I have had with them. Not sure why I thought they could be capable of improving after three years of not flying Air Canada. If only this site would allow a review of 0/10. Avoid this airline if you can.