Air Canada

Not Verified | Toronto to Fredericton. Book with an alternative airline if at all possible. I lost an entire day on a domestic flight with almost no notice from Air Canada. The news is bashing this airline for good reason. It won’t be surprising if they go belly-up.

✅ Trip Verified | It was very bad experience. First delay for plane to take off. When I landed in Toronto, I made it on time but they would not let us board. That made one day delay to my schedule. Their alternative was very bad let us after long international flight to stay 14 hours in New York prior to flight to Saint Louis. The bags were lost and I was not able to pick them from Toronto after 5-6 hours in the airport and next day the customer service said something different from night shift people and at the end I was not able to pick my bags.

Not Verified | The worst flight in both my round trips. Always delay flights and when I arrived to Toronto, they cancel my ticket and did not let me board because my bags did not arrive. No one is trying to help. A lot of people lost their bags. I stayed overnight at my expense and I booked another flight with United Airlines. Total extra cost 1000 dollars in addition of losing one day of my work which needs RVU base. My experience with Air Canada was terrible and I do not recommend them to anyone. Lack of staff and respect.

Not Verified | Toronto to Vancouver. The worst airlines ever, 5 hours delay and no one is willing to talk to the travellers. Have been in the airport for 5 hours and another 2 hours inside the plane waiting to take off, my son (diabetic) who was joining me started suffering and got so exhausted because of the long waiting hours at the airport and inside the un-airconditioned airplane.

Not Verified | New Orleans to Amman via Toronto. The most clueless airline I’ve ever traveled with. They required a visa to a country I am a passport holder to. Which is unheard of. Then refused to help and called security. When we cleared it up on the phone with a different airline we found out the flight was completely cancelled and other airlines refuse to work with them to give them tickets. After they “found” another flight they had no idea what airline the connection was with. Another thing we had to find out ourselves. After checking in we find out it was delayed another 4 hrs. After the original 2 hours to begin with. The people who work at the counter are utterly clueless and can’t tell the difference between the name of an airport and an airline. They are literally guessing and barely literate let alone competent. This is the first and last time anyone I know will travel through them.

✅ Trip Verified | Frankfurt to Vancouver. One of the airlines who absolutely don’t care about young families and infants in particular. First, no sign of any interest in the well being of an infant during the flight. Even more disgusting the fact that they honestly keep strollers behind to keep the schedule. Although it was Air Canada‘s decision to have 4 economy check-in counter Open for 3 or 4 departures. We’ve waited more than 2.5hrs to drop the luggage. Now waiting the second day of the delivery of our stroller. But great to see that Air Canada is looking much at the well being of their crew. Never seen more cabin attendants watching movies, reading newspaper or enjoying business class food in the empty economy rows while watching their movie. That airline will not be used again.

✅ Trip Verified | Staff had no idea what was going on. Sat on the tarmac leaving the airport because stewards forgot something inside. Then arrived in Montreal and Air Canada couldn’t find their flight agent to connect the gate. Absolutely amazed that a business can run like this.

Not Verified | Got into LAX airport at 10.20am. Our flight is at 1.25. There were 3 flights to Canada. No proper line up orders. No organization to let passengers through. We checked in online. Did not make any difference still had to line up to drop our luggage. We pay high price for tickets and on top for extra luggage and this is their service. Staff are confused and running around like headless chickens. Our line at 11.20 have not move an inch yet. We don’t think Air Canada is our option for next time travelling. We are meaning well to support Canadian but we are not getting proper services.

Not Verified | San Diego to Vancouver. Worse than the DMV. Lousy service on a dirty airplane. they managed to lose my bag on a non-stop flight, took three days to get it to me and refused to reimburse any expenses. unresponsive at every level of management. they make it clear that they just don't give a damn about their passengers. I'll never give them my money again and have banned my employees from flying them in the future.

✅ Trip Verified | After canceling two different flights at the last minute, giving me less in vouchers than anything on the menu was worth at the hotel they put me up in, and failing to return my bag with $4,000 USD worth of professional supplies to me, Air Canada has repeatedly continued to drop the ball. Not only did they lie to my face about when my delayed baggage would be returned, but every time I call them it takes over an hour to get through to a call center that will drop my call within three minutes, the website they send me to doesn't actually track anything form Air Canada, I missed half a day of work due, and they still haven't given me my stuff back. Unless you're particularly a glutton for punishment, I cannot recommend you ever consider flying with them.