Air Canada

✅ Trip Verified | The worst airline experience I’ve experienced. My journey started on June 16th from Nashville to Toronto. Once we landed we waited for over 2 hours for gate. Finally after arriving to the gate we had to run to our next flight from Toronto to London to find out that flight was also delayed. Scheduled departure was 8:35Pm we didn’t leave till 10:35 pm. Once we arrive to London our next flight to Istanbul departed due to the delayed air Canada. We had to rebook and wait in London for 6 hours. Once we arrive In turkey 7 hours passed our original arrival time. My bag was not there. Arrived in turkey June 17 today is the 20th and my bag still in London. Leaving back to the USA tomorrow June 21st and that’s when my bag will arrive. The worst customer service with air Canada not able to provide me with no compensation no nothing still waiting on a call that’s been over a day now, I had to buy everything from cloth to shoes to a whole new suitcase to travel back to the USA. this is beyond frustrating and beyond inconvenience. I will not recommend this airline to anyone else.

✅ Trip Verified | Air Canada from Montreal to St. John’s. Check-in for premium passengers moved like molasses as they only had two agents and both of them were on the phone trying for extended periods to sort out an issue with passengers they were serving. Despite a call for help from the Concierge desk we got no response. Flight boarded nearly 1 hour late due to late arrival of the aircraft from the maintenance hangar. Once on board, we waited for another 90 minutes as crew and maintenance staff tried to sort out an issues with the cabin management system. Following multiple power downs and reboots, we are still on the aircraft with no sign of relief in sight. Between boarding delays and hold up on the plane, we are now delayed longer than the planned flight duration. A very frustrating experience.

✅ Trip Verified | Never again. After countless delays for multiple flights (both ways) they cancelled our flight and my family of 5 and I were stranded at Toronto airport with an infant. There were no hotels or car rentals available because we got in to Toronto so late. Air Canada wouldn’t help us find a hotel or car rental. We ended up sleeping on the airport chairs. Other people ended up sleeping in the floors at the airport. Very disappointed.

✅ Trip Verified | The pilot was missing for a hour so we were stuck on the plane with no one offering drinks despite our flight also being delayed for an hour. When I asked to have more than one drink the staff refused because the flight was full. Apparently I can go to the back of the plane to get more drinks. I was in the 30th row. There was rubbish around my seat and the table had coffee on it. The food was tasteless. I will never fly with Air Canada again.

Not Verified | Frankfurt to San Francisco via Montreal. Delayed flight from Frankfurt to Montreal made me miss my connection. A 2 hour wait for customer service, and they cannot assign a free aisle seat (asked to charge $64) for their own fault.

✅ Trip Verified | Our flight was cancelled the day (June 16 at 08.10hrs) due to weather - not sure what weather as it was clear and sunny in both Toronto and Thunder Bay. We were rescheduled for June 17 at 15.55 hrs. We are sitting in the airport and now delayed until 17.10hrs. So far these cancelations and delays have cost us approximately $400. If we are delayed again it will add another $4-500 as we have a 4 hr drive once we land. We are travelling with a 10 yr old. We are incredibly frustrated and remember why we never fly AC.

✅ Trip Verified | Worst experience ever. Not only were we delayed in LAX, they lost my luggage along with the luggage of a lot of people connecting in Toronto. We barely made the flight but I guess the plane did not transfer the luggage from AC 790 from LAX to Toronto to the connecting flight from AC 820 Toronto to Barcelona. So many people were only going to be in Barcelona for a few days and going on cruises and now this negligent and incompetent airline lost the luggage. I still have not received my luggage, the world tracer thing just says that they're trying to locate it, which is crazy because you would think they would know where it is.

✅ Trip Verified | This was the worst airline experience I have ever had. We booked tickets on Air Canada (myself and my 2 year old daughter) to fly premium economy to France. There was one stop planned in Montreal. All was well the night before the trip, checked in, bags packed, etc. I received a text notification at 11:30 pm that our flight had been rescheduled. I was asleep and so somewhat groggy when I checked the updated schedule that showed an 11:20 am departure (instead of the 9 am). The trip had been rebooked on United Airlines. I was annoyed but okay since this is just a slight change. I tried calling Air Canada immediately since I didn’t receive any additional information regarding necessary paperwork or documents to fly with United. I also wanted to confirm the trip. I tried to call Air Canada multiple times and received a message that the call volumes were high and so they would not be offering a hold. No other communication from this airline regarding these changes. I finally got through and was put on hold at 5:30 am in the morning with a wait of over 2 hours… I believe I was on hold for 2 hours and 10 minutes. When the representative checked my information I learned that I was actually booked on a flight schedule for the next day. I hadn’t noticed the date change because of the time of night when I looked at the notification. Air Canada then proceeded to explain to me that the first leg of my trip was delayed and I would miss the connection in Montreal so they booked me and my toddler for a different flight for the next day. There was nothing they could do for me and my only option for my flight is the next day as scheduled. I finally hung up and checked on the connections in Montreal Canada… there were at least 5-6 flights that were available as viable options to get me and my daughter to CDG on the original date that was planned. This has been the worst customer service and biggest nightmare. We have airport travel schedules, hotel reservations and other activities scheduled for our vacation that we will now miss but will still be charged because of the late cancellations. This is the only airline I have ever encountered where they sent a text of a flight change that is on a whole different day and give the customer no alternative flight options or even the option to cancel. You have to call and be able to speak someone in order to cancel your rescheduled flight with Air Canada. Their claim to flexible flight options and customer care is absolutely false.

✅ Trip Verified | Was traveling as mother with two young children, from Raleigh to Ahmedabad via Toronto and Delhi. Raleigh to Toronto air Canada flight AC8839 was delayed (from 5 pm to 7:pm) that resulted in missing connecting Toronto to Delhi air Canada fight Ac 42. No help or customer service at all provided at Toronto airport. Staff was very rude and clueless. They emailed new route Toronto-Doha-Ahmedabad with flight on next day 8 pm. Did not provide hotel just said everything is booked and nothing available. We just spent 24+ hrs on airport floor/benches. Doha flight AC58 was delayed as well. Finally we reached Ahmedabad almost after 50 hours to find that we did not receive our luggage. 3 bags they sent to Delhi. Now we are struggling to chase/claim luggage with no clothes etc for our vacation stay in India. Worst airline experience, never use this airline !

✅ Trip Verified | My Original flight was scheduled to leave by 10.30pm from SFO as direct flight. There is no weather issues at SFO and due to gusty winds in YYZ, the incoming flight was delayed and we all understand this circumstances as natural phenomenon. By 11.30 pm or so once we were in the flight the main door was still open and we were told that the bags were still to be loaded and some logistical delay. Three plus hours gone and still the main door was open and still no progress and I asked the one of the nicest flight attendant he said that there are no ground crews to load the bag and waiting for some solution. Today, by 10.30 Am (4.30 min after schedule arrival) finally we landed and was able to disembark the flight and after all the delay in the Immigration line, while waiting for the bags only realized that they have not loaded the bag. It is now almost after 2h from arrival we realized that part of our bags are not loaded. There is no responsible ground crew in the baggage claim area other than 4 people attending the long line of missed baggage people who can answer one customer for 10- 15 min to attend. It is clear that Air Canada has more priority to have the commercial cargo not giving considerations for the passengers.