Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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1/10

"will never fly Air Canada again

(United States)

Trip Verified | I paid more for a shorter international flight, their aircraft were late and I missed my connection, went from 17 hours of travel time, to no report of a delay, to no rebooking, to not being able to find my itinerary, to rebooking me to 35 hours of travel time - over double. On top of that, my partner, who was on a separate itinerary was only rebooked through Toronto (our second leg) and not all the way to Lisbon. An amazing woman at the United counter fixed it so we were able to get their only 4 hours later than anticipated. But my bag was still lost for 4 days. I am just baffled at how poorly this was handled twice, I am already trying to change my itinerary so I do not have to fly on any Air Canada and will never fly Air Canada again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Toronto
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"What a terrible experience"

(United States)

Not Verified | I purchased my tickets and seat assignments on 3/12/2022. Upon checking in today I was informed that even though I had spent over $400, above the standard ticket price, for confirmed premium seating that I had been placed in the rear of the plane, middle seat and not in a premium or exit row. I was initially told that the best I could get was a refund of my premium seating cost and that could only be done by a gate agent as the flights I was on were oversold and the phone center had no ability to issue refunds. When I spoke with a gate agent I was informed there was nothing they could do for me - they couldn’t fix my seating assignment and they couldn’t initiate a refund. I was told that I had to contact Customer Relations - which was over a 2 hour wait on my previous call. We’ll see how that goes trying to get my $400 back. Air Canada is like the the Greyhound of the skies. What a terrible experience!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCincinnati to Toronto
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst cabin crew I've ever met"

(Canada)

Not Verified | Worst cabin crew I've ever met, poor service and entertainment, stingy by everything even the smiles. Always there are delays and it becomes a routine. Seats are very small and close together to get more passengers. Ground staff are not qualified.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Dubai
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not recommend this airline"

(United States)

Trip Verified | The worst airline experience I’ve experienced. My journey started on June 16th from Nashville to Toronto. Once we landed we waited for over 2 hours for gate. Finally after arriving to the gate we had to run to our next flight from Toronto to London to find out that flight was also delayed. Scheduled departure was 8:35Pm we didn’t leave till 10:35 pm. Once we arrive to London our next flight to Istanbul departed due to the delayed air Canada. We had to rebook and wait in London for 6 hours. Once we arrive In turkey 7 hours passed our original arrival time. My bag was not there. Arrived in turkey June 17 today is the 20th and my bag still in London. Leaving back to the USA tomorrow June 21st and that’s when my bag will arrive. The worst customer service with air Canada not able to provide me with no compensation no nothing still waiting on a call that’s been over a day now, I had to buy everything from cloth to shoes to a whole new suitcase to travel back to the USA. this is beyond frustrating and beyond inconvenience. I will not recommend this airline to anyone else.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNashville to Toronto
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"A very frustrating experience"

(Canada)

Trip Verified | Air Canada from Montreal to St. John’s. Check-in for premium passengers moved like molasses as they only had two agents and both of them were on the phone trying for extended periods to sort out an issue with passengers they were serving. Despite a call for help from the Concierge desk we got no response. Flight boarded nearly 1 hour late due to late arrival of the aircraft from the maintenance hangar. Once on board, we waited for another 90 minutes as crew and maintenance staff tried to sort out an issues with the cabin management system. Following multiple power downs and reboots, we are still on the aircraft with no sign of relief in sight. Between boarding delays and hold up on the plane, we are now delayed longer than the planned flight duration. A very frustrating experience.
AircraftA220
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMontreal to St Johns
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"stranded at Toronto airport with an infant"

(Canada)

Trip Verified | Never again. After countless delays for multiple flights (both ways) they cancelled our flight and my family of 5 and I were stranded at Toronto airport with an infant. There were no hotels or car rentals available because we got in to Toronto so late. Air Canada wouldn’t help us find a hotel or car rental. We ended up sleeping on the airport chairs. Other people ended up sleeping in the floors at the airport. Very disappointed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Windsor via Toronto
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly with Air Canada again"

(United Kingdom)

Trip Verified | The pilot was missing for a hour so we were stuck on the plane with no one offering drinks despite our flight also being delayed for an hour. When I asked to have more than one drink the staff refused because the flight was full. Apparently I can go to the back of the plane to get more drinks. I was in the 30th row. There was rubbish around my seat and the table had coffee on it. The food was tasteless. I will never fly with Air Canada again.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Toronto
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"2 hour wait for customer service"

(United States)

Not Verified | Frankfurt to San Francisco via Montreal. Delayed flight from Frankfurt to Montreal made me miss my connection. A 2 hour wait for customer service, and they cannot assign a free aisle seat (asked to charge $64) for their own fault.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to San Francisco via Montreal
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"We are incredibly frustrated"

(Canada)

Trip Verified | Our flight was cancelled the day (June 16 at 08.10hrs) due to weather - not sure what weather as it was clear and sunny in both Toronto and Thunder Bay. We were rescheduled for June 17 at 15.55 hrs. We are sitting in the airport and now delayed until 17.10hrs. So far these cancelations and delays have cost us approximately $400. If we are delayed again it will add another $4-500 as we have a 4 hr drive once we land. We are travelling with a 10 yr old. We are incredibly frustrated and remember why we never fly AC.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Thunder Bay
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they lost my luggage along"

(United States)

Trip Verified | Worst experience ever. Not only were we delayed in LAX, they lost my luggage along with the luggage of a lot of people connecting in Toronto. We barely made the flight but I guess the plane did not transfer the luggage from AC 790 from LAX to Toronto to the connecting flight from AC 820 Toronto to Barcelona. So many people were only going to be in Barcelona for a few days and going on cruises and now this negligent and incompetent airline lost the luggage. I still have not received my luggage, the world tracer thing just says that they're trying to locate it, which is crazy because you would think they would know where it is.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Barcelona via Toronto
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no