Air Canada

✅ Trip Verified | Cleveland to Athens via Toronto. From beginning to end, it was only a succession of unacceptable events. Aircrafts delayed one after each other and no reason provided. Stuck 2.5 hours in a 96F plane with 56 people, agitated and getting dizzy. Condensation dripping from the ceiling and no AC. All connections missed and had to sleep in the airport, on the ground as they were having no customer service open on site or on the phone. Stayed on hold 2.5 hours, twice, to not even able to talk to someone. Lost luggage at the final destination and not able to even be located. Will never fly with this company ever again. Rude staff or just not even assisting.

Not Verified | Ottawa to Frankfurt via Montreal. Worst airline I've flown in my life. What happened: 1. There was a mother with a small child, the child was thirsty and the air hostess refused her water, she drank secretly herself. Me and one other person were yelled at by a staff member because we started eating too early. I've flown a lot in my life, I'm really not a person who is exhausting and wouldn't write the review if I hadn't been personally attacked. It's a shame that the cartels and the mafia are so strong in Canada, poor country. I am happy that I will never book this airline again. I can only advise the Canadian people to fight back. | Die schlimmste airline mit der ich in meinem Leben geflogen bin. Was ist passiert : 1. Da war eine Mutter mit einem kleinkind das Kind hatte durst und ihr wurde von der Stewadess das Wasser verweigert, selbst hat Sie heimlich getrunken. Ich und eine weitere Person wurden von einen Sint Steward angebrüllt weil wir zu früh angefangen hatten zu Speisen. Ich bin in meinem Leben viel geflogen bin echt kein Mensch der anstrengend ist würde die Bewertung auch nicht schreiben wenn ich nicht persönlich angegriffen worden wäre. Schade das die Kartelle und die Mafia in Kanada so stark sind armes Land. Ich freue mich das ich diese Airline nie wieder buchen werde. Dem Kanadischen Volk kann ich nur Raten wehrt euch endlich.

✅ Trip Verified |Seattle to Athens via Toronto. There was only one Air Canada employee who took the time to actually assist us. Aside from that, we had the worst experience recently. It is too much to write here, but basically everyone from the flight attendants to the agents at the airports all acted as if they were being inconvenienced when asked a question. The agents at the airport would literally just walk away from customers mid question, the flight attendants sat at the back of the plane 95% of the flight and told us “if we want something we can help ourselves to it in the back.” Then, after a delayed flight that resulted in us missing our connecting flight, every agent we tried to speak to regarding direction and assistance would just say “I don’t know, you’ll have to figure it out” then walk away. Even when we returned for our flight the next day - same experience regarding customer service. I walked up to a desk where 4 employees were just standing around and one was texting on his phone. I asked him a question and he looked up from his phone with annoyance beyond measure and then gave me a snarky response that was also not informative or helpful. Our overall experience was awful UNTIL we spoke with the staff who answered our simple questions and pointed us in the right direction! Air Canada is a step above Spirit and I definitely wouldn’t recommend.

✅ Trip Verified |Calgary to Toronto. The flight was delayed by two hours, like always. I have flown with Air Canada now 5 times this year and every single time the flight was delayed, there was no apology any of the times. This time particularly I had checked in early and picked a seat I knew I would be comfortable in as a tall person, last minute the gave me a new ticket and shoved me at the very end of the aircraft in the middle row with no explanation or apology. They are set up poorly and have the worst customer service I have yet to experience. This is the last time I will be flying with them.

✅ Trip Verified | I arrived in Athens after my flight that departed from Montreal to find that my one checked bag had been 'delayed'. I was sent over to the baggage supervisor who gave me a baggage code for online tracking, they took down my temporary address in Mykonos and said it should take 2-3 days for my luggage to arrive and be sent to me, and that I could check the WorldTracer site for updates or call their baggage center number. 4 days later I still don't have my baggage, and neither myself nor any of my friends or family are able to access the WorldTracer website without it completely crashing, and when we call their baggage center phone number, an automated message says that Air Canada is "sorry" that they "cannot put any calls on hold at the moment due to the high volume of calls". No callback option was offered, it only said to try calling later. I tried talking to their online chat service, and I don't know if the whole thing is a bot or what, but long story short all it did was tell me to use the services that I'd tried, or to try sending a message to AC via Twitter of all things. I've been calling AC hourly for a week now and still haven't spoken to a real person. My baggage has medication in it that I have had to try and replace in Greece at my own cost, not to mention all my clothes and other important personal items. Air Canada couldn't seem to care less. I do lots of flying around the world for my work, and now I'll be doing everything I possibly can to avoid Air Canada so I don't have to deal with this ridiculous lack of customer service again.

✅ Trip Verified | Worst airline experience to date. My flight was canceled from Montreal to Pittsburgh. Air Canada rerouted us to Toronto where my group of 32 got stranded. There was no possible way for us to get back home to WV, USA. No busses, no rentals (when there were rentals they were $600+), and hardly any hotels. They offered no help and seemed annoyed by our frustration and concern. So, we sat in the baggage claim for 20+ hours until a couple of family members were able to drive 7 hours to get us. On top of that, some luggage was lost and damaged on the flight to Dublin, Ireland through Air Canada. Overall the worst customer service and attitude I have seen in an airline, and I will never fly through them again. I will tell everyone how terrible Air Canada is!

✅ Trip Verified | Toronto to London via Montreal. Flight was absolutely great - no complaints at all. Arrived at Heathrow T2 early morning of 16 June. Waited a long time for bags to be delivered. After additional one hour wait my bag was missing. Waited another hour in queue for the AC baggage handling service Global Baggage Solutions. Finally met someone - 'Yes, your bag arrived on the flight and it is tracked as being misdirected to Terminal 1 (which is incidentally closed). Was advised to wait at airport and return in the afternoon, when it will have been brought across. 7 hours later (multiple Costa coffees) I went back in airside to be told that it had not been delivered yet. Was told to complete an online GBS World Tracer misdirected baggage form. Twelve days later, following multiple emails and over three hours in the queue (calling North American from the UAE), didn't manage to get to speak to anyone nor receive a reply from Air Canada. My bag contains business clothes which I have managed to make do without up to now in the misguided belief that the bag would be back to me quickly. Will have to spend significantly and claim against AC which is a shame but its clear where the responsibility lays. In fact, just one email during the last 12 days from AC to say, 'we are on it, would have gone a very long way but sadly non-communication is the business model. My ratings hopefully show where the issue is and is not.

Not Verified | Air Canada will not answer the phone. Not for customer service nor for lost baggage updates. And it is byzantine/impossible to pursue much of anything online. Yes, my 12 hour itinerary from Lisbon to Pittsburgh became a 49 hour nightmare. No, there was little to no help on the ground at Toronto or Montreal. Yes, my bag is still lost a week later. No, there is not a way to get an update about this situation. They are impossible to work with and it seems to be a take it or leave it attitude. Once in the air it is fine, and I could even tolerate some delays and inconvenience. I am a seasoned and patient traveler. But the lack of transparency, the impossibility of finding help - these entrenched values are unethical.

✅ Trip Verified | Started my journey from Bangalore on june 25 IST and was suppose to reach Dallas on June 25 CST 9.30pm via Montreal. We missed our connecting flight because of long queue of luggage security check. No support from ground staff. Had to spend 5 hrs in queue to find the information of dropped Luggage. And then had to spend 13 hrs in another queue to re- book for another flight. Got some relief when got another ticket Montreal-Toronto-Dallas. Today on Jun 27 reached Toronto and to our surprise we find the flight from Toronto to Dallas is Cancelled without notification. And now again we have to go through same hassle of collecting luggage and rebooking flight. Pathetic organization. Stuck in Canada past 3 days and still see no hope to be home because of this airline.

Not Verified | London to Kelowna via Vancouver. Why or why do we do it? Obviously being English we don't want to make a fuss! Used this airline now several times every year, we have family in Canada and obviously it makes sense - never again, The cabin staff were rude, made us feel like 2nd class citizens, this is a common issue, their fake smiles and sniggers about passengers goes on all the time. The food is so dull and boring, its their standard, the inflight films are old and nothing new or to-date. That being said the more senior the staff the less they care. I am one of so many who have expressed an opinion, when I previously emailed and complained only to receive a standard reply something a 5 year-old could put together. The 4/10 reviews say it all. Oh please don't expect any favours or genuine concerns from anyone no one there wants to help.