Air Canada

Not Verified | I flew with Air Canada and except the long delays everything was fine. At least that is what I thought. after I arrived in Frankfurt I waited for over 2 hours for my baggage but nothing arrived. I submitted the report for lost baggage and I need my baggage very quick. Sadly the customer support is very bad. I don't get any answers per email and since I am now in Germany the customer support with the international number does not feel responsible for my problems. They say the only place where I can get help is the Air Canada baggage office but they just have a North American number which I cant call for free. I don't want to pay for this airline another cent. I called the international hotline and asked for a check in fees refund but they claimed that its not possible even though their own websites says otherwise. They just don't want to pay for my delayed baggage and lie for that. That is the most horrible airline I've ever flown with in my life.

✅ Trip Verified | I have been without luggage for 17 days, I left for Athens on 14th and came back on 23rd and spent hours on hold with Air Canada for the call to most of the time be dropped after 1 hour waiting or to be transferred to a call center where all you hear is “I completely understand your frustration”. I have done everything requested, submitted receipts, checked web tracer twice daily, reached out on twitter facebook Instagram and even linkedin with ZERO reply. My bag was “never scanned in” so I do not know how they will find it. They kept saying “it is not lost”…well I consider it lost if it does not arrive to my destination nor 17 days after the initial departure. They also do not deem the bag lost for 20-30 days so I have to wait to file a claim with my travel insurance until they indeed confirm it lost. Today I called again and there is now a recorded that says they have too much volume to even place you on hold, ever heard of a call back number? For someone who travels 50% of the year, Air Canada you have lost a customer forever. I will only fly WestJet moving forward. You should be embarrassed at your customer service.

Not Verified | Oh what happened to the airline industry. First flight there was no wifi working so I do nothing for hours. Flight back guess what the TV in my seat isn't working and there are only three people in business class and the stewardesses takes it upon herself to let a family of four come from coach to stay in First Class. Now I am not pretentious but I paid for this and you didn't so you sit where you paid.

Not Verified | Air Canada is the worst airline I have ever flown with. Both legs of the trip were delayed by hours, they lost 2 suitcases, when I tried to get help there was none. There are no words to describe how bad their customer service is. Lazy, indifferent employees at all levels. I could write a small book about all the problems me and my family faced. Due to delays and cancelled flights, the total time for the 15 hour trip was 48 hours. They have a customer service number for customers to call. When you call you are usually on hold for 2 hours and then the call is often dropped so you have to call back hold for an additional 2 hours. Once you eventually get through, you get no help. Two weeks after my suitcase was lost I still haven't received any communication from them. Awful, awful airline, the worst I have ever flown with. Management should be ashamed.

Not Verified | Pathetic airline. Has multiple delays and then misplaces luggage of passengers. Imagine going on a vacation on this pathetic airline and loosing all your belongings. Never ever fly on this airline if you want to enjoy your vacation.

✅ Trip Verified | Air Canada reached a new ‘low’ on my flight yesterday. Boarding was chaotic. Clearly the staff weren’t trained properly in customer service or queue management. Once on board, the usual miserable experience from flight attendants - no smiles, no effort to help elderly passengers around me and at lease one flight attendants who was rude and sarcastic. How on earth are these employees allowed to get away with such appalling attitudes? The selection of movies was awful and to cap it all, they ran out of food. But again no apologies. A dreadful experience.

Not Verified | Significant delays on outbound and inbound journey. An empty shell of its former self. Planes were dirty, bathroom had no running water. Food was of very poor quality. Way too many announcements. Used to be my go to airline, now I am considering cancelling another trip I have planned with them later this year.

✅ Trip Verified | Do not ever consider flying with this company, my family and I had the worst experience ever flying with this airline. To verify our part in this story we arrived at Heathrow without our eta as we were in transit only and did not realise it was a requirement. Entry to Canada visa's. We made a mistake but boy did Air Canada do everything possible to compound the issue with their arrogance and incompetence. This could have been sorted out in no more than 15 minutes if their team had been organised and trained correctly. Instead we paid £1,500.00 to book alternative flights, taxi's, overnight accommodation, arrived a day late to our destination and had more stress than with any other airline in all our cumulative flying time. This company is rotten to the core! To add insult to injury, to resolve the issues we experienced, they said they would give us 25% off our next flight with them. Why would they believe that following our worst flight experience ever we would come back for more. There's an absolute arrogance within this company. I received their offer on the 06 May 2022, my wife was absolutely disgusted and upset. I replied to AC on the 09th May 2022 suggesting they take an extremely long look at themselves but we've not heard back since. I stress do not book a flight with this company, you have been warned.

✅ Trip Verified | Started off with them bumping me out of the premium seats I had booked, was irritating but shrugged it off. Then, due to airspace constraints around Toronto, the flight left an hour late. Then, once we landed, we had to wait 45 minutes to park at the gate. I had to go through a gauntlet of locked doors (where we had to wait for an agent to come and unlock/open), two sets of these actually. Then had to fumble through Canadian passport control (even though was just a connection) and ultimately missed the connecting flight to Barcelona. Then, had to go to customer service and wait in line for 45 minutes because they only had one agent working (they eventually increased this 30 minutes into being in line, which helped). They then booked me on a flight through Frankfurt that left about four hours or so later (was supposed to leave Toronto direct to Barcelona at 7PM but ended up leaving for Frankfurt at 11:30PM. Then the flight out of Frankfurt to Barcelona (Lufthansa luckily) was delayed a couple of hours but ultimately arrived in Barcelona at 6:45PM when I was supposed to arrive at 10AM so ended up there 8 hours or so late. Because of the missed connection, my bag didn’t make it to Barcelona so had to wait three days for them to get that over to me. There were no apologies (other than the automated letter they sent after I lodged a complaint) and then to add insult to injury, on my flight back, they bumped me out of premium again so at that point, being nervous about further delays I booked another flight back home with Delta, which turned out to be a good move because on the return trip (which was through Montreal), they cancelled the final leg of my flight back to Detroit so I would have been stuck in Montreal. I would definitely not recommend Air Canada to anyone, even though all the other airlines are struggling as well, it just seems that Air Canada is struggling the most.

✅ Trip Verified | Washington to Seoul via Toronto. 1. My parents were supposed to fly from Washington to Toronto to Seoul on 5/22/22 and booked their tickets through Air Canada (AC8681, AC061). Air Canada switched their flight from 1 layover to 2 layovers without any reasonable compensation, Washington to Pittsburgh to Toronto to Seoul. On the day of travel, they were notified of the Pittsburgh-Toronto flight cancellation AFTER they arrived at the gate in Washington. Their baggage had already been checked in and sent off to Pittsburgh, even though the flight staff knew of the cancellation in Pittsburgh. Air Canada gave ZERO update on whether or not the baggage arrived in Pittsburgh or were put on a return flight to Washington. Air Canada's phone support was only an automated system and no human picked up the phone. After many attempts to reach the airline, my parents began DRIVING to Pittsburgh from Washington on Monday, 5/23/22, when Air Canada told them to go pick up baggage in Washington, 1 hour after they started their trip to Pittsburgh. They had to reschedule their flight to 5/25/22 and cut down their trip in Korea by 3 days. Again, no compensation was provided from Air Canada. 2. My parents got on their return flight on 6/28/22 from Seoul to Toronto and they were supposed to arrive home same day in Washington. Upon arrival in Toronto, they were told that the flight from Toronto to Washington had been cancelled and that there were no flights available for the next two days. They have been stuck at the airport for 2 hours now trying to get assistance. They are offering hotel assistance of $300/night with hotels just around the airport when there are less than 10 available rooms around the airport when there is a giant group of passengers stuck at the airport because they are unable to return home to the US. They also provided only $10 for food and drinks until their rescheduled flight. What in the actual hell can they get with $10? 3. Air Canada agents had claimed that the baggage would be transferred by Air Canada to their rescheduled flight. However, my parents arrived in Washington today (6/29), only to discover that their baggage did not arrive with them. We don't know if the baggage is still sitting in Toronto or if they are lost. They just took a taxi home without their baggage and both my parents had 2 bags each with a lot of stuff brought back from Seoul. All Air Canada so far has offered is 20% discount for my parents' next flight with Air Canada. My parents have ABSOLUTELY no intention to fly with Air Canada ever again after this experience.