Air Canada

Not Verified | These are not the best of times to travel and I quite understand that. However, what I feel untenable is the nonchalance of the staff at Montreal Airport. In my decades of air travel experience, not even in developing world was I made to feel the way I now feel after waiting over 27hours to fly to London due to a last minute cancellation. Its a shame that they are never helpful. Their answers is either "I'm not sure" or " speak to the next person". I would say they lack empathy and motivation for what they are doing. Customer service is 0% .When it comes to passing information, this Airport is the worst. You have to start asking your co-traveller to know what's next. Air Canada is fast becoming synonymous with delays. Flights never go as at when due and for no reason. I'm really sick and if there are other viable alternatives, I don't think I want to use this Airline again. For certain, I will never fly through Montreal Airport again.

✅ Trip Verified | I will never fly with them again. In these times, flying is not going to go smoothly - this I expected. What I did not expect was the lack of respect, compassion, and assistance from the staff. They were rude to my travel agent and to my friend and I when all we asked for was directions in Montreal Airport on arrival. This lead to it taking us 5 hours to exit the airport.

✅ Trip Verified | My trip with Air Canada has been a nightmare. Our flights were cancelled a week before our trip citing “labour shortages.” Once we finally rebooked, we found out only hours before our flight that it was so delayed, we would miss our connecting flight and had to frantically rebook everything again. Our new itinerary included being stranded in the airport lobby overnight because we weren’t allowed to recheck our bags or go through security as our delayed flight caused us to arrive after all the check-in counters were closed (11:00pm). We were told to come back to the counter at 2:30am and by 4am, there were still no employees in sight.

Not Verified | They don't respect peoples time. I had four flights with them all were delayed, everyone lost their connections, and there were no AC agent at the airport to help us. I witnessed lots of family dramas and disappointed passengers, rude staff and many more. Air Canada has the poorest customer service. When I wrote to their customer care they offered nothing for a 15-hour delay in flights and they just said the events were out of our control!

✅ Trip Verified | First delay notification came 6 hours prior to the flight due to cabin cleaning issues, once the flight was actually supposed to leave at the delayed time, the announcer indicated they have overbooked the flight and will be kicking people off and facing further delays due to baggage spacing. Then we get another delay notification due to crew members being MIA, followed by another delay due to "operational issues". How can you over book flights with a digital system with seat numbers and counts? While typing this I received a 4th delay notice still due to cabin crew being MIA. 44 minute long flight is now more than 200% delayed. Treated like cattle for a premium paid service, not to mention we just spent 80% of our two week vacation without any luggage, because Air Canada lost it.

✅ Trip Verified | Our itinerary was a very poor experience for us. We dealt, almost exclusively, with rude staff. And when it wasn't being directed at us, it was toward other passengers. We encountered rolling delays, for which we were given bizarre explanations. For example, we were told that embarkation was awaiting the plane to "cool down" because it was "a little warm". This delay was allegedly ten minutes, though would actually be thirty. All this was after three initial delays (each 45-60 minutes). Once on the plane, it would be almost another hour before wheels up. Overall, a very unpleasant experience which caused an almost 30 hour delay in our travel plans. Further, we understand that their refund policy is not very customer friendly. If they grant us a travel voucher, we will regard it as a loss.

✅ Trip Verified | Just awful. They suggest that you get to the airport 3 hours early (I arrived at 5am for an 8:45am flight) and then make you wait for 1.5 hours before going through security. I was among the earliest people to get into the line at security and I still almost missed my flight. Coworker was right behind me and he did miss the flight. Definitely has gone downhill.

Not Verified | Rogue airline, and worst airline experience ever after giving it a second shot. Flights are delayed and they think food vouchers are worth compensation. Flight was delayed for 7 hrs while already at the airport with my 97 yrs old dad together with other older folks at assistance corner, and they didn't care at all to find them any comfort for the long stay, and staff were extremely rude and lacked compassion

✅ Trip Verified | I booked a round trip flight from MCI to IST and return flight from AYT to MCI, Air Canada from MCI to Toronto was delayed for 30 min. Air Canada from Toronto to Manchester was delayed for two hours and 15 min. That was why I lost the next flight from Manchester to Istanbul, and I lost my two checked in bags as well. I received a text message from Air Canada that I would receive my two checked in bags in Istanbul, while in reality I should have received the checked in bags in Manchester and check them in again for Turkish flight. I filed a claim in Istanbul airport, and I have to call multiple times until I get my bags, I received the bags after 3 days.

✅ Trip Verified | This flight was the final leg of our journey from Rome to Honolulu via Munich and Vancouver. All of our flights were delayed, we flew Lufthansa from FCO to MUC, then MUC to YVR. Our final leg from YVR to HNL was with Air Canada. Our flight from MUC to YVR was delayed leaving MUC, and landing at YVR. Going through customs and immigration at YVR was long and frustrating. Looking at the Departure screen our flight AC 519 to HNL was in the final boarding process. I asked the AC agent on duty at the passenger screening what could be done to insure my wife and I didn't miss our flights. She escorted to the head of the line. After going through security, it was then through passport control, then customs, very time consuming due to the large amount of people. By the time we cleared customs, there was an Air Canada agent with a cart to take us to our gate. What a very nice touch. We arrived at gate E80, we were the last people to board, even on the screen our names were displayed for last call. We were able to board the plane thanks to the assistance of the ground and cabin staff. Air Canada's service was remarkable and I can't thank them enough for their service and their going out of their way to get us onboard our flight. The 737max8 is such a quiet, comfortable aircraft, and quite roomy. To all the staff of Air Canada at YVR and to the flight crew aboard AC flight 519, thank you so much for a job well done and for all your assistance.