Air Canada

✅ Trip Verified | Worst airline I ever used in my entire life so far. Their ground staff agent at the boarding gate forced me and many other passengers to check in our carryon bags without giving us a chance to remove any important items. Long story short my carry on was left behind in Montreal and I never got it until now. It has all my home and car keys. It's a horrible airline and staff are so rude.

✅ Trip Verified | Worst flight experience by a long shot. First flight was 2 hours late, only airline to mandate masks and aggressively did so, even between sips of coffee. Cut it close to connecting flight, stressed through customs only to eventually find out it was canceled due to staffing shortage. I suspect they knew all along but didn’t want to pass that information on. No instructions given on how to rebook or get hotel, ended up waiting six hours in line with hundreds of others in a similar situation. Ended up in a hotel at 4 am, now hoping I will be able to fly out today. Will be flying to a different airport than originally planned but I have a job so can’t just wait three days to come home. They won’t be paying my extra parking, cabs, lost income or any of that I’m sure.

Not Verified | Worst flight of my life. Flight delayed by 2 hours, which they let us now 20 minutes before scheduled departure. Then another delay, total of 6 hours. We only received a 10 cad meal voucher for which one can't even buy a sandwich together with a drink at a regular store at the yvr airport. Finally they let us fly, serving one small hot meal after take off and then nothing for 9 hours! All of this while telling us that the consumption of our own food is prohibited! Before landing they decided to give us a small yogurt and plain croissant.

✅ Trip Verified | Bag lost. Flight delayed. Next flight cancelled. Put in hotel. Flew out at 4am. Next flight with air Canada also cancelled. Luggage still lost. Spending the night again. Never will fly again.

Not Verified | Air Canada delayed my flight for 3 hours for the simple reason of not having a gate agent. No one told us anything until minutes after our flight was already supposed to be in the air. Incredulous. Pay your gate agents more or make them less essential in getting planes in the air on time. Giving a 1 out of 10 for the funny and helpful flight attendants. Guess we will just drive if I go to Canada again.

Not Verified | This airline has no respect to their customers, delayed my flight for over 4 hours, then cancel it, without any vouchers etc, had to stay at a hotel for an extra day in Toronto with no help from them. They put me on a flight for 4 the next day only to have this flight delayed for another 3 hours. Air Canada are not taking your calls, I am stuck in Canada with no help from them.

✅ Trip Verified | Air Canada lost my luggage. But this is not the worst, they returned it but it was not mine. While the plane was boarding, they said that they have no space for the hand luggage in board for some reason, and asked me to give in my hand luggage right on the boarding site. After that, they proceeded to lose my bag and then return me the wrong one. Now I have to find the real owner of the bag and have a meet up with them. Also they delayed all my flights for 2+ hours.

✅ Trip Verified | My flight from Toronto to Atlanta was cancelled. After already flying from Asia to Toronto, this was the last leg of my journey home. The flight was cancelled without an announcement at the gate; the flight was simply removed from the departures board. I received a text notification of the cancellation about 2 hours after it was cancelled. At this point, I also received an email with a rebooked flight with a connection for the following day where I would arrive in Atlanta in early afternoon. Since I had to work that day, this was insufficient for my travel needs. There was no agent at the gate to help with rebooking. The wait for customer service was over an hour as stated on the customer service line when I called. Thus, while staying on line with customer service, I was told I needed to go through Canadian customs as I could not stay in the gate area overnight. I went to the Air Canada customer service desk and waited in line for about an hour. At this point, an Air Canada employee walked around handing out customer service business cards and stated that the customer service desk was closing for the day. No one ever answered the customer service line. I had to book a flight on Delta for first thing the next morning to get me to work on time. Once home, I submitted an online customer service request for reimbursement. It has been 26 days and I have yet to receive a reply. Today, I called the customer service phone number provided, which went to reservations. I was told there was no one in customer service I could speak with. I was also told that because I booked my ticket through priceline, all reimbursement requests would need to go through priceline. However, priceline had already told me to deal directly with Air Canada for reimbursement. The Air Canada representative said I was welcome to file a complaint with the Canadian Transportation Agency.

✅ Trip Verified | Even before our flight left we should have known that we shouldn't have picked them as our air carrier to take us on our holiday. They changed our flight info several times even before we left. When we flew to Edinburgh all 5 pieces of luggage were left behind at the Toronto-Pearson Airport. Got 3 pieces of luggage on day 7 of our holiday and the other 2 pieces of luggage didn't arrive until day 14 of our trip and we left 2 days later. So needless to say, it was not an enjoyable holiday as we were worried about where our luggage was at with all our clothes. If they had a -10 on the scale for rating that's what I would give Air Canada.

Not Verified | Air Canada was the worst airline I’ve ever flown. Rebooked our flight mid travel home to the next day. Leaving us stuck overnight in Canada. Then lost all 5 suitcases. Customer service was terrible, no help at all. Montreal airport baggage claim area is flooded with unclaimed suitcases just piled up everywhere. I’ve never seen anything like it.