Air Canada

✅ Trip Verified | Detroit to Calgary via Toronto. 16 flight changes, 4 plus gate changes, 22 text messages 2.5 hours on the tarmac, 22 plus hours sitting in airports.

Not Verified | We arrived at the airport to find that the flight from Manchester was put back from 12.15 to 12.30 then to 13.15 with no explanation. When we finally started to board everything came to a stand still as there were apparently 19 passengers who had got on with boarding cards that didn't have a seat as the aircraft. We were told that the aircraft on the stand was different to the one that we were checked onto and had a different seating configuration but no-one had told the check in staff! We eventually left at 14.30 which made us very anxious about missing our connection in Toronto. We needn't have worried as the 18.55 Toronto to Vancouver flight was delayed and then cancelled. We don't have a mobile 'phone so couldn't get text or e-mails and were told very curtly by the only AC staff we could find to go to the customer service desk but when we got there the queue went into infinity and didn't move. Fortunately the people in front of us were also going to Vancouver and kindly relayed the messages that they were getting as there were no PA announcements. Not very helpful to those with no 'phones! Another flight was eventually found and was supposed to leave at 21.15 but that was delayed 3 times and eventually left at 23.30 which meant we got to Vancouver at 01.25, five and three quarter hours late. The return flight from Calgary via Toronto was not much better and got us back to Manchester only four and a half hours late. There was one AC lady in Calgary who was wonderful and helped us with our boarding card and took the checked in bag for us as we couldn't drop it off because we were outside the four hour bag drop time because they changed the flight time and we didn't know. Once on board two of the overhead lockers wouldn't shut so a mechanic had to be sent for twice, the seating was very uncomfortable, the international leg food inedible, the domestic food had to be paid for, my husbands seat back entertainment didn't work and the staff were rude and unhelpful. The only good think was the checked in case arrived on the same flight as we did which wasn't the case for a lot of people! We've tried not to let those two days travelling spoil our holiday as in between we had a great time but Air Canada, never again.

Not Verified | Flew 4 Air Canada flights in 2 weeks, each time they disregarded the own carry on limits and allowed what I would deem as full suitcases on board, each flight I was told there was no room for my carry on in the overhead lockers and I would need to jam it under my seat, even though I'm clearly 6ft 3. When I flew back to Melbourne they knowingly sold me a connecting flight with not enough time to self transfer at Sydney airport. 3k for flights and I had to self transfer in 2 hrs, take a train between terminals at Sydney airport, requiring clearing customs and negotiating a 3 hr domestic check in line. Air Canada knew these delays as its been on the news every day for 3 months. I would stress that this airline could not care at all about their customers, terrible experience.

✅ Trip Verified | The latest trend from air Canada after several flights between march and July, is to split travellers in a single booking. Always putting us only 1 or 2 rows apart in an attempt to force us to pay for seats together. And apparently all seats other than ours are "preferred" and come at a cost. It's abysmal how this monopoly exploits its position. It is shameful and very disappointing.

Not Verified | Dublin to Toronto. I wish I could give this airline a 0 but the system won’t let me. After flying the most uncomfortable and inhumane seats on the planet, by adding way too many seats than this plane could fit to make more money. This airline has done a great job at failing amazingly. Service is just horrible, never been treated worse. Was tapped on the shoulder by a flight attendant quite aggressively and shortly after, was asked a question with an arrogant tone and loud volume. If it says there is WiFi, there really isn’t. Overall, never again. And don’t even get me started on the airport (YYZ), that’s for another review. P.S. plane is older my grandpa.

Not Verified | Currently stuck in Zurich. On our (my wife and I) return flight from Athens to Zurich, Zurich to Toronto our connection flight was delayed for over an hour but arrived with 20mins before boarding ended (9:30a). After running through customs and airport (customs called ahead to our gate) we arrived at 9:32a. Air Canada denied us from boarding (the plane was still hooked up to the gate). There were others that had gotten there from another connection before us and had also been denied. Air Canada said they would also not reimburse us for the premium seats we had lost. Just awful, would never trust to fly with them again.

Not Verified | Not at all a great experience. Dinner was served shortly after takeoff, and was okay even though the portions was small. Beverages was served at the same time. First 6 hours later beverages came again, together with the worst breakfast I have ever had on an airplane. A small yoghurt and a dry and cold croissant. An elder man besides me asked for a cup of coffee, but was told they didn't have more, and they could not make more because we would land in 1 1/2 hour. We sat in the first third of the flight, so not many could have gotten their coffee this morning. Not impressed by either service or by quality

✅ Trip Verified | The worst airline I flew ever in my life. We had a flight from Barcelona to Newark connecting through Toronto. First, morning before flight they sent info that all our flights are cancelled and we have an option to fly through Istanbul but only next day. When we got to airport it turns out that flights were not cancelled but delayed by 1.5 hrs. When we got to Toronto we found out that connecting flight to Newark was cancelled. They put us on another flight to LaGuardia New York 2 hours later which was even further delayed by 3 hours. The connections hall in Toronto was a total mess. People were standing in line which was barely moving and agents just kept getting up and walking out without any disregard for passengers. On top of everything when we got to LaGuardia it turned out they've lost our luggage. When we filed claim we found out luggage was simply not put on our flight. Our family was put through so much stress. You have ruined our family's beautiful vacation in Spain. Never again in my life I will fly this airline.

✅ Trip Verified | Worst airline I ever used in my entire life so far. Their ground staff agent at the boarding gate forced me and many other passengers to check in our carryon bags without giving us a chance to remove any important items. Long story short my carry on was left behind in Montreal and I never got it until now. It has all my home and car keys. It's a horrible airline and staff are so rude.

✅ Trip Verified | Worst flight experience by a long shot. First flight was 2 hours late, only airline to mandate masks and aggressively did so, even between sips of coffee. Cut it close to connecting flight, stressed through customs only to eventually find out it was canceled due to staffing shortage. I suspect they knew all along but didn’t want to pass that information on. No instructions given on how to rebook or get hotel, ended up waiting six hours in line with hundreds of others in a similar situation. Ended up in a hotel at 4 am, now hoping I will be able to fly out today. Will be flying to a different airport than originally planned but I have a job so can’t just wait three days to come home. They won’t be paying my extra parking, cabs, lost income or any of that I’m sure.