Air Canada

Not Verified | Hands down worst experience I’ve ever had traveling. The employees don’t know their own rules and would not let my 8 month old infant on the plane. We left our house at 4 am with a 3yr old, myself and my 8 month old. (We were all pre checked in). When we got to the the desk to check in our bags, the rude, extremely unknowledgeable women working the desk told me that my 8 month old couldn’t board the plane because she didn’t have a passport. It states on the Canada travel website as well as Air Canada that she doesn’t need one to enter the country only a government issued ID (which we had). She wouldn’t even discuss it and when I showed her prof she was wrong she continued to argue. We unfortunately are missing a family reunion now as well as a celebration of life for my grandma. I would walk to Canada barefoot before I even consider Air Canada again. Garbage from start to finish.

✅ Trip Verified | We traveled from Boston to Montreal to Delhi to Kolkata (India) and return on Air Canada business class. We were flying to Delhi on Air Canada and the last leg on Vistara. On the journey to return, Air Canada had a lot of weather problems. Our flight got canceled. The next day we ended up going on Montreal to Doha to Kolkata on Qatar business as a result. On the return, we flew Air Canada from Delhi to Montreal. Having flown Qatar business on the way over, the contrast was very clear. The lie flat beds were nice, but the air Canada attendants were pretty lackadaisical about their service. It was as if they did not care much about why they were there, just perfunctory about their service. The joy of flying wasn't there. The food was reasonable but the service just made it an average trip. Furthermore, when I arrived in Montreal, Air Canada has changed my connecting flight airplane type. Instead of a business class in a jet flight, I was changed to a propeller plane, all economy. I did not receive any compensation for this. Or, even a apology letter from Air Canada to this effect.

✅ Trip Verified | Such a great Airline. I am flying Air Canada every other week for work, today, I brought along my wife and daughter, Montreal Airport customs was so long we would miss our flight. I figured I would try to make it to the gate by myself using Nexus and ask to hold the flight for a few minutes. I did, my wife and daughter arrived at the gate 10 minutes later than the flight time but we still made it. Thank you so much Alex from the ground crew who helped us so much and happy birthday! 51 flights and counting this year with Air Canada, this kind of attention keep your clients loyal.

✅ Trip Verified | Air Canada cares zero about their customers. Flight cancelled after an 8 hour delay and 4 hours stuck on the airplane. No help with hotels and rebooking at 2:30am. Still waiting on compensation over a month later. Sad to see how bad they have become. Will never fly with them again if possible.

Not Verified | This is the worst airline known to man. They should change their name to Always Cancel, they’re an embarrassment to Canada. My flight was delayed and cancelled more than twice. I missed my reservations to other appointments. It’s so frustrating. You dont deserve to be the carrier of Canadian Flag and namesake and your personnel helping at customer service was so rude.

✅ Trip Verified | I booked first class. Flight was delayed by 1 hour. The flight rep at the entrance forced me to check my carry on (prescribed size) and counted my packaged rum as a piece. She was rude about it as well. I noted that my overhead bin was empty when I got to my seat. and then be treated this way?

✅ Trip Verified | Late boarding, late leaving the gate, sat on a taxiway for 45 minutes. Then late into Denver sat 30 minutes on a taxiway, so our connection and departed before we we unloaded. Lost bags no working tracking app, stuck in Denver for 18 hours. No assistance with transportation or lodging. Not even a kma. Their customer disservice is just that.

✅ Trip Verified | I transferred from Qatar Airways to Air Canada, me and my kids were rushed from 1 gate to other although I have knee problems but they made me run. When I got to Canada none of my luggage arrived, had to wait in line outside air Canada office for over 4 hours. I paid so much $ to get the worst service ever.

✅ Trip Verified | Calgary to Delhi via Toronto via Air Canada. While travelling from Delhi to Calgary, my parents accompanied me via wheel chair. Over the past month , i read about horror stories with Air Canada and poor staff performance. I was really scared. I had a 1:37 mins layover at Toronto, while going to Delhi. The flight from Calgary to Toronto was on time (july 22). Perfect. I got my connection to Delhi. The flight was delayed by 40 mins or so. But that did not matter. We still reached Delhi appx 30 mins ahead of scheduled landing time. On the way back from Delhi July 28th, I had my parents accompanying me. The flights were all on time. The staff in Montreal was spot on. I was impressed. Very pleasant. Very polite and efficient. But my flights both ways were appx 24 hours long and Air Canada would get a 5 star from me. No issues with baggage or anything really.

✅ Trip Verified | I have never been treated so badly than flying with this airline. There were three nice employees of air Canada our entire trip. However the miscommunication that occurs within air Canada is horrifying. We had to go through US customs in Toronto so we had to wait for our bags to be cleared. We were told “do not come speak to an agent unless you missed your flight or your flight was canceled” so we didn’t. And we waited for 4 hours until we finally missed our flight and still hadn’t been passed through. When we went to reschedule our flights there wasn’t a straight through so we had to make another stop and not even fly out of Toronto until the next morning. Spending the night in the airport is never fun but they made us go to the E gates and the next morning we were told “there will be someone working in customer service to escort you back up to the F gates at 4 in the morning.” Well guess what, nobody was there! Waited an hour and nobody came but luckily there were many other people waiting to get escorted also and security finally let us go through to the F gates. They also lost our bags so all that waiting for them to get checked in Dublin just so they could lose them. They delayed our flight again so now we will probably miss our next connecting flight that we wouldn’t have had if they had their act together in the first place. Air Canada turned what was supposed to be a great end of our honeymoon (18 hours of travel) into a nightmare of 36 hours of stress and exhaustion. Shout out to the few kind employees that didn’t treat us like idiots, prisoners, and overall disrespect.