Air Canada

✅ Trip Verified | This is my first time flying Air Canada and it will be my last. My husband and I volunteered to check our luggage on the flight from Cleveland to Athens. We were told our luggage would be waiting for us when we landed. It was not. We had to go to the baggage carousel and wait almost an hour for our carry on and then go through customs and security. Members of our flight felt lied to and were very upset as we were. We were the two middle seats in the middle of the plane. There was absolutely no room and it was absolutely miserable. I almost had a panic attack about five hours in. My entertainment system did not work from the time we took off, and despite telling three flight attendants, no one cared to help me and in fact insinuated I was the one who broke it. We landed in Athens and my husband’s checked bag did not make it on the flight. It took two and a half hours to get through the line. It took him two days to get the bags back. On the way from Athens to Toronto, I tried to upgrade our seats to no avail. We were in zone 4. By the time we got on the plane, there was no overhead space left and we were told we had to check the bags. We had an hour and a half layover in Toronto and did not have time to go through customs again. I started crying and only then one flight attendant helped us put our bags in the closet up front. The seats are small for an overseas flight and it is a form of torture.

✅ Trip Verified | The flight from Tel Aviv to Toronto was Ok On the flight from Toronto to Montreal. After we passed the counter to the plane the staff came to us (4 persons with 2 small children and told us that we need to take down our luggage to the bottom of the plane. I asked the staff to make sure or to take our luggage up when we will arrive, since we know there are problem with the luggage and we are afraid that we will not receive it. The staff just told me that i have 2 choices to get down from the flight to the next flight or to put the it down with no explanation. I felt humiliated 4 people with tickets with no option to take, as was declared our back up luggage on board and very low service.

Not Verified | Air Canada ruined a week long vacation to Ontario by multiple canceled/delayed flights that were so bad we said “screw it” and decided to just stay in Toronto since they couldn’t get us to our final destination after trying for 48 hours. To rub salt in our wounds, they lost our luggage! After persistently haggling with Customer Service, who had no idea where the bags were physically located (ironically they did make it to our final destination), we finally got them after 5 days (thanking Air Canada for the new wardrobe I had to buy) . And if you thought that was bad enough, to put a cherry on top of this grand disaster - they again lost our luggage on the return flight.

✅ Trip Verified | Absolutely the worst customer service. Flight got cancelled, no representative at IAD, got automatically rebooked to a flight 2 days later, had to go back to our hotel and call a 1800 number and took 2 hours to get rebooked on a flight the next day. Next day’s flight also delayed by 3 hours. Currently sitting at the airport. Now waiting to see if it’s going or if it’s going to get cancelled again for the second day in a row.

✅ Trip Verified | Horrible experience. Flight got delayed 4 times, finally once boarded we waited another hour inside the plane due to a technical issue. Once landed in Vancouver we waited in taxi for another 40 mins because they had no one to operate the gate on the side the plane landed on. Overall a very dissatisfied customer.

Not Verified | Delaying flights like there’s no tomorrow, and had all the passengers from our plane walk to the other end of the airport to only come back to the same gate we were at before. Such a horrible experience I’m stuck here at an international airport and I can’t find another plane to fly 30mins away.

✅ Trip Verified | Santa Ana to Vancouver. This was one of the worst experiences I have had with any airline. Even though their boarding pass states "Gate closes 15 minute before", they would not let us into the plane 35 minutes before the flight at the gate. Then they booked us for the next day husband and wife separate to make us pay for two seats next to each other still in the economy section of the plane. I feel embarrassed at front of my wife for not having read the airline reviews checked before booking. Please do your due diligence to not use this airline as I have promised myself not to ever do so.

✅ Trip Verified | Lisbon to Raleigh via Montreal. On August 2, 2022 I flew business class on a ticket purchased from Air Canada beginning in Funchal, Portugal with Star Alliance partner TAP. The second flight (which was on Air Canada) was delayed more than 90 minutes leaving Lisbon due to a "catering issue." During the Lisbon - Montreal flight I was told by flight attendants that a gate agent would meet the flight on arrival in Montreal to help with connections which turned out not to be the case. There were no employees anywhere around where we exited nor any monitors on connecting information as all arriving international passengers had to go through immigration even before going to their connecting gate. Air Canada sent me a text since I had missed my connection in Montreal notifying me that it had automatically booked me on two new flights to replace my prior non-stop flight. There were no new boarding passes tied to the text and so I went to the Air Canada customer service desk on arrival to get my new boarding passes. The employee there said I would need to go to baggage claim and speak to a representative there first to get my bag and then I would need to recheck it on the 2 new flights. I then ran the gauntlet trying to get through passport control, Covid protocols for Canada, customs, etc only to wait in a long line in baggage claim. When I finally got to the front the agent looked up my claim ticket and said my bag should be automatically moved to the 2 new flights which was great to hear (but did not actually happen). This incredibly frustrating and time-consuming process in the Montreal airport could have been avoided if the original customer service agent had given me accurate information. By following the Air Canada customer service agents instructions I had to exit the secure area which meant technically entering Canada. This led to having to go through security (and twice disposing of liquids bought post-security at the prior airport) and their lines two more times (both in Montreal and in Toronto) as well as Canadian customs and Covid queues that I should never have had to deal with as a transiting passenger. My Montreal to Toronto flight was uneventful but then my Toronto - Raleigh flight was delayed more than 2 hrs due to supposed baggage system failure at the Toronto airport. (The Air Canada Toronto to RDU flight earlier in the day had been cancelled after passengers had boarded and sat on the plane for an hour! They then waited 6 hrs and were rebooked on my flight only to be delayed another 2 hrs) I arrived at RDU 7 1/2 hrs after my original ticketed time to find my luggage had not automatically been transferred to my new flights as the baggage agent in Montreal had claimed. With my checked bag not arriving, this required waiting in another line at RDU along with 6 other passengers whose bags also did not arrive. The baggage agent at RDU had no pre-printed forms to fill out but rather hand-wrote the information needed on blank 8 1/2 x 11 pieces of paper where we then filled in the fields needed. How hard is it to print out a standard form or even have us complete them online so that the information is not then required to be manually input?

Not Verified | Hands down worst experience I’ve ever had traveling. The employees don’t know their own rules and would not let my 8 month old infant on the plane. We left our house at 4 am with a 3yr old, myself and my 8 month old. (We were all pre checked in). When we got to the the desk to check in our bags, the rude, extremely unknowledgeable women working the desk told me that my 8 month old couldn’t board the plane because she didn’t have a passport. It states on the Canada travel website as well as Air Canada that she doesn’t need one to enter the country only a government issued ID (which we had). She wouldn’t even discuss it and when I showed her prof she was wrong she continued to argue. We unfortunately are missing a family reunion now as well as a celebration of life for my grandma. I would walk to Canada barefoot before I even consider Air Canada again. Garbage from start to finish.

✅ Trip Verified | We traveled from Boston to Montreal to Delhi to Kolkata (India) and return on Air Canada business class. We were flying to Delhi on Air Canada and the last leg on Vistara. On the journey to return, Air Canada had a lot of weather problems. Our flight got canceled. The next day we ended up going on Montreal to Doha to Kolkata on Qatar business as a result. On the return, we flew Air Canada from Delhi to Montreal. Having flown Qatar business on the way over, the contrast was very clear. The lie flat beds were nice, but the air Canada attendants were pretty lackadaisical about their service. It was as if they did not care much about why they were there, just perfunctory about their service. The joy of flying wasn't there. The food was reasonable but the service just made it an average trip. Furthermore, when I arrived in Montreal, Air Canada has changed my connecting flight airplane type. Instead of a business class in a jet flight, I was changed to a propeller plane, all economy. I did not receive any compensation for this. Or, even a apology letter from Air Canada to this effect.