Air Canada

✅ Trip Verified | 6 hour international flight, 1 small drink provided during the entire flight. Food had to be purchased but they fail to mention it's only heated up at the start of the flight, so if you want something hot later on you're out of luck. Definitely the worst flight experience I've had from the US. Avoid this airline!

✅ Trip Verified | I had a seriously hard time to get my luggage at Dubai. It took 4 days after my arrival. Only around 40% of my claim for purchasing essentials during missing baggage has been paid. Undesirable experience, think many times before booking with Air Canada for next time.

✅ Trip Verified | The employees at Heathrow were wonderful and helpful. Our flight from London to Montreal was mostly uneventful except for the flight attendant yelling at people for not wearing their masks. We were instructed like children to wait until the entire row was served and the attendants had proceeded to the next row before removing masks. There were no friendly attendants. Most looked like passengers were bothering them, and they wished they were somewhere else. The flight from Montreal to Newark was horrible. This airline knows exactly how many passengers are scheduled to arrive and depart probably down to the minute, yet for multiple flights connecting through Montreal there were only 3 customs agents. The delay was nerve racking, but we were able to make it to our gate in time except, our flight was delayed. Four times. Our entire time waiting at the gate, we never saw one employee of Air Canada. We would receive a text message or email telling us our flight was delayed for 45 minutes. 30 minutes after that, we'd get another delay message. No plane was present at the gate during any of these delay messages, so I knew it was going to be much longer than 45 minutes. After 3 hours and 40 minutes of delays, several of the passengers waiting hailed an Air Canada employee briskly walking by our gate hoping to be unnoticed (she was looking at the closed bistro across from us). She did promise to get a manager. About 30 minutes later, someone shows up. She never announces anything, never talks to anyone, never asks if anyone needs assistance. My son, who has a seizure disorder, needed sleep but there were no accommodations for him and we had no idea how long the delay would ultimately be. The only restaurant in the terminal had an hour and 45-minute wait and were out of most things on the menu. There were two kiosks for fast food and drinks. Both of them were out of food and closing 20 minutes after we arrived. Finally, the gate agent that shows up starts calling zones to board. Never asks if anyone needs help, never smiled once, never even looked people in the eye. She typed fast and furious and just watched people scan their tickets to board. The attendants on the flight were the same as the previous flight. No one smiled, no one was helpful or even remotely friendly. At least they were consistent. If I have to fly out of my way next time or pay more to not fly Air Canada, I will. Traveling Is hard and expensive enough these days. I'm going to fly with an airline whose employees can at least pretend their grateful for the passengers that ultimately pay their salary. I gave them a 2 rating because we made it safely to our destination. Which is probably the only positive thing I can say about this experience.

✅ Trip Verified | My flight to Toronto from London go delayed but they didn’t consider my connecting flight from Toronto to Regina. I called and customer service was rude and gave me two new flights. 3 hours before my flights, they all got cancelled again and I was given new flights and this time it was fly from London to Toronto then to Calgary then back to Regina. I missed a whole day of work, had to find a place for day because I was a fully day delayed to get home.

✅ Trip Verified | The most horrible experience I've had. After being in airport for 5 hours they canceled the flight with no clear explanation. No customer service at all. Later on they sent an email with new dates for flight with no other options, they even told me they can't refund my money back. Either take the new flight or not.

✅ Trip Verified | Recently flew from Halifax to Vancouver in economy class. I booked comfort fare so I was eligible for preferred seating. I was also given the option at the time of booking to purchase a Chef Jerome meal box for $14.95. The two options looked really good so I made the purchase. Check-in was smooth, and boarding was just about on time. Seat was 20D in an exit row and offered excellent legroom, During the first (and as it turned out, only) service I was asked if I wanted to purchase anything. I said I had pre-purchased a meal and the Flight Attendant said that they weren't given a list so asked to see my boarding pass. After digging it out I showed my boarding pass which had 'meal' listed on it and she then asked what I wanted. I said I ordered the Chef Jerome meal box and she had no idea what I was talking about. She said I could select one meal and a snack so I ended up getting a cheese/fruit tray and some nuts. This was very disappointing as I was looking forward to the meal box I purchased. Furthermore, there was only 1 beverage service on this 6 1/2 transcontinental flight, which is absolutely unacceptable. There were also no Care Kits handed out like there were on my inbound flight, although perhaps these have now been discontinued. The aircraft was clean and new, although the bathrooms were not kept very clean throughout the flight. I did have a very positive interaction with one of the FAs as I was leaving the lavatory area. She asked how my flight was going, made some friendly small talk, and asked if she could get be anything which I appreciated. It was almost like she felt bad that only one service was provided. Landed on time and my checked bag arrived in a reasonable amount of time despite the airport being very busy.

✅ Trip Verified | Used Aeroplan points to upgrade to business class for my outbound flight to Halifax. Non-business class passengers were using the priority check-in so I had to wait about 10 mins for check-in. Although priority security screening was apparently included, I was sent through the regular security line which was fine as it wasn't busy. Headed to Maple Leaf lounge, which was quite crowded. The buffet consisted of a few salads, two soups (one labeled as cream of mushroom but was clearly cream of broccoli), and a limited selection of light snacks. Wine, beer and soft drinks also offered. It was only after I noticed someone getting delivered a hot dish that you could order 2 different meals from your table. I ordered the flat bread pizza, which was ok. The other option was a vegetarian curry, I headed to the gate early but as I arrived I received a notification from AC that the gate changed so I went to the new gate. Boarding was delayed just over an hour as inbound aircraft came from the US and was at the US gates so they had to wait for it to be towed to our gate. Boarding was chaotic as ever but since I was in zone 1 I got to board right away. I was not greeted by name. I took my seat (4D, aisle seat in the last row of business class). A couple asked me to switch to 4B so they could sit together. Since it was the same seat just on the opposite side of the aisle I obliged (I like aisle seats). FAs handed out Air Canada's Care Kits before departure and they took orders for dinner. The options were a chicken dish with a rice/quinoa mix, or a vegetarian gnocchi. Pillows and blankets were handed out but they were just the cheap ones used in international economy. Cheap earbuds were also offered. The seat was clean but not at all comfortable. I booked business so I would have a more comfortable 6 hour journey overnight but I found it very uncomfortable. While the legroom was good, the entertainment box impeded my legroom. My preferred seat in economy on my return flight (separate review) was actually more spacious. Dinner was served shortly after takeoff. Since it was close to midnight at this point I really wasn't in the mood to eat but I went for the chicken dish, which was small and quite bland. Surprisingly that was the only service offered on the 6 hour flight. While I wasn't expecting another meal I did fully expect a beverage service before arrival. I am sure I could have asked for a coffee but was surprised we weren't offered another drink. They did pass out some snacks from a basket before arrival but it was mostly chips and chocolate bars, not something I wanted at that hour. The business class washroom on B737MAX aircraft are notoriously small, and Air Canada's is no different. It was kept quite clean. The Flight Attendants were efficient but not overly friendly. My checked bag arrived at the carousel in a timely fashion. Overall I was disappointed with this flight. North American business class with Air Canada is nothing special and the seat was very uncomfortable. The meal was small (which was ok as I wasn't hungry) and quite tasteless. A comfier pillow and blanket would have been appreciated for this overnight flight rather than using the same cheap ones used in international economy. North American business class with Air Canada is not worth the extra cost in my opinion. Stick to economy and splurge on a preferred seat.

✅ Trip Verified | We had a bad and demoralizing experience while flying back from Delhi to SFO via Montreal. On the flight from Delhi to Montreal, there was an old Indian lady sitting behind our seat. She either had hearing issues or she did not speak English. So the flight attendant had to repeat something twice before she could understand/respond. The flight attendant sounded so mean and disrespectful. On another occasion, flight attendant when requested by my daughter to replace the headphones, was rude to respond. While we were boarding from SFO to Delhi the other day (June 19th), the check-in lady would not accept the digital copy of my covid-19 tests. She wanted me to print them. I almost missed my flight as I had to run places to get the prints. Overall food was good. Entertainment was lacking. Wifi was glitchy but we got credit for that.

✅ Trip Verified | The worst airline I have ever flown with. Cancelled every flight due to “weather” so they don’t have to be responsible. When you go to the support desk, they tell you it’s not their problem and that they essentially don’t care what happens to you or if the flight they’ve rebooked you for days out interferes with your ability to work or see family. I will never fly Air Canada again. Worst company I’ve ever dealt with in my life.

✅ Trip Verified | Worst possible experience ever. I flew with my pregnant wife SFO to Montreal, Montreal to Athens Athens to Toronto to SFO. Every flight was delayed and we missed all our connecting flights. Will never use this airline or airports again. Everything was understaffed.