Air Canada

✅ Trip Verified | Arrived early for boarding, once we got to the front of the line, they told us we needed to check our bags in because they ran out of space in the overhead compartments. I really don't understand how you can run out of space, when you arrange for an aircraft for a certain number of people. The Air Canada rep was very cold and careless about the situation. It's one thing to have changes, but at least be friendly and show some respect to your customers. She brushed off any questions that I was about to ask, and rushed me through. Couldn't get two words in. When we boarded the plane, the seats were very dirty - crumbs, tissues, and garbage in the area of the seatbelt and around the chair. This made us feel unsafe, considering we are still in a pandemic. You say you are taking every possible precaution to maintain the cleanliness for the safety of the passengers, but clearly we are not seeing that. The menus and the safety feature pamphlet were also filthy and sticky. Very minor issue - no free snacks? come on. Another minor issue - the outlets for the headphones are for those that don't even sell anymore. Like what? After we landed, we waited almost 45 minutes to exit the plane, because they were not able to dock it in the right spot. Something was blocking? It really was not made clear to the passengers as to what was happening. It would have taken you 30 seconds or less to explain to the passengers, instead of leaving them hanging. Exit the airplane, to find out our checked luggage had not been loaded. Waited another 40-45 minutes for them to load it and collect our baggage. I will never fly with this airline again. Horrible representation of what Canada is all about. I have flown with cheaper airlines and received more compassion and respect, and overall customer service. Unacceptable.

✅ Trip Verified | Air Canada staff was rude and discourteous. If they do not like their job they have no right to spoil anyone's journey especially when we have paid a tremendous amount. My last time ever to travel by this airline. Service and food were pathetic as well. Anyone who wants to travel please don’t travel by Air Canada and their horrible staff.

✅ Trip Verified | Air Canada is really struggling lately. They used to be my go-to despite often having some delays on their routes, but nowadays it's just completely spiraled into nonsense. Their website is often broken. They cancelled two of my flights - both citing weather reasons. Once it was actually legitimate as across the board flights got cancelled. However, for the first time they had cancelled 6h ahead of time (how could you know the flight can't take off that early?) while other flights by other airlines and a bit later in the day was still able to fly. The only redeeming quality is that now their customer service line doesn't take 4h like it used to to connect to someone. Only took me 20 minutes and the person I got actually knew what they were doing. That might be a fluke and I just got lucky though, but I will certainly not be flying Air Canada anytime soon if I can help it.

✅ Trip Verified | They messed up our flight multiple times, where we were stuck because of this for 3 days. Our checked bagged was returned to us with stuff taken and bag ripped. They gave us a measly discount of 30%, when we were through so much exhaustion and we had rude team members not wanting to help

✅ Trip Verified | Horrible, just horrible. If you can fly with a decent company, please avoid Air Canada (I know I will). My early flight got cancelled for some obscure reason. There were two other direct flights to the same destination on the same day, but the customer service didn't bother to try and put me on them. I spoke with at least 8 different people on the phone, and they all told me different things. All were acting as if it were my fault that the company cancelled the flight. I went to the airport, trying to get on one of the direct flights. After waiting for 45+ minutes in line (only two registration stands were open), I finally got to speak to someone. The person was very rude and again acted as if I were to blame for the cancellation. Anyways, after multiple phone calls I got a flight on the same day. It was later in the day and not direct, so super inconvenient. Because of Air Canada I missed a very important event and wasted my time trying to get some response from them. Like I said, don't fly them - they are unreliable and their customer support is terrible (okay, just one out of 8 people was actually helpful - the one who helped me book a new flights). AVOID

✅ Trip Verified | This is the worst trip I’ve ever experienced in my life. It started with each flight being delayed which it didn’t really affect my trip until I was coming back to Jeddah. It started when my flight got delayed in Minneapolis causing the missing of my next flight from Montreal to Cairo. I traveled with 4 kids and it was such a mess trying to catch the flight we’ve been rerouted to which is from Montreal to Athens. I asked the agent who printed our boarding passes if my luggage will be rerouted and she said yes! After a long, hard, tiring trip and a long wait in Athens, we made it Jeddah and guess what no luggage. I checked in 12 pieces of luggage none of them arrived and the worst is that Air Canada doesn’t want to file a claim for me stating they’re not the last carrier I traveled with. The other airline company doesn’t want to file a claim for me either stating that their name is not on the baggage tags. To summarize this, Air Canada is the worst airline company I’ve traveled with in term of service, food, timing, comfort and customer service. Will never fly air Canada again

✅ Trip Verified | Air Canada is terrible. I paid over $300.00 for a direct flight from Montreal to BWI. I could have purchased a ticket for $120.00 if a wanted a flight with stops. I selected the most expensive direct flight option. Thur flight got cancelled and replaced with a two flights Montreal to Toronto and Toronto to BWI. The flight from Montreal was very late. While I was in the air the second flight from Toronto to BWI got cancelled. According to the customer service no flight was available on the same day. They offered me to fly back to Montreal and from there to DC the next day. Then they instructed where to pick up my luggage. However, I couldn't find my checked in bag. I had to speak Air Canada rep and he told me that my bag got checked in for the next flight and would stay in the airport. I tried to explain that all my belongings were there but he didn't want to listen to me. I had to find an emergency accommodation and buy a few things to spend the afternoon and night in Toronto No assistance or accommodation was offered to me. Next day I flew to Montreal and I was assured that my bags were loaded on the flight. In Montreal I had to wait an hour before I was able to pass the custom office control because my luggage couldn't be found. It remained in Toronto. My flight to DC was rescheduled twice. Originally I was supposed to land around 3 PM but instead I landed after 5 PM. I still don't know where my luggage is. No compensation or even a simple apology was ever offered by Air Canada. I lost a precious vacation day because my original flight was cancelled. I had to spend extra money because my stay in Canada was extended against my will. I am feeling traumatized and abused by Air Canada. I can express how much stress and inconveniences Air Canada caused to me. They are unreliable and inconsiderate. I will never use Air Canada again. This company is a nightmare.

✅ Trip Verified | Worst travel experience of my life. Supposed to be heading to Germany for a work convention. Flight was delayed out of Newfoundland which made us miss our connection in Toronto. So they tried to put us on a different flight with a different company but "couldn't" actually transfer our tickets because they used a European operator called Eurowings and we had already "checked in" at our original departure. So be aware if your Air Canada flight is operated by another company because they'll use that as an excuse to screw you over. If you're reading this Air Canada rep; maybe don't make deals with other companies if you can't provide customer support. So now I'm stuck in Toronto, going to be over 24 hours late arriving to a work thing and they're doing everything not to help. Sure they gave us a hotel room for the night and $20 each in food vouchers for the airport but that doesn't begin to make up for the stress of all of this. Can't even call to get compensation because you have to "go online" so they can proceed to ignore your claims. Terrible company with even worse customer service. One lady did try to be helpful but here we are in the end, screwed over. If I could give a 0/10 I would.

Not Verified | Air Canada is the worst company. I’ll never fly with then again. They change our flights hour 3 different times, then after more the 4 hours delay they cancel the flight. I was travelling with my grandmother and my wife. They give to us a other flight, but they cancel it again. I needed to rental a car and drive 8 hours from Newark to Toronto to be at my home!

✅ Trip Verified | Lost luggage is a major problem for Air Canada as I learned the hard way. Lost 2/2 bags, huge line at Copenhagen airport of other Air Canada customers who similarly had lost luggage on multiple AC flights. What is most disconcerting is the number of large carts of lost luggage labeled with dates going back up to a week in full public access that had not even been touched by AC staff which makes me highly doubt the AC claim that they are doing everything they can to reunite lost luggage with travelers. If you are planning to travel with Air Canada, my advice is not to check bags right now.