Air Canada

✅ Trip Verified | It was a traumatic experience to fly with them. I was denied boarding a flight that I had confirmed ticket for! The reason, they stated, was overbooking! I was not given any option but to choose another flight which was after few hours. My original flight was a direct flight from Toronto to Paris and they re-routed my trip via London Heathrow. I asked them multiple times to check if my luggage was on board. They assured me that my luggage was transferred to the new flight. It's been more than a week now and my luggage is still missing! I was off to Europe on my vacation for a week and I just had to spend it without my luggage. I cannot curse this airline enough to ruin my vacation completely. There is no customer service at all.

Not Verified | Orlando to Halifax via Montreal. We used another airline to fly from Florida to Halifax. But our Air Canada experience from Halifax, to Montreal, and then to Orlando, was handled really well. As we all know, many airlines are understaffed, flights are cancelled and flyers are left waiting at gates for hours while crew from another flight arrives. It's routine, every time I have flown in the last year. Our departing flight from Halifax was a half hour late. We received a prompt email and were reassured our connection in Montreal would be held for us and 16 other passengers. The counter check in was smooth. The clerk was polite and friendly. She told us the connecting flight would be held to accommodate us and the other passengers. When we arrived at the gate, announcements were made to reassure us that our trip would not be cancelled or further delayed. We boarded the flight when they said we would. Our arrival in Montreal was also guided. The clerks moved us to Priority security check-in, and then to a counter for entrance to Customs. So apparently, US nationals are put through customs in Montreal before we fly back to our country. That went smooth too. In addition to us, there were about 30 other passengers expedited through this staging area and onto Customs counters. A man directed all of us to the counters and assured us our flights were waiting for us. He was emotionally poised and seemed to know exactly what was going on with the flights. The customs counter woman was also polite. I am impressed with our experience with Air Canada and I will fly them again.

✅ Trip Verified | Worst customer service, so rude staff, to start with my flight was delayed by 1 and half hour due to technical issue but no compensation or at least good customer service should be given. As we entered no one greeted. I had already called in earlier to customer care for my 1 year old baby bassinet and the request was in place but the air hostess though had the seat too but did not provide me one. Moreover when i asked for baby food, no one turned back to me and later when i asked they said they don't have it on flight at least as an courtesy for the little one they would have told me. The worst part was as my baby pulled out the instruction guideline from the front net, the air hostess snatched from his hand so rudely and said it is not a toy. I understand this but the behaviour is totally unacceptable.

✅ Trip Verified | The worst flying experience and I will never fly with them again. Terrible terrible experience. 4 flight delays and 4 hours late. I will only fly with American Airlines moving forward.

✅ Trip Verified | Cancelled because they said not enough staff, booked again Sunday then they cancelled again. Wanted to send me on a 2 stop flight and I’m 88 years old and do not walk well enough for that change of flight. After twice on the phone for an hour requested a refund and booked elsewhere, won’t fly again until this is straightened out

Not Verified | Air Canada is by far the worst airline I have flown in recent history. My first flight was delayed 3 hours, and no reason was given. When I did some more digging, I saw that the same flight had been cancelled almost every other day (and at least one flight each day from a different time but same route was cancelled). When we arrived in Toronto, we sat on the tarmac for an additional 90 minutes! The crew and staff could not have cared less. They were indifferent, as this seemed they were used to it. Toronto Pearson was a complete mess - crowded, trash everywhere, it was embarrassing.

Not Verified | August 21 transfer at YYZ to AMS. Arriving AMS: no bag. Apple AirTrace showed bag in YYZ. In the following days I shared the exact location with Air Canada numerous times, now August 29 bag is still in YYZ. Nobody mailed or called me. Nobody had decency to dispatch someone to locate my bag and put it on a flight to AMS. It’s incredibly frustrating knowing exactly where bag is but nobody is listening. Air Canada never again!

✅ Trip Verified | Never flying with this airline again. Toronto airport is abysmal. Our flight sat on the run for 90 minutes due to a broken plane (as stated by the captain). We missed our transfer due to this, but when we asked to be rebooked and provided a hotel (due to a 23 hour layover) we were told ‘I don’t know why the pilot told you that’ and the customer service agent insisted the delay was due to the weather (despite the fact that we had already landed before the delay). No hotel was provided and the airline proceeded to not load up ur bags on our new flight meaning we arrived home with lost baggage. Please do not fly with this airline, the price and customer service is awful, I would rather fly Ryanair.

✅ Trip Verified | I will never fly Air Canada again. They delayed my flight over an hour and instead of holding the connecting flight for 10 minutes for the many people on the late flight they have us a 6 hour lay over. I saw they had a large standby list for that flight so I get the feeling they delayed it specifically to accommodate them while still taking my money. Horrible customer service, flight attendants were rude, and zero compensation for the costs I will incur having to stay in a different city.

✅ Trip Verified | This my first and last time ever flying Air Canada. I had a horrible experience. My plane was scheduled to leave PDX Airport at 6:30 am on 8/25 I arrived in more than enough to to board the flight the Staff announced that the plane would be late because "there were too many planes in the air." We were told that the plane would be leaving PDX Airport 45 minutes late. I was scheduled to land in Vancouver BC to connect with my flight to Puerta Vallarta to leave at 8:50 am. When I inquired if we arrived late how would that affect my flight out of Canada the flight attendant informed me that I would have 26 minutes to get to my next gate she reported it was narrow but I would make it on time. We landed in Canada we were quickly notified that there were no steps available to leave the plane and that their would be a 15 - 20 minute wait because they needed to find steps so we could deboard the plan. We waited on the tarmac for 30 minutes once the steps arrived folks was fussing, cussing, and angry that multiple patrons including me the missed their connecting flights the staff did not care they offered no support or assistance I had to walk around talking to several air Canada flight Staff members no one had answers they all acted as if they had no clue about their jobs. I asked to speak with a manager this was no help at all he was rude as well when I asked if they could assist me with finding a flight he told me there was nothing he could do. They also lost my luggage it took them hours to find it when they finally did I got no apologies. I arrived at 7ish in the morning had to sit in the airport over 15 hrs while in Canada until 11:35 pm to catch a new flight to Puerta Vallarta that will have me arrive at 8/26 at 10:11 am.