Air Canada

✅ Trip Verified | San Francisco to Vancouver. AC 566 scheduled to depart YVR for SFO on Thursday at 1:45 pm. Pulled back from gate and smelled smoke in cabin. Two hours later back at gate. Re-booked on 5:40p flight. Delayed 90 mins. Arrive in SFO 10 hours late. Return flight on Monday, AC 569. Delayed from 4:50pm to 5:50p. Pulled back again. One engine wouldn’t start normally. Back to gate. Same A320-200. Writing this in SFO with our luggage stuck on the plane and no other options out. How can they keep pressing the same planes back into service.

✅ Trip Verified | Toronto to Winnipeg. This is the worst flight I have been on. On the first flight from home to my destination it was delayed 4 hours for an unknown reason. I was just leaving my house when I found this out, it was also not updated on the website. On the way home we boarded the plane on time and it has been now 3.5 hours.

✅ Trip Verified | Toronto to Amsterdam. Essentially, there was nothing wrong with this flight, but it was not great. If it wasn't for the fact they were offering a terrific deal on a direct flight, I would have paid a bit more to travel with a European based airline. The service on a full flight was stressed. Frazzled is not quite the right word, but slightly chaotic and slow is probably a good description. Flight attendants were there to do their job, nothing more. Food was ok, standard fare, but warm and cooked well. I chose pasta with a tomato-based sauce. The seats felt a bit too cramped for a 7hr+ flight. Not a great recline either. A positive of Air Canada is that the full bar is available in economy class, something that makes a long-haul flight a little more enjoyable. On the ground though, they were really helpful. For this trip, I travelled with my wheelchair bound daughter. Often, we've found, any communication of her special needs onboard is not relayed to the airport staff. In this case, the staff at YYZ were ready to help and made sure she was properly helped on and had all she needed in place. Pre-flight attentiveness makes a lot of difference to us when we travel, and for this, I can recommend Air Canada.

✅ Trip Verified | Winnipeg to Sault ste. Marie. I fly with these guys every month. I can only fly them because they are the only way I can fly out of where I live. They are unfortunately the only airline. Every time I use them I'm lucky to even board. They always cancel my flights or delayed at least 50 percent of my time. Today I am spending 11.5 hours of total waiting time in only the airports compared to what I scheduled originally 4 hours. And they give me a 10 dollar meal voucher. If only west jet flew to my home airport.

✅ Trip Verified | Toronto to London. The most horrifying trip of my life! I will never be flying with Air Canada and will tell my friends and family to do the same. My flight was from Toronto to Dhaka via London and Delhi.; December 29th to January 19th I got my ticket early October with all seats selected and luggage insurance. Ticket was changed last minute with changed awful seats without permission and wouldn't allow to change it. On the day of the flight, it was delayed and I missed my connection. To which, Air Canada re routed me to a much longer flight with long delay. I also missed my domestic connection and even after repeated complaints, nothing was done about that. I was suggested to notify the agent about my luggage the next day, which I did. They still lost my luggage. I received my luggage 3 days later with no apology or refund as the insurance suggested. I was given the last seat in the middle row right beside the washroom (despite allocating the seat and booking it 3 months in advance). This was after I had explained and requested my situation. I boarded the flight from Dubai and right after they declared a delay due to "technical difficulties". I was starving and willing to even pay for some food; there were no flight attendants to be seen in this time. Flight reached delayed by another hour at Toronto and apparently there was no gate arrangement so we waited another half hour to 45 mins in the plane at the airport after landing. The luggage took forever to come: another hour and half! The flight was supposed to land 5:00 am, landed around 8:30 am and by the time I could get out of the airport it was 10:00 am. This is by far the worst flight experience of life and I sincerely request all travelers to reconsider before booking a flight with Air Canada. Awful service!

✅ Trip Verified | We have flown with Air Canada well over a dozen times in the past two years, every trip always had some kind of hiccup, mostly minor things for the most part, but our recent trip Jan 16th 2019 was the final straw for us.We were departing from Saint Louis flying to Toronto and then getting a connecting flight from there. While at the gate in Saint Louis waiting to depart, the captain announced that the plane is off balance and he needs to do some adjustments, so he makes the announcement that all women must sit at the front of the plane and the men must go to the back of the plane (safety first, no problem). Meanwhile all of this meant that we were 45 min late to depart Saint Louis, later on during the flight the captain announced that he realized that some of us had connecting flights and put our minds at ease by saying that the connecting flights would wait for us. Our flight from Toronto was to departure at 10:10pm, after sprinting through the airport we got to the gate at 10:05pm, the girl at the gate told us that she was told to release the plane. We then complained to customer service and they said 'oh well its not our fault it was the weather', and then he says to us : 'you guys should of had time to get through customs and make it here on time' we're in our 30's and we are in good shape, there was no way that even an Olympic runner wouldn't of made it on time! we continued to argue that the captain wouldn't take off because of the weight issue. Customer service just kept saying "its due to bad weather " therefore, they wouldn't pay for hotel room.

✅ Trip Verified | Air Canada is the most horrible airline ever. I usually don’t book with them but I did it this time because I didn’t have any other option. They have the most horrible customer service. The staff are rude and arrogant. My flight was supposed to be at 1:45pm, it’s delayed until 4pm so far so might get further delayed. Every time we get closer to the flight time they send another email delaying it further more in increments of 15 minutes it has been absolutely annoying. I have got 8 emails since this morning about the delayed flight. I had to travel from another City to Montreal to take my flight. I’ve been at the airport since 10 am. Won’t ever book with them again.

✅ Trip Verified | My elderly dad is old and has limited mobility. After careful consideration, I decided to pay the extra money to upgrade him and I to premium economy on our return trip from India to Canada. When we checked in our luggage, the Air Canada attendant only marked two of the luggages as priory and not the other two. When we arrived to Canada, we got two of our luggages right away and the other two we waited 1.5 hours for. There are only a few perks for paying so much more money to upgrade to premium economy and having gotten our luggage right away would have been very nice. My father was struggling with the waiting. I complained to Air Canada and they offered me 15% off on my next ticket purchase and this offer expires in a year. I am not going to be doing any travelling for the next year due to having surgery and work commitments. I asked Air Canada for a bigger discount (because I purchased two premium tickets) and a longer expiry date so that I can actually make use of their goodwill gesture. Air Canada came back saying that was the best they can do. Of course they can to better than that. They just chose not to. This speaks volumes to me about how much they actually care about customer service. Needless to say, it is very upsetting to pay so much money and to not get everything you paid for.

✅ Trip Verified | Dublin to Toronto. They lost my luggage in Toronto on a 20 hour layover, told me 5 times it was still loading. I had to file a claim, got back to Pittsburgh after my layover (checked online for my baggage tracking and it said it was still loading, nothing would come up) my bags were not in Pittsburgh, so I called someone, they said they’d deliver them to my house later that DAY because they found them in Toronto, Still never got my bags, so I called them the next day, said they’d be out for delivery at 930am, 5pm rolls around and still no bags. No one is answering the phone and everyone we did get to talk to was zero help and they were all rude. I called them about 50 times with no answer, so I waited. They called me at 11pm the next day after I was already suppose to have my bags the day before and said they’d be there later that night. I got my bags 3 days later. Thank you Air Canada for the horrible customer service, I am very understanding, but there was no communication at all.

✅ Trip Verified | London to Toronto. Boeing 789 plane is so poorly configured that passenger comfort is given the least importance. Seat width and seat pitch of 30 inch is too tight for long flight. Long lines at the washrooms. Avoid this particular plane.