Air Canada

✅ Trip Verified | Toronto to Vancouver. Second time this has happened, they did not load hot food for sale on a 5+ hour flight. All that was offered for sale were some humuus, Twizzlers and Pringles. Such little respect for the customer. Why don't they let passengers know before boarding. I know AC focus is Business Class but a brand is only as good as it's weakest link.

✅ Trip Verified | Delhi to Toronto. My husband's and I were supposed to come back from India on February 27, 2019. When we arrived at the airport we were told our flight had been cancelled. Nobody new why. At the counter there was only one representative of Air Canada. She just kept on saying for information call this number. That number was never answered by anybody. 24 hours went by and nowhere to be in contact with Air Canada personnel. We opted to buy tickets with another airline so we could come back home. After a month of trying to talk with somebody from Air Canada I receive an email just says sorry for the inconvenience this incident caused. I had to buy new tickets and Air Canada say they are not responsible?

✅ Trip Verified | Vancouver to Delhi. Our flight departed from Vancouver on time (12:13 am on March 14, 2019) but arrived roughly 2 hours late in Delhi ( on March 15, 2019). To our horror, we were later disclosed that none of our luggages were loaded on the flight! As our trip (me and my mother in law) was to attend my brother's wedding, this costed us a lot. Apart from the hundreds of phone calls i made in vain to the number provided to collect luggage when it reaches India, i had to buy everything for my stay in India. Finally, i received our luggage less than two days before my return flight.

✅ Trip Verified | Regina to Toronto. Air Canada is awful. So incompetent in every aspect. They messed up my boarding pass so I couldn’t get past security without going back to an air Canada agent. Flight late, poor service. Nothing but incompetence each time I fly with them.

✅ Trip Verified | Kahului to Vancouver. I woke on an overnight flight to a very warm cabin and felt a bit claustrophobic. I went to the back of the plane where a Flight Attendant was very kind to offer me water, a damp cloth and distraction. He was lovely chatting and after a while I was able to go back to my seat and finish the flight. This was a unique experience for me but Damion made it seem as though this sort of thing happens all the time. I was very appreciative of his kind attitude and the fact his coworkers allowed him the time to be with me. Thank you, Damion. You have an exceptional employee here, Air Canada.

✅ Trip Verified | Toronto to Samana. After booking my honeymoon at a 5 star resort through air Canada vacations we proceeded to spend 48 hours in different Canadian airports with zero support, compensation or even apologies from the airline. Not only were we stranded on the first night of our marriage but when we were told in Edmonton that we would be taken care of for room and board in Montreal, where we were to wait until the following evening to fly, we were informed after landing that they hadn't arranged for enough rooms. As a result, my wife and I had to spend an additional 280$ on the only room left anywhere near the airport. As it was already very late at night we were only able to sleep for 5 hrs before we had to catch another plane backtracking to Toronto where we would continue our layover for another 10 hrs. The trip started at 7am on a Saturday and we ended up arriving in Dominican monday morning. After many attempts to talk to phone representatives, as suggested by all the management at the airports, we were able to convince them to leave us with 30$ food vouchers for 2 people and 48 hrs of travel! Anyone you talk to in this company has their hands tied and is very willing to hand you off to another person or direct you to another phone number where you wait on hold, once for 2.5 hrs, only to be redirected elsewhere so on and so forth. At least we weren't fully out of pocket for our days spent at the airport, having paid with a WestJet credit card of all things. One way or another our incredibly expensive honeymoon was cut down from 6 days in heaven to 4 and we were exhausted and deflated by the time we arrived

✅ Trip Verified | The plane was really nice and new with big windows. The thing I notice with Air Canada is, on the long routes like the one we were on (Hong Kong to Vancouver) all the cabin staff are older ladies that are extremely unpleasant. I don’t expect to be pampered and cradled but they look so unhappy to be working. Every one one of the the 3 or 4 that we consistently saw in our area were all the same, miserable looking. The food was not so good. Salad was still partly frozen and the Saran wrapped sandwich was soggy and nasty.

✅ Trip Verified | Toronto to Sydney via Vancouver. Air Canada reconfigured these 777 planes in 3x4x3 layout which resulted in narrow and really uncomfortable seats. The aisle width is less than normal and you continuously get bumped by trolleys or passengers. The quality of food served was not good and sandwich was just cold. Avoid Air Canada for long flights.

Not Verified | My family and I had arrived late and we were frantically scrambling for a flight to Hawaii, because we had pre-paid for our hotels and activities. WestJet and other airlines were less than helpful, but Ivy with Air Canada accommodated us well, despite the fact that our original flight wasn’t with their airline.

✅ Trip Verified | I had to cancel a flight worth $550 from Halifax to Toronto, I cancelled the flight after 3 days of booking it, and 3 months before the booked flight. I got a voucher. When I called to use this voucher on another flight I had to call and wait 45 minutes to get help. Then, when they applied the "voucher" to my flight (which originally without the voucher was $250), it ended up costing me more to use the voucher (the cost after applying the voucher was $300. How is this possible? I paid $550 for a flight and now its costing me more money to use my voucher! I decided not to use my voucher and booked with another airline, hoping I would need to fly again soon and could try to use my voucher again. Tried to book a flight and use the voucher again, and supposedly it "expired" even though it hasn't been a year since that original cancelled flight.