Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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1/10

"left my laptop in compartment"

(Singapore)

Trip Verified | Rome to Toronto. Flight delay for 4 hours and I miss connecting flight to Milwaukee. When landed, I was in a rush to check my next connecting flight and approach the ground staff and I was given a Next day flight, and staff said that they cannot do anything and direct me to counter F to check for optional flight to Chicagon. I have no choice, but take the only option to fly out next day at 8.30am. After immigration than I realise that I left my laptop in the magazine compartment. I go to the lost and found but they cannot locate it, the lost and found staff have send message twice to check the flight but still no sign?
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteRome to Toronto
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed 7 hours in total"

(South Korea)

Trip Verified | I used them twice - from Chicago to Toronto and back. I will never use it again. We were delayed 7 hours in total. Once it was because of ‘weather’ but the next was delayed 3h 45min because they were trying to get overbooked clients to cancel their flight. It was terrible and because of the delay I couldn’t get my luggage to my final destination.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Chicago
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"only check baggage two hours prior"

(United States)

Trip Verified | Dallas to Vancouver. A horrible experience. They will only check baggage two hours prior to the time for boarding. My family and I arrived 2.5 hours ahead of time to check in. A woman was sent out to tell us to get out of line. Their disorganization should not become our problem. We will chose a different airline next time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Vancouver
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"fighting to get my $ refunded"

(United States)

Trip Verified | Ft Lauderdale to Toronto. The wait to speak with a customer service rep is about an hour or more. I called a week before my flight because I just got my citizenship and took away my green card. So I called to verify if I could fly with my naturalization certificate and I was told by a customer service supervisor that I could. When I got to airport they said I couldn’t. Long story short, fighting to get my $ refunded. Don’t give out the wrong information to people if you know the answer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Toronto
Date FlownJune 2019
Value For Money 12345
no
1/10

"disgrace of a company"

(Canada)

Trip Verified | Our flight was delayed for 6 hours, waited on the runway for over 1 hour. They booked me and my husband on different flights for the connecting flight from Calgary. They booked mine for 10 PM while I was still on the flight from La Guardia yo YYZ. Ridiculous! Our bag was lost or sent with a different flight we don’t know yet. They booked us into a hotel but gave us the address of another one and we had to find a way to get to the correct address at 2 AM! The customer service rolled their eyes at us, hang up the phone, told us no one will do anything at this point and they were more interested in going home then assisting. No one responded to our concerns or offered any assistance! It’s a disgrace of a company!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Calgary via Toronto
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Our baggage was not delivered"

(Canada)

Trip Verified | Victoria to Boston via Montreal. Very poor interpersonal experience. Aircraft, facility etc are reasonable. It is the behaviour of staff that cause concerns. In food delivery service, the hostess decided to skip several rows, and when called for a drink, she pointed to the fact that we should have asked when they were delivering drinks! Our baggage was not delivered, The agent linked to US customs looked it up and found that it was delivered to another airport. He advised that we should contact the Baggage agent. The comment we received from the baggage agent were disturbing "are you sure it was not delivered?". I urge Air Canada to address these attitudes on part of its staff members.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVictoria to Boston via Montreal
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"The seats are cramped"

(Canada)

Trip Verified | Vancouver to Toronto. The seats are cramped, the planes often dirty with garbage in pockets. Customer service is rude and unhelpful. Every time I book a flight I get pre assigned a middle seat and zone 6 for last to board. There was no overhead luggage space because everyone carries huge rolling luggage pieces. I book and pay for extra leg room only to have them move someone into seat beside me who didn’t pay at all. The only positive I can give for them is that their flight attendants are always nice and kind.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Toronto
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"seats were amazing"

(United Kingdom)

Not Verified | London to Toronto. I recently had a flight with Air Canada. The staff were very kind and helpful. The lounge was the best I've seen! The seats were amazing and so was the food!
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon to Toronto
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"seatbelts don’t work with car seats"

(United States)

Trip Verified | Los Angeles to Toronto. We booked 4 Business Class Seats on their Boeing 787 for a red eye flight. The tickets were for me, my wife, our 13-month daughter and our 14-year old niece. Air Canada booking showed the age of our daughter, as we gave them her info and said we wanted a seat for her. After we boarded, and put her in her car seat, she fell right asleep as people were still boarding. At this point the crew said the car seat needed to be checked as their seatbelts don’t work with car seats, and I had to hold her. They also said there were no seats in coach for her and that they need me to get her now so that they could take off. They were polite, but I was stunned by what I was being told. We complied with their instructions, as required. Air Canada responded to my email offering me a $100 e-gift card. All of us were exhausted after the flight. I’m insulted by their offer of $100 and simply can’t believe any airline would act in such a manner.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLos Angeles to Toronto
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"could not be happier"

(Portugal)

Trip Verified | Frankfurt to Toronto. My first time flying with Air Canada and could not be happier. The aircraft was very nice - who doesn't love a toilet with a window!? - the staff were very nice, the food was delicious and the entertainment system was au point! No delays, but would benefit from allowing boarding passes on the iphone wallet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Toronto
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes