Air Canada

✅ Trip Verified | Toronto to Philadelphia flight never happened because of bad weather. We flew in from Calgary and should be connected at Toronto-Pearson to Philadelphia. But they changed our gate twice, then announced our flight is cancelled without giving us instruction what going to happen next. Then we asked them they sent us to the Air Canada info desk which the representative stated “there is nothing they can do at the moment bc all flights are going to Philadelphia because of bad weather. They took us to a private hallway and handed us refund info card. And told us our baggage will be at claim 10. Baggage took 1.5 hours to get out. They automatically booked us for the next afternoon flight. Then again, canceled that and rebooked is for two day later flights. Nobody contact us for any help. We were left stranded there and had to find our means to get out to Toronto. Work loss. Time wasted over the phone. Air Canada handled this situation very poorly and irresponsible. The weather in Philadelphia wasn’t bad as they were telling us. Our friends and family in Philadelphia were confused bc the weather was fine. We are never going to fly Air Canada again. It is frustrated and sicking now that I am sitting on a megabus to nyc and then Philadelphia.

✅ Trip Verified | Toronto to Montreal. Problems with IT systems and lack of sufficient staff to deal with backlog. Pre paid luggage but not able to check, staff very unhelpful.

✅ Trip Verified | Rome to Toronto. Seats were comfortable, Seat belt was really sticky. Service wasn't friendly to me and my entertainment wasn't fully functional. Regarding other passengers on the flight, what a group of slobs before - when I used the bathroom halfway through the flight, there was a cup filled with paper towels, toilet wasn't flushed etc. I can't blame Air Canada for this, but some of the passengers were slobs.

✅ Trip Verified | Prague to Toronto where I was supposed to continue on flight to Washington DC at 2pm. With me I only had a carry on luggage which I took with me on board. I was trying to find a place to store my luggage and one steward told me he will take care of it. That was really nice of him. Then he asked me if I had any important stuff in there, so I took my documents I had from school and he left with the luggage again. Then I learned my suitcase was checked in with the rest of the checked suitcases when they gave me the luggage number. So I told them that I’m going all the way to DC and they told me they have no idea if the suitcase is going all the way to DC or not and that I should ask some employees on the airport what is about to happen with the suitcase. I had no idea my suitcase is being checked in the plane storage. So there was nothing I could do about it afterwards. When I got out of the plane in Toronto I have asked about five people and every single one of the told me a different information. Nevertheless later they told me they lost the suitcase and couldn’t find it. And nobody was able to give me a proper information. All I was hearing was “I don’t know” and people there were not actually trying to help me, which is really frustrating when you’re supposed to catch a connecting flight which obviously I did not catch. When they finally found my suitcase I was told I can join the next flight to DC. But since I haven’t had my carry on suitcase with me because it was checked in I had to wait hours in Toronto for a flight at 8:50pm which was delayed for 90 minutes. So instead of getting to dc at 3:25pm I have arrived at midnight.

✅ Trip Verified | Rome to Toronto. An excellent flight. Welcoming refreshments on boarding, Good Choice of Newspapers. Professional, Courteous and Competent in Flight Staff. Excellent Meal (Better than coming out of Toronto). Good Choice of Wine & Champagne. In Flight Entertainment easy to operate and a good selection of films etc. This is how I expect Air Canada to be. On time departure and arrival. Bags promptly delivered.

✅ Trip Verified | London to Toronto flight was delayed first because bathroom sinks were not working which is causing us to miss our time slot for departure, and eventually made us miss our connection.

Not Verified | I had an awful experience with Air Canada on my recent trip to Europe. Every single flight on my trip was delayed, but that was the least of my worries. On my way there, my bag was lost. I was unable to contact anyone who could give me any information as to where it was. When I received it nearly 3 days later it was severely damaged. On the way home I had even more troubles. Due to substantial delays, I missed my connecting flight in Montreal and had to stay there for an extra day before I could get another flight home. I was denied any compensation for a hotel room, cab fare, or food while I was stuck unexpectedly in Montreal for an extra day. They gave me a phone number to call to get a hotel room at a "discounted rate". However when I finally got through, I was told there were no more discounted rates left and the best they could offer me was a $300 room at the Marriott. No thanks. I booked my own hotel room for half the price on Expedia instead. When I finally got home the next day do you think my bag made it home too? Of course not! Once again it was delayed and further damaged. I have also been denied my claim for a refund of baggage fees, so I guess I paid $60+ each way for the privilege of having my bag lost and destroyed. It has been impossible to get ahold of an actual person to talk to about this nightmare of a trip, and all of my online claims have been denied. I have received $0 in compensation for any of this, even though I spent hundreds of extra dollars as a result of Air Canada's incompetence. My friends who were also flying Air Canada (different flights) to attend the same wedding all had similar troubles as well. This is not an isolated incident. Air Canada is a joke and treats their customers terribly. I will never recommend them to anyone.

✅ Trip Verified | Montreal to Toronto. First they cancelled the initial flight (AC407) for supposedly ‘operational reasons’, then they rebooked all of the passengers for a flight they created out of nowhere (departing 2 hours later) AC1999. Then the new flight was 1 hour late. Finally, arriving in Toronto bags were not there, and are being sent on a later flight. Sorry guys, that’s it for me.

✅ Trip Verified | London Heathrow to Toronto. It was an awesome flight with Air Canada because when I checked in, my seat was originally 21H but the lady at the airport changed my seat to 21K which is the window seat and I sat next to the wing. When I boarded, I went to meet the pilot and they were such gentlemen. It was also been such a long time I took a 777 Flight. Always go for the engine seat on the 777!

✅ Trip Verified | Toronto to LaGuardia. Our flight was cancelled due to thunderstorms which is completely out of Air Canada’s control. However, the way they dealt with this situation was terrible. Zero customer service. Sitting on a hot plane for 3 hours. Flight cancelled and told to go to level 3 Desk 2. Wait 45 mins in a line, nothing. Told go to Desk 12, then told go to desk 15. 3 hours of additional inconvenience. No hotel voucher, no refund and stranded in Toronto for the night. Air Canada have a high flight cancel rate, so why not have a system in place for these situations? Also, on our flight to Toronto, they did not know who was on the plane. Calling passengers names over intercom on plane before take off to confirm they were in fact on board. If people are on the plane that you are not aware of, they is unacceptable.