Air Canada

✅ Trip Verified | We were traveling from Beijing to Philadelphia and making a transfer at Toronto. Air Canada cancelled our connecting flight at the last minute. Since we traveled with a 10-month-old infant, we asked the airline staff to please help us book the next available flight, but no one was willing to help. All the staff in the airport are so indifferent. Overall, the experience with Air Canada and Toronto airport was terrible.

wait for a week for my bagI travelled to Toronto on the 12th August to find that my bag didn't arrive when I landed in Toronto. The desk staff "assured" me that my bag will be delivered the next day however I had to wait for a week for my bag to be given to me. Furthermore, my bag wasn't even delivered to me, I had to make a 3hr trip to the airport to retrieve it on the 19th August paying over $30 for parking. Air Canada assured me that my bag will be delivered to my address in Toronto but they never bothered to send my bag over from Dublin which meant that Aer Lingus, who I must say was one of the only reasons my bag was delivered to me, had to send my bag over. Furthermore, Air Canada knew that my bag was in Toronto but didn't bother to collect it from the Aer Lingus desk until we went to the airport to force them to collect it. All the staff at the airport were unfriendly and didn't want to help us until we called for the baggage manager who finally helped us with our case. When I finally received my bag, it was in a terrible state, there were multiple scratches and scuffs and the wheels were broken. I had no clothes, toiletries or anything for the 1st week in Toronto so I had to go out and buy new clothes and toiletries spending over $200. The customer service for delayed baggage at Air Canada is next to useless as the calls were directed to an Indian call centre where the people never helped my cause and never apologized for the bag being delayed. The lack of customer service made the situation worse and made me feel like I was treated like rubbish by the airline. As for the actual plane itself, it was an A330-300 which had terrible legroom and an outdated IFE screen with the USB port on my seat not working.

✅ Trip Verified | I've been a frequent traveler of AC for a while now (last 3 years - 50/75/50k) and from my experience flying with AC is getting worse and worse. The seat leg room is getting smaller, the fleet is aging, and the airline has consistent staffing issues. I am not sure if the staffing issue is related to the number of people they staff causing burnout in their ranks or poor training, but as a customer it is definitely felt. In my experience besides the order of boarding and access to the lounge, Altitude status is irrelevant.

✅ Trip Verified | I have been flying Air Canada to Calgary from Boston through Toronto for the last five years. Each year the Boston to Toronto leg has been at least three hours late leading due to broken connections. It has never been on time. Avoid. I will be flying Delta through Minneapolis or Salt Lake next year.

✅ Trip Verified | We were a family of 4 (with young children, one with a freshly broken arm) flying 3 flights from London, ON - Toronto - Vancouver - Terrace, BC. Upon arriving at the airport we discovered that our supposedly 2 free checked bags were not free. We got the TD Aeroplan card because we were told that the primary card holder gets a free checked bag, so my husband and I got them. No one told us that we only got them free if we booked with aeroplan points, which we didn't this time because we didn't have enough points yet. The Air Canada attendant who told us this information was not very friendly or polite, but I stayed super friendly with the lady the whole way through it all. The lady went and got sheets and pointed out the details. So we had no choice but to pay for the bags. If I had known in advance, we would of left a lot of our stuff at my parents home and only took what fit in our carry on. we would of brought that stuff later when flying home with West Jet where we get 1 free checked bag for myself and everyone else flying with me no matter how we pay for our flights. After paying someone told me that she had the authority to waive the bag fees if she wanted to. After this experience I did not want to fly Air Canada again. But on our last flight from Vancouver to Terrace which was delayed the attendants were amazing, they were full of smiles and super friendly even with all the stress they had of trying to get the plane ready for people who had been waiting a long time. They had great personalities and were great with all the kids on board. Because of them on the last flight, I might decided to fly Air Canada again, but at this point I will book future flights with WestJet where I get free 1st checked bags for myself and anyone flying with me no matter how I pay for my flights. Also I have never had an issue with their service with WestJet. I used to work in customer service and giving super great happy customer services was a big thing for me, so I expect the same when spending my money on service and products. I would of given a 0 rating, but because of our last flight with the super great attendants I wont give it a 0 rating.

✅ Trip Verified | London to Toronto and this was a much better experience with Air Canada than the one I enjoyed last Monday and Tuesday, because although my flight back to London in 19th August 2019 was ok the only bad part about the flight was that I sat in the back of the plane and it was the worst place to sit on a plane because of the engines being so loud and felt big turbulence. But, my flight to Toronto on 21st July 2019 was much better because a great part about the flight was that I was originally supposed to sit in 21H aisle seat but they changed it to 21K window seat and it was the best seat I had and the engines were much quieter but on my return flight.

Not Verified | MEX-YUL: The flight is operated by Air Canada Rouge. Check In and Boarding Gate staff in MEX is fantastic, polite, courteous and efficient. Legroom is insufficient, I am not tall, and my knees were touching the seat in front of me. No personal entertainment screens, you need to download the app. Food being sold on the plane is mediocre, bring your own snacks. Crew was actually nice and helpful. YUL-YYZ-BOG: Couldn’t check in online or the kiosk, so forced to go to the counters. A very long check in line, 1 agent attending the general line. Since I travelled alone with a small child and quite a lot of baggage, I attempted to use the special assistance line. Immediately confronted by a very rude agent, who barked at me for not standing in the right place. All she had to do was move me 1 meter to the families check in, but in her very rude and arrogant way she sent me to the check in entrance. Was attended by another agent who was very rude and arrogant. Apparently, my flight was cancelled, I had to stay 24 hrs. in Montreal. No apologies, no explanations, just rude and condescending attitude. No effort to accommodate me on another flight. Next day: Again, could not use the kiosk, had to use the check in counters. Ground staff in YUL is rude, slow, inefficient, the agent attending families was taking passengers from the general line. Flight YYZ-BOG: Crew was nice and friendly, but the airplane is old, dirty, worn out seats, no inflight entertainment. Altogether, I would spend my money elsewhere.

✅ Trip Verified | Seoul to Toronto. Photogenic but uncomfortable! Air Canada Business Class is probably the worst of the herringbone configuration designs. Seat is extremely hard and the space between the bed and the table is very limited, almost impossible to turn without hitting the table with your knees when in the sleeping position. AC does not provide pajamas and their amenity kit is so cheap.

✅ Trip Verified | I used this airline for return flights to Toronto and from Havana to Montreal. Even for 5 hour flights, this airline does not serve food or alcoholic drinks. The seats are narrow and there is not much legroom. Also, the web checkin site (3rd August 2019) did not work for the 24 hours prior to the flight. I then called the customer services and, twice, had to wait for almost an hour before someone took my call before telling me that he could not help me at all. Worst of all, from Toronto, August 3rd 2019, my flight was delayed by more than 2.5 hrs. Air Canada did not inform me, infact, their web page still showed the original time as being 'on time'. A service called tripcase informed me about the delay. At the airport, the check in machines did nit work either. Many years ago this used to be a reputable airline. Not any longer, it seems. There are other choices, fortunately.

✅ Trip Verified |  Madrid to Toronto. My bag is delayed for 6 days now, and the staff in Air Canada is careless. I am without clothes for 6 days and they are careless. I flew from Madrid to Toronto on the 14th August. Before I leave I asked Air Canada about my bag, they told my they have it, but it wont be on the same flight, it will arrive tomorrow. When I arrived to Toronto, I informed Air Canada about it again, they registered it in the system & told me it will be delivered in 24 hours. It didn’t arrive. Now it’s been 6 days without my bag.