✅ Verified Review
| Toronto to Sudbury with Air Canada. For a while I was purposefully flying Air Canada over other carriers as I enjoyed their new inflight entertainment options, but I've reached the point where enough is enough. I could have excused the fact that on about a third of the flights I've taken the sound or screen is broken, as technology fails. I could have excused that they keep adding new fees such as a fee to choose your seat in advance (not just for legroom anymore, for any seat). But this time I feel that I've run into an inexcusably unethical practice that has significantly disrupted my vacation plans. I've been on a multiple-destination vacation, which will take me on 6 flights. Air Canada's pricing structure made it costly to mix and match airlines, so all six flights were with Air Canada. I had decided to cancel the third flight, and drive the distance instead, so that I could see more family members. I didn't care if they charged me for the flight, I just wanted to notify them of the change of plans. When I called Air Canada, they told me that if I did this, they would charge me nearly $400, a $200 cancellation fee as well as the increased cost of the fourth flight, as it would need to be "re-booked". Then they told me that if I didn't pay this amount and didn't show up for the third flight, they would cancel the fourth flight. So even though I was willing to pay the same for less service, they wanted to charge me substantially more. They didn't offer any justification, I'm assuming that it's just designed to take advantage of people who are in a tough spot and have to change their plans, regardless of whether it increases the airline's cost. Pure greed. Even if it leads to additional administration, I couldn't see this amount being reasonable. Then, to top it off, I had asked if I could pay more to switch my last two flights to a later time. Online the price was $761 if I was booking a new flight. However, I was told that to make this change they would charge me almost an extra $1000. I'm absolutely disgusted, and will definitely be sticking to Westjet or other airlines.