✅ Verified Review
| Sunday, May 15th. Air Canada flight 7374 from Toronto to Dulles. Traveling with family of 6. My mother became ill on the first leg of our flight from Dublin to Toronto. Was transported via ambulance from Toronto Airport to hospital. My sister rode in the ambulance. I stayed to get bags, and to deal with another unnecessary problem - my 80 year old father, in a wheelchair, and my two sons, aged 21 and 23 were going to go on to Dulles as planned but one of my sons was bumped from the flight. We paid full price in January, we picked seats, checked in, etc. No idea why he was bumped. We go to gate to try to get him on the flight. My father is stressed, my boys needed to assist him, handle luggage, get the 3 of them home, keep him calm, etc. The reps at the gate were unhelpful, callous, rude. We were vacating seats for the medical emergency, there were clearly seats available, it was a no brainer. Apparantly Air Canada staff can do nothing but look at the computer screen. It took me 2.5 hours at the airport to find someone high enough up the food chain from Air Canada to get my son on the flight and he was put on at the last minute. I should've been with my mother at the hospital but had to deal with this problem that shouldn't have been a problem at all. Also had trouble getting bags off the flight (they pulled the wrong bags twice). They rescheduled us to fly the next afternoon, then bumped my mother to a later flight and notified via email. She couldn't travel on her own. I spent hours trying to reach a customer service rep (no answer - busy signal over and over, then cut off by auto reply machine). When I got a rep he couldn't do anything said we had to go to the airport to deal with it. Finally gave up. Went to United. They were dealt with getting us on a flight, wheelchair service, etc. in less than 30 minutes of time.