✅ Verified Review
| Montreal to Vancouver. We arrived at the airport with lots of time to spare prior to our flight. One of the check in ladies helped us get our bags sorted and accepted. We paid to check our bags in for Vancouver on that flight checking in a small suitcase and a larger one. She printed us boarding passes and bag tags and explained that our seat allocations would be made at the gate. We arrived at the gate with lots of time to spare and waited. The staff there announced that they thought there was insufficient space on the plane to take all of the passengers carry on luggage and started to request that passengers voluntarily check their carry on luggage in. They also started to circulate around the passengers and tried to ‘talk’ anyone with largish carry on bags or multiple luggage items to check them in. They then announced that the flight seats had been oversold and that they wanted ‘volunteers’ to take a later flight. Then we were told that they would call out names for final seat allocations. I heard a name that started with the same letter as ours and approached the counter to personally enquire if it was in fact for our seat allocation. The Air Canada staff were all looking distressed and under pressure at this stage. I was told that it wasn’t my name but the lady took our ‘boarding passes’ and said that our tickets were only standby tickets. I noticed that the copy which she kept, with no seat allocation printed on it actually had ‘sb’ in very small letters where the seat number would normally be printed which meant nothing to me up until that very moment. She said she would check and call out my name in due course with seat allocations. After another 10 or 15 minutes and a number of other customers being issued boarding passes, she called my name and started speaking. I explained I was an international traveller and had to get back to Vancouver on that flight. I told her I had bought and paid for my tickets weeks earlier and as far as I was concerned, I was contractually entitled to travel on that flight. We did get onto the flight, probably because I had been so insistent. When we arrived at Vancouver, after the 5 hour flight plus a lengthy wait at the carousel, our smaller case finally came onto the conveyor. I checked with the lost baggage staff, again having to wait for some time in a queue. They were good and advised that my other bag had been routed on a flight to Toronto and would arrive later that night. They would then deliver it to my Vancouver address the next morning. It arrived at about 1430 hours the next day and it looked as though it had been dragged through muddy water. It was filthy. And the luggage tag on it was tagged ‘standby’ as well. I will get the case cleaned now that we are home.