✅ Verified Review
| I recently flew Air Canada business class from NYC LGA to Toronto YYZ. Granted this is a short flight of about 1.5 hours but I expected more from a global airline such as this. Generally, I don't rush to board early because my luggage is usually checked. Also, boarding early just means I have to sit and wait longer as everyone slowly boards the plane and settles into their seats. Air Canada groups zones 1 and 2 together for one queue and 3 and 4 together in the other queue. Needless to say, this is very inefficient and confusing because people in zone 2 are standing on the line (early, mind you) waiting to board mixed in with zone 1 (business class) passengers. When they started boarding, some people just stood there and didn't move. That's because they were zone 2. So zone 1 passengers had to ask the person in front of them if they were moving or not and then proceed to walk ahead of them if they were zone 2. The boarding process is very backwards and makes no sense. After about 15 minutes, I was ready to board. The gate agent scanning tickets of passengers had his back to the queues. Which meant he would not see me if I walked up to the zone 1 and 2 queue. So I wound up standing in line with the zone 3 and 4 passengers. On other airlines, I would be able to walk right up and the gate agents would see me and take me right away because they would be facing the queues. Once onboard, I took my seat. And waited at least 10 minutes before a flight attendant asked me if I wanted something to drink. The FA working the business class section was standing by the door and greeting passengers with another FA, completely oblivious to the fact that I had just taken the last seat in business class. Shouldn't her focus be on the business class passengers? For this short trip, all they offered was a "snack" consisting of a slice of cheese and various cold cut meats. The flight departed at 11:05 am and was expected to land at 12:40 pm. I was expecting some kind of a light lunch, not light snack. The return flight was a complete mess whereby they checked me in "so quickly" that the systems didn't have enough time to catch up with the immigration system. Being a Global Entry customer, I was turned away by a US Immigrations Officer and asked to go sit in a waiting area so that my flight check in information would "catch up" with the other systems. I sat in this room nearby waiting for my name to pop up on a screen. It never happened because an Air Canada employee who directed me to this room remembered me and asked to see my ticket. I gave it to her and she scanned it on one of their machines. And I was cleared. If she hadn't walked into that room, I would've sat there waiting for my name to pop up on some screen and wasted more time! I was considering Air Canada for future Asian and / or European trips but after experiencing this, I am not flying them ever again. Major disappointment.