✅ Trip Verified
| Seoul to Minneapolis via Toronto. Once we arrived at the Toronto Airport, the staff there were so unorganized. They had really bad attitudes & when we asked for directions, the first thing this woman did was questioned us why we were there & told us to go back to the direction where we came from. Coming back from my international destination, when everyone was seated in the plane, it was announced that there were “technical” issues & we would have to sit in the plane for 45 minutes. Well, that turned to an hour & half. Even worst was dealing with flight attendants for 13 hours. Our landing was postponed for an hour due to technical issues and the weather condition. Majority of travelers' flights were canceled upon arrival, and the people at Toronto Pearson (Terminal 1) were helpless. There was no one directing people to where they needed to go for assistance. The lines started to get long at Gate 15 at departures but there was absolutely no one to direct people where to line up or answer questions. We waited at the phone line for 1.5 hour just to wait another hour to speak with a representative. Getting impatient, I ended up at the hotel line for 2 hours just to find out it was to book a hotel when we just wanted to rebook our cancelled flight. Once we got to the Air Canada counter, the lady didn’t even care to look anything up on her computer & just told us to call this number that didn’t even work because it had “reach capacity.” Basically, the only help most of the 300+ travelers got were from other travelers. Also, this worker came onto the intercom to announce to us that they are doing their best to help us. Following that announcement came some short responses from frustrated travelers. We spent the night at the airport and they closed Gate 15 down & turned people away. When I asked about the hotel vouchers, the man questioned me & my intentions instead of help, there was no one floating around to help travelers with cancelled flights.