✅ Verified Review
| I have travelled extensively over the years with many different airlines and, unfortunately, I have to say, I found on my recent flights Sydney to Vancouver return, the service on Air Canada is amongst the slackest I have experienced. On the way back from Vancouver, I had a head cold and needed regular drinks. I buzzed several times for tea / water etc but only once was my request answered. For the rest of the 16 hour journey, I buzzed but to no avail. Each time I needed a drink, or food, I had to get up from my seat, crawl over my fellow passengers, walk to the end of the aircraft to get my own refreshment. The worst part was, the entire crew was having a lovely time sitting down at the back, chatting away to each ignoring passenger requests. When I asked if they had noticed my bell call, they said they didn't hear it. However, when they looked, there were 3 others needing assistance listed on the screen. I wouldn't have heard the bell either if I was in the middle of a conversation. In addition to the lack of service, I feel that there could have been more food offered (it was minimal on such a long flight) and at no stage did the drinks trolley go around. Up to each passenger to request a drink. I guess it's a money saving ploy. The inflight entertainment was limited to a dozen movies that have been out for some time and didn't cater to a range of tastes. On 2 x 16 hour flights, this meant the choice was very limiting so I resorted to reading my book. Also, no wifi. Now that Air Canada has some competition from Sydney to Vancouver, it may be worth the crew lifting their game to remain competitive. On a positive note, the flight crew did a marvellous job getting us from A to B on both flights. Just a pity the cabin crew let the airline down. I doubt I'll fly Air Canada again.