✅ Verified Review
| Brisbane to San Francisco via Vancouver. What an atrocious check-in experience traveling to the US. Stay away unless you're on a visa waiver, visa, permanent resident or US citizen. The check-in supervisors have zero idea how to deal with anything else and are a combination of poorly trained, arrogant, aggressive and power tripping. Two supervisors were involved and they were both the same. They don't know that other forms of US travel authority exist (a US Advance Parole combo card in this case). They had no idea how to type the Advance Parole combo card into their computer, so just wildly guessed, with one attempt before giving up. The computer then said I wasn't cleared to fly, because they'd typed in garbage data, which they insisted was what was going to happen "because we don't have the authority to override the system". Instead of just saying "I'm not sure how to process this card, let me call someone who can help me" their *first* opening approach is to say "we have to offload you because you don't have a visa or permanent resident card and that's what our systems require". No attempt to solve the problem and understand. Utter aggressive refusal to let me explain what an Advance Parole card is and that I am indeed allowed to fly to the US, you just have to call someone who knows what this card is. Literally I was trying to show them my phone and get them to read a paragraph from a US government website explaining what an Advance Parole combo card was and that it grants travel authority. They refused to read it - "I don't care what that says because we have to do what the computer says and it says to offload you". No matter that the computer only said that because they didn't know how to type this card in! Finally they call US immigration, after about 20 minutes of telling me they are going to offload me and aggression. They keep calling the combo card an "Employment Authorization Document". It has that in big print along the top, and the Advance Parole part in little print along the bottom. I keep trying to explain that it's a 2-in-1 combo card and to read the sentence on the bottom when talking to US immigration. "We know what to say". US Immigration answers, they refuse to read the bottom of the card, calling it an Employment Authorization Document and looking at me smugly. After many minutes on the phone the person on the other end finally asks them what is on the bottom of the card and they read it out with a grimace. About 30 minutes in after countless threats of offloading and one threat of calling airport police "because we don't like you" I am cleared to fly. They don't say a word to me, refuse to look at me. Just pass my passport to a check-in counter worker and say "he's cleared to fly". The in-flight experience was great, a near new Boeing 787. It was all destroyed by those power tripping poorly trained check-in supervisors who shouldn't be anywhere near a customer facing role.