✅ Verified Review
| Toronto to Boston return on a miles flight. Easy bag drop and security thanks to my partner being 35k elite. Pre clearance is way better since the re-configuration (well done Pearson) and I was in the lounge on a guest pass within 30 mins of entering the airport. Easy boarding and an on time flight with a swift beverage service. On time arrival and fast bags. Sadly the return flight was like flying with a different airline. We checked in 5 mins after the 1 hour cut for hold baggage off due to our ferry being late and the Water Taxi taking longer than expected. (note to self - next time, take a cab). We were denied checking in our bag due to TSA needing an hour to assess the bags. Reminding the check in staff that in May, they were happy to walk the bags through after a double cancellation the response was - that was Runway reconstruction, this is Irma). How a hurricane in the south affected an AC flight from Boston to Toronto was a mystery (other than the obvious abdication of responsibility or helping the customer). The check in staff were sympathetic but the supervisor stood her ground. We weren't allowed to travel without our bags, and the only option was to rebook. The good news was there was room on the next flight two hours later. The bad news - a 75 buck change fee each for the privilege. With no other option we re-booked though they were kind enough to tag our bags as priority. Boarding was efficient but the AC gate area at Boston is in the running for the most cramped and soulness departure gates on the AC network. The flight was fine with the usual beverage service and an on time arrival in Toronto. In the race for maximising profit and cheesing off customers - Air Canada wins first prize. We were 5 mins late for bags - sure. But the officiousness of the check in supervisor and the stinging us financially shows just how little Air Canada cares about good and honest customer service / experience.