Air Canada rouge

My husband and I flew Dublin to Toronto direct on 8 Sept and returned Sept 15 in the premium economy cabin the aircraft was a 767 both ways with a 2-2-2 seating configuration. We chose this airline mainly on price - approx £ £400 cheaper per ticket than British Airways or Virgin PE from London via I think New York. The first thing to say is that if you are expecting Business Class seating/facilities you will be disappointed. This was nothing like the BC we have used on Emirates and Turkish Airlines. However as a premium economy offering at an exceptionally good price we were very pleasantly surprised - in fact we could not fault it. I would judge it not quite as good as Virgin PE but certainly equal to if not better than British Airways PE. We were able to use the priority lanes for both check in and security clearance on both legs the aircraft was clean and comfortable the cabin crew were all extremely pleasant helpful presentable and very professional (other reviewers have complained that the crew are young and inexperienced; they were certainly young but we could not fault the service they provided throughout). In fact I much preferred the Canada Rouge crews with their positive can-do attitude to the 'Can I really be bothered?' stand-offish attitude I have experienced more than once on British Airways. We had no problems at all with the tablets issued to us for entertainment an issue that some reviewers have been unhappy with. The food choices were not extensive but certainly sufficient of good quality and presented nicely. Drinks both alcoholic and non-alcoholic were good quality and frequently offered. I would say well done Canada Rouge - in our experience you have an excellent value for money product at least in the PE cabin. We will certainly use again for transatlantic flights.

Well Air Canada was my preferred flight until I took a flight with AC Rouge to Vegas Sept 12/2014 return Sept 15/2014. The seats are so tight and uncomfortable my legs were cramped up no entertainment onboard. Now it's time for me to try Westjet or Sunwing.

Booked an Air Canada flight to Vegas. I had no idea it was Rouge. Easily the worst flight very cramped no entertainment not even a cracker. The line up for the toilet went half way up the plane and you had to squeeze past people to get back to your seat! I will never fly Rouge again. Air Canada you have lost me.

Just returned from Barcelona on Air Canada's Rouge flight. I will not be doing this again. Terrible seating inexperienced flight attendants no entertainment units not even headphone connectors made a very boring and uncomfortable flight. Consider this a bargain basement airline.

My husband and I were scheduled on Rouge flights from Ottawa to Las Vegas connecting through Toronto in September 2014. We purposefully selected the flight leaving from Ottawa at 06.00 (leaving the house at 04.30) to fly out of Toronto at 8.50 with the intent of arriving in Las Vegas early to get the most out of a five-day vacation. Instead of walking the Las Vegas strip we were stuck in the Toronto airport for an 11 hour delay - kind of hard to believe that Rouge could not find another plane to fly out of Toronto earlier. Guess what happened on the trip back - a nine hour wait at the Las Vegas airport again thanks to Rouge management. Both trip delays were not weather related. We wasted a complete day of vacation thanks to Rouge. We would have had little to say if the flight price was a discount but it certainly wasn't. We have truly been "rouged".

Flew out of Toronto yesterday 8.50 am flight to Vegas scheduled to arrive around 10.30 Vegas time. Took off a few minutes late and the flight was uneventful for the first 2.5 hours with the exception of the worst possible seats providing no comfort and space. Did have to ask the lady in front of me to keep her seatback straight to prevent injury to my knees. The pilot came on the intercom to tell us we have a "situation" whereby we lost our left engine and were diverting to Denver to get it checked. He assured us the 767 could fly safely on one engine and he did a good job getting us on the ground without incident at about 9.45 local time. Met by the firetrucks on the tarmac and they checked out the engine and determined it was ok to proceed to the gate. Got to sit on the plane for an extended period without air conditioning and little information forthcoming about our situation. We were finally told another plane would be dispatched from Toronto to pick us up and get on our way to Vegas at 5.30 local time. When we finally got off the plane they gave everyone $20 worth of meal vouchers and then the waiting began. Went to the gate in plenty of time as we had a lot of it to kill. There was no representative at the gate and when we checked the departure schedule discovered that our time had been delayed to 6.30. Suddenly the departure time changed to 7.30. How long does it take a 767 to get from Toronto to Denver even considering a new crew was needed? After changing gates we were told by an announcement that the plane was on the ground and would be at the gate by 6.30. Finally things were looking up. Started boarding about 7.00 and then we sat. The crew kept walking around the plane checking seats for some unknown reason while the passengers were getting restless and looking for answers as to why we were not leaving the gate. The pilot finally came on to tell us the plane needed rebalancing - I believe there were 6 people who made other arrangements and were not continuing on this flight. Finally left Denver after 8.00 and arrived in Vegas just before 9.30. Plane arrived in Terminal 1 and our bags were in Terminal 3. Again no information given by Air Canada staff so people basically had to figure out for themselves that you have to grab a shuttle bus for a 5 minute ride to Terminal 3 and then try and find the right carousel. Got to our hotel about 10.30 about 12 hours later than expected. Given the choice will not fly Air Canada in the future.

I have just come off a Rouge flight from Edinburgh. I had no idea what Rouge was and had booked on a standard flight on Air Canada. Since I am 6 foot 4 I had paid an extra $100 to be sure I could manage the leg space. I was appalled - I had an exit row seat that was bulkhead and smaller than a standard row seat on regular Air Canada. It was not possible to sit straight and I experienced significant leg cramps as a result. The absence of basic amenities such as TV movies and music unless you possess or rent an iPad was unacceptable. The only redeeming feature was the extremely pleasant staff. I am upset at having paid the extra cost and received no increased space.

Dep YYZ 1 September 2014 to CUN Dep CUN 11 September 2014 to YYZ Premium rouge 2A outbound and 2C inbound. After reading the horror stories about Rouge I approached these flights with some trepidation. With the exception of the A319 seating in Premium Rouge service was on par with the former business class. Meal selection and inflight service was up to par. The only issue I had was trying to use my own IPad the selection on the Rouge iPads was far superior. I do however object with paying business class for Premium rouge when other airlines only charge less for similar service and seats. Would I fly with them again? Yes.

Flew from Dublin to Toronto on Rouge on August 29/14. The worst flight. No entertainment on board you had to rent an iPad with few options. Small cramped seating and horrible food! The flight attendants seemed to be chatting amongst themselves rather than providing service. We would never fly anywhere any time on this airline again!

Unfortunately AC has discontinued service of their full service line from YYC to LAS and there is no choice but to take Rouge. I have travelled in Premium Rouge once before and while I also disliked this Lufthansa short haul version of business class the economy service takes the cake! Seating is the most horrifying experience imaginable. I can honestly say I have never been on a plane where the seats were so uncomfortable and had such little room. I didn't even realize my legs had cramped up due to not being able to move until I tried to disembark the aircraft. I am 5'11 and my knees were wedged against the seat in front of me. I could not move my legs underneath the seat in front of me. I had used my frequent flyer comps to get a free meal from the BOB service. Even though I was the 6th person asked if I would like something from the BOB service my choice had "just run out". So I was stuck with a backup option. Additionally I told the FA that I had a meal included with my ticket and he did not believe me. I had to disrupt the people sitting next to me to reach my bag and dig out my boarding pass to show him the meal logo on it. I watched another FA scream at a passenger who desperately needed to use the lavatory because the seatbelt sign was on and "Your seat is the safest place for you! Please sit down!". The lack of an entertainment system is aggravating. I knew of this before leaving for my trip and am not willing to pay to download AC's not free entertainment app on my phone so I brought my small laptop to watch some movies. There was not enough room between the seats for me to open the lid on the laptop all the way. Of course all of this might be made tolerable for some people if the fares are discounted as you would expect on a self proclaimed "discount airline" Unfortunately I have been flying this route every 3 months for the last 4 years and can tell you the prices are exactly the same as what the full service AC has been charging. In other words a total scam. Never will I ever fly this airline again.