Air Canada rouge

My husband and I booked Business Class from Phoenix to Toronto on Rouge a few days ago. After awhile in the air I noticed that people were coming in from Economy to use the washroom. I needed to go and had to wait a long time for an Economy passenger to come out. I asked the attendant if this was allowed and she admitted it wasn't apologized (with attitude and obvious resentment at being challenged) and said she had been "busy". What happened next was appalling. After a few minutes she came to my seat and loudly asked me if I would mind if another economy passenger could use the washroom as he was on crutches. Rouge customers should be made aware that if you book Business Class at considerable extra expense you are expected to carry economy passengers and their needs. Unbelievable. She continued to allow more economy passengers to continue to use the washroom for the duration of the flight.

Extremely uncomfortable flight! The cabin was very cramped with no leg room. I am only 5'11" and my knees were jammed in to the back of the seat in front of me. When rows are that tight you shouldn't have the ability to recline - yet Rouge seats still have that functionality. They also charge for checked baggage ($25) which causes everyone to try and carry on creating an even more cramped cabin. Rude service no snacks. Cost was the same as a West Jet flight with the additional cost of baggage. Sorry Rouge you can't charge full price but then call yourself a discount airline so you can provide terrible service. The cabin couldn't be more cramped. Seats were so tight with zero leg room. Barely one person can walk down the aisle. Overhead bins full to explosion since they charge for baggage and with so little leg room people avoid putting things under the seat in front of them. Price for Rouge is same as regular AC flight. A total disaster!

My wife and I took Rouge from Montreal to Rome 3 weeks ago. I was very apprehensive given the stories of extra onboard expenses small seat and questionable service. We were both pleasantly surprised. The seats were great (we had a bulk head seat) and the service was excellent. The staff onboard were very young and attentive. The food was certainly adequate and surpassed my expectation. The entertainment system was very good and affordable. My only concern not complaint was our seats were located under the A/C vent and in order to keep the rest of the plane comfortable my wife was wrapped in several blankets and her coat on. The young attendant provided her with a free entertainment system to help compensate. This was unexpected and appreciated. I would fly Rouge again with no apprehension.

Just returned from Dublin on Air Canada Rouge - not a good trip. Unfortunately the flight was delayed in Toronto by 3 hours. No communication from ground staff in departure lounge that could be heard. Boarding was confusing. Sat on tarmac another hour plus I am elderly and needed to use the toilet that was not allowed. Flight attendants were not warm and friendly we did not feel welcome. The meal was ok but my pop was warm as they did not offer ice. There was supposed to be a snack meal near the end of the flight but nothing was offered. Could not have coffee due to turbulence which for the whole trip was minimal. Kept seat belt sign on for most of flight making it difficult to use the toilet in fact my husband was told he could not. We have been flying many years and Air Canada is not our carrier of choice due to attitude of staff. We will not be flying Air Canada again unless we have no other choice.

I recently flew ATH-YYZ on Rouge. It was much better than I expected - but I think that was probably mostly because I was in Premium Economy. The regular seating section really looked cramped and passengers there did not look happy. The good: great flight crew. Yes they are young and yes they wear funny outfits (the hats are ridiculous!). But they were all really friendly helpful and attentive and I saw no evidence of lack of knowledge. The seat was very comfortable - not business class but definitely much roomier than even 'normal' economy. On time take off and landing frequent drink service and decent food (for an airline). The bad: the Premium seats seem to be anchored by some mechanism that completely blocks the under-seat space. That meant there was no room for my shoulder bag - which I have successfully placed under seats in much smaller aircraft. As others have noted the iPad connection is not always reliable and I had to restart it a couple of times.

We came back on a Rouge flight yesterday from Venice to Toronto. We paid $2000 for our flight the outbound was AC to Munich-Sarajevo-Venice. All fine though hardly "world class". We had no idea we were booked on a Rouge flight home or what that meant. None of the pre-booked seats were available or honoured. We were put together my husband and I in row 48 but many people were separated. Then we learned there are no screens I don't carry a tablet so was told I could rent one for 10 Euros on a $2000 ticket! Lunch - no wine no drinks unless you paid $6.50. Lunch was nothing fresh no salad all starch no fruit no vegetables and dessert was a cookie. Then 2 hours later the snack - a cookie and 2 hours before landing a wrap. This was a 9.5 hour flight. Two hours before the flight arrived the bathroom had no toilet paper and was unclean. The poor lovely staff were dressed in ugly colours with fedoras looking like they stepped out of South American villages. Shame on Air Canada.

I flew from Dublin to Vancouver with Air Canada on 12 August 2014. The first leg of the journey was with Air Canada Rouge to Toronto. The flight was delayed by 11 hours due to pilot problems. When we finally boarded we were greeted by very young and in all likelihood very inexperienced staff. The plane was old and very cramped. When we finally landed in Toronto I then had a 6 hour wait to get my connecting flight to Vancouver. I thought that this was all just an unfortunate problem in the delay but lo and behold my daughter took the same Air Canada Rouge flight from Dublin three weeks later and was delayed taking off by 4 hours and missed her connecting flight. Less than one week after her flight I happened to be flying in from London Heathrow at 3pm and guess what the air Canada Rouge flight which was supposed to have taken off at 12.10 was still sitting in Dublin airport. I will never fly with Rouge again and I think Air Canada need to look at this whole off shoot airline. It is a complete disaster and I would suggest that the company review it before passengers vote with their feet and move completely to other carriers.

I wanted to believe that the reviews I read before my Rouge experience were exaggerated by picky pampered flyers. Sadly the reviews were accurate Air Canda Rouge is no bargain. I just flew 8 hours from Montreal to Rome on AC 1920 Sept 20 2014. 8 hours of uncomfortable seats that kept buckling inward so I felt my neighbors every move in their seat. When I asked for water it took them 40 minutes to bring me a cup with attitude since I used my attendant call button. On an 8 hour flight I only received two beverage services that were water and coffee. Lack of water is unhealthy on a flight this long. I actually paid 81 usd to upgrade my seat to a window seat. Worst decision - very cramped seat. Do yourself a favor switch to regular Air Canada. I have never written a poor review for an airline. Sadly they deserved this review. Oh and the inflight app stopped working every 10 minutes and the wifi only services the app. Sad service.

We thought we were flying from Toronto to Dublin on a normal Air Canada flight and had not heard of Rouge until we arrived at the airport. We were there 4 hours before the flight checked in at the self service kiosk and were not allocated seats we were told this would be done at the gate. The gate did not open until about 30mins before departure we asked about seat allocation and were told by a rather officious member of staff to sit and wait until we were called so the flight is boarding and very late in the day we are called to be given our seats. There is some difficulty in finding 2 together for my wife and I but finally it happens we walk the short distance to the plane to find our seats already occupied by 2 members of a family group. After a lot of faffing around the cabin crew finally split the family up by giving 2 of them an upgrade to the comfortable seats upfront while we are left in he hard cramped nasty ones in the main cabin. Only then do we discover this stupid nonsense with the lack of inflight entertainment unless you have an ipad with you and have downloaded their app which of course we had not been aware of. Altogether an unpleasant flight experience doubly disappointing given Air Canada's supposed good reputation. I would not fly with them again.

What a mistake they have made with this change. Definitely a disappointing experience older aircraft no price break limited choice on non stop routes and poor entertainment options. We would have expected more from the Air Canada brand. Hopefully they will rethink this experiment and return to the standards we have come to expect from Air Canada.