Air Canada rouge

I am only 5'8" and my knees touched the seat in front. Anyone 5'10" or over will not be able to fit in these seats without angling their legs. Staff young and friendly but inexperienced and their cavalier attitudes did not sit well after being cramped for a few hours. I purchased AC flights but was "Rouged" with no compensation. Air Canada was really improving the last few years and has taken a huge turn for the worse.

I booked a ticket from Calgary to Anchorage with a stopover in Vancouver and like many other commentators on here got my flight switched from Air Canada to Rouge to Anchorage (YVR-ANC). Fortunately I was sitting in the "bulkhead row" of economy otherwise my knees would have been going into the seat in front me. On both the flight there and back (3 hours) the flight attendants came through once to serve drinks and offer food. I found their cheery attitude even more annoying given that the service they gave was subpar. When I checked in they had an offer to "upgrade" to premium rouge on this flight for $300 (which I did not opt to do). You get more leg room and 2 free checked bags but that's about it since the seats are as narrow as economy. Getting free cheap booze and an okay meal is not worth that kind of money.

As someone who is over 6 feet and 220 pounds the only word I can use to describe Air Canada Rouge seating is inhumane. I can live with wireless movies no meals and pay for baggage but I do need a seat I can sit in without skinning my knees. I can honestly say Rouge seating is the worst I have had to endure.

Great vacation except we were put on Air Canada Rouge flights by Air Canada (Toronto-cancun and back)- even though our original booking was on Air Canada. We were not given a choice or told of the change or what the change would mean (and it did not equate to any kind of discount). I have never been so cramped on a plane - I'm only 5'5" and my knees touched the back of the next chair when it was reclined - I couldn't lift my purse from under the seat in front (and bags bigger then a purse will not fit under the seat). My husband is 5'10 and couldn't fit his legs in front of him so had to encroach on my space. The person to my left was over 6' and also encroached on my space - claustrophobic. The first thing the flight attendant said to me as I reached my seat was "do you like the legroom" and laughed. One of the bathrooms was out of order for the flight. There are no movies unless you purchase a tablet for $10. We didn't try any of the purchased food so can't comment about it. Added to all this - originally we booked a 2 hour layover back from Mexico in Toronto to have time make it through customs and having to go through security again before connecting flights (sadly happens at TO airport)- our "itinerary" change to a rouge flight lowered this to not much more than an hour. Flight crew very friendly and young and inexperienced. This has put a very bad taste in our mouth re: Air Canada who we have flown dozens of times with in the past. We mentioned it on our air Canada trip home and it seems that others feel the same.

I've been Rouged! Low cost really? I paid for an AC flight and got Rouged. I didn't receive any refund as it was the the same price as an AC flight. Business class is a joke. Don't waste your money as the only difference is you get 2 checked bags and a meal. Seats are 3x3 with no one in the middle. Why put the 3rd seat in? Entertainment is worse than before. I have 2 more flights that have been Rouged and then never again.

I just flew Rouge for the first and likely the last time YUL- CAN. The first thing you notice are the seats. I am 6'0" tall and found the seats to be very cramped uncomfortable and claustrophobic. If the person in front of you chooses to recline your eye-to-seatback distance becomes very small. This situation may be barely tolerable for flights under 2 hrs but for the 4.5 hrs to CAN it was tantamount to cruel and unusual punishment. The next thing you notice is that there is no traditional entertainment system. It is WiFi only and currently appears limited to iPad and some Windows devices. I have an Android tablet and therefore was not able to access their movie selection. What is surprising here is that an entertainment system that is designed around a bring-your-own-device concept provides no AC or USB access to power/charge your device. You also notice the "fun" attitude of the crew seems forced and disingenuous.

I travelled on AC/Rouge inaugural flight 02 May Dublin/Toronto in economy class. Much to my surprise this was on a new B767 My first class seat got transferred to Air Canada Rouge version of first class from Los Angeles to Vancouver BC which is a joke. This was done without my permission and without refunding any difference. They have 3 economy seats in the first class cabin on either side of the aisle and just do not sell the middle seat. The seats are narrow and uncomfortable. I feel like they are cheating first class passengers by selling economy seats in "first class". They provided a meal but that hardly covers the $500 plus cost difference from an economy seat.

Last week I flew Air Canada Rouge for the first time not realizing the difference from Air Canada when I made the booking. The leg room is absolutely ridiculous. I took a picture while seated. My hand reached from my seat to the one in front of me and I don't have big hands. Service was lackadaisical. I asked for coffee but was told it couldn't be served as the seat belt sign was on which is understandable. On "real" Air Canada flights this has happened to me and the flight attendant has brought coffee once the light goes off but not on Rouge. Rouge is not recommended unless the price is really great.

LAS-YYC. I never brought my iPad and it would not have mattered due to the fact that the system didn't function. I was travelling on my own on this trip but had I had my children it would have been even worse. We travel quite frequently but only have 1 iPad so I guess we will have to rent them now for the rest of the family. I also see we can't use them for the first 20 mins or the last 20 mins either. Why bother to watch a movie on a 2-3 hr flight as you would never get to see it all. No more place to charge devices either. Air Canada had a pretty good thing going and now it has taken a turn for the worse again. Whom ever thought up Rouge was obviously not the sharpest knife in the drawer. These types of major changes should have been piloted properly and reviews taken seriously. Very disappointed!

Awful customer service. The flight attendants care more about talking to each other than taking care of customers. Don't expect much water service -- expect to be dehydrated. There is a war at the gate over luggage due to the cramped seating - expect a lot of airline staff to be yelling at you. Seating is cramped awful uncomfortable. Avoid this airline.