Air Canada rouge

I needed to fly to Orlando for a conference May 16 2014 and booked on Air Canada Rouge because it was the only option on the day/time I needed to fly. I was not aware that Rouge was the new "vacation line" the term the flight crew used when I expressed astonishment at the lack of personal entertainment systems. As a business traveler I expect better options and was unhappy with the (lack of) comfort in the cramped seats the lack of power at the seats the slow food/beverage service due to the first 70 minutes of service dedicated to renting the i-Pads for movie/Wi-Fi. The crew were very attention and pleasant which was a nice surprise from the usual variable AC crew. Regretfully crew alone will not get me back on a Rouge flight unless there are absolutely no other options.

Calgary to LAX: 45 min delayed departure due to some issue with a seat belt poor flight attendant service (last 10 rows did not appear to get served beverages due to poor coordination between attendants) little leg room. To top it all off this flight was originally booked with Air Canada (with advance seat selection included). Our flights were switched by AC to Rouge and they would not honour our original seat reservations. As we were traveling with a disabled adult and wanted to sit together we had to pay AC another $208 (4 seats - 2 flights) to get confirmed seats. On the return flight (LAX to Calgary) our Rouge flight (along with another Rouge flight) was cancelled due to "engine problems". Imagine that two flights within hours of each other both with engine problems! AC did give us breakfast vouchers but also promised lunch vouchers once we were through security. Unfortunately after that point no body at AC knew anything about lunch vouchers. The only good thing about this whole sorry episode was the replacement plane was not a "Rouge" plane. It had decent leg room and in flight entertainment. AC also mysteriously credited back $104 to my mastercard. Could it be they felt guilty about charging me for seat selection on the return flight (seats that I had when I originally booked this trip)?

I booked 2 tickets from Montreal to Las Vegas in business class and paid more than $ 5000. I was seated in the first row and have never had so little leg room in any airline including economy class. I moved to a back seat during the flight and I had more room than where I was seated. No place to put my jacket no place to .ut my carry on as first four bins were full with Air Canada equipment. No entertainment screen. They give you an Ipad so you can watch 15 year old movies. No place under my seat to store my computer. The flght attendant took it away during takeoff and landing and I had to ask to get it back after take off. The tray in the first row is very small and no place to put a glass. A passenger to my right spilled his coffee twice. Very inexperienced staff. She spilled water on me and no excuses. He would serve men before women. My travelling companion received a wet towel but not me or at least 5 other travelers in business class. The toilets at the front were available to everyone on the plane. I asked to hang my jacket and they told me that they do not have any room and to put in on the middle seat. When you book a seat in business class you expect quality and comfort. The way I see it I ended up paying $ 3000 for our two meals.

For a transatlantic flight it was not up to par. Many have complained about the seats. That isn't my biggest complaint. It is the overhead compartments - they are undersized. You cannot fit 2 standard carry-on sized bags inside them. I had to place mine about 8 rows back. The lack of decent entertainment/info system is wanting. Unless you have a mobile device and previously uploaded the player app you will need to rent an ipad. I was pleasantly surprised that despite the notice saying that there is no power supply for devices I did find there was one. The notice recommended having your ipad/mobile fully charged prior to boarding but even so I don't know of any device that can last 6+ hours. I know Air Canada is often criticized for poor service and Rouge is not helping their reputation.

Montreal to Las Vegas. Many passengers I saw had tags on bags showing they were Elite status or higher. This was my first experience with Rouge and I will do everything I can to make sure it's my last. The comments noted by so many; cramped seating non existent inflight entertainment etc don't need to be repeated again. The level of frustration shown by most passengers who flew on Rouge shows such a blatant disregard for passenger comfort that it makes one ashamed to call this our Legacy airline.

Montreal to Athens and returned Athens to Toronto. The airfare was the same as my Air Canada flight to Athens the year previous so there was definitely no savings. Instead for the same price I was herded into a Boeing 767 that should have retired from service 10 years ago. Dingy is all I have to say. I am horrified that Air Canada is now replacing all of its mainline flights between Vancouver and Los Angeles with Rouge.

I got switched to Rouge on a Barbados to Toronto 6 hour flight without warning. The lack of entertainment was not an issue for me as I prefer to read but the seat size (I am quite small) is not acceptable for a long flight. My other complaint is that the Caribbean is not considered International and therefore meals are not served!! Purchased meals are unpalatable! I am a senior who has travelled Air Canada (and TCA before) all her life but will definitely be looking for alternatives.

I was on an Air Canada Rouge flight from Venice to Toronto May 2014. The plane had no TV's and customers are expected to download an air Canada app in advance to their own smart phones i pads etc. They rent ipads for those without their own. The stewardess spent much of of the trip trying to trouble shoot problems with access to the system. Most people gave up and spent 10 hours with nothing to watch. That makes for a very long flight and makes the assumption that everyone is travelling with such a mobile device and wants to watch tv on their phone screen. This is not good customer service for such long flights. Also unless you had accessed the app before your flight it would not run movies or TV shows. Despite over an hour delay taking off in Venice to Toronto no Air Canada rep bother to advise travellers to download it in advance from the Venice airport internet service. Also there are no "new releases" in the movie options. The movies are "classics" and as old as the ruins in Rome. The flight was late back into Toronto and we were given incorrect info from the crew as to the gate for our flight connection in Toronto and we had to complete our journey standby.

I paid for an Air Canada fare from Halifax to Barbados. Toronto-Barbados portion was on Rouge. What a horribly plane. Luckily even with our flight almost full there was no one in the center seat. I am 6ft 1in I had to have my left leg over in the middle seat and my right leg into the aisle to get any measure of comfort and needless to say that was uncomfortable for 5hrs 45 mins. It actually made more sense for me to stand up during the flight. And the lack of individual monitors? Renting iPAds to watch movies? That's a curse in itself. The staff tried to be very helpful but how can they help you get more room when there is none.

When people book Air Canada flights and pay full price they should be told that they will be flying Rouge so that they have the choice to decline. The seats were very uncomfortable there was no TV and the plane really looked decrepid. The flight attendants seemed to just be an extension of the the whole sad situation. I have flown Air Canada since the 50's and was always proud of our Canadian airline. I find it a shame that we do no longer compete with other fine airlines of the world. From now on unless it is an extreme emergency I will never fly Air Canada again.