Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
No Skytrax Rating
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1/10

Air Canada rouge customer review

(United States)

We flew from Toronto to Barcelona (Flt 1914) on 5/29. It was the worst (non-weather related) air travel we've ever had. We spent $180 for extra legroom and the seats turned out to be in a bulkhead something we never choose even when free because it's actually less room if you need to stretch your legs. (The bulkhead location had not been shown online during the purchase.) The plane was so cold we used blankets over our overcoats. Somehow the "ice" water and juice we requested were warmer than the plane. We couldn't get comfortable in the seats and couldn't get the air to work. The dinner was barely edible and when breakfast came we did not even open the saran wrapped bagels that felt more like dog biscuits. The flight attendants did not seem to understand they had a responsibility to attend. Beverages were not offered nearly often enough. We had trash on our trays for hours at a time. Bathrooms were littered and had no toilet paper nor tissues. We'll avoid Air Canada Rouge in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Booked on Air Canada only to find out our flight from Toronto to San Diego was switched to Rouge. Too late to change or do anything about it. The seats are awful sitting in the middle seat is torture if you are a bit claustrophobic. Being short I could not even see the flight attendant doing the safety demonstration and of course no entertainment. I don't know if it is another "benefit" of Rouge but you never hear the pilot and you have no idea where your flight is at (no map no screen no communication). When I asked the flight attendant how long until we get to destination it was "like about 2 or 3 hours but I will check". Never heard back from her (it was an hour). I don't know how the AC spokesperson can keep a straight face when she says passengers are happy with Rouge. I guess if they keep saying it they will eventually believe it. I will never fly Rouge again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada rouge customer review

(Canada)

I recently travelled from Toronto to Athens Greece on Air Canada rouge - it was a most unpleasant experience. I would never do it again if I can avoid it! No leg room - could not cross legs. No entertainment features. Bathrooms very dirty after 10 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada rouge customer review

(Canada)

Booked our trip from the Bahamas to Canada on May 15th from Air Canada. After hearing about Rouge I wondered and checked the reservation. It was Air Canada Rouge where the seats have been taken out replaced with cheaper shorter seats with no inflight entertainment or even a plug and they have added 2 rows. Not wanting to endure that flight with nothing to do I loaded the laptop with stuff to watch. We boarded and found out the man in the window seat had taken my aisle seat. After we fixed that I found out why. He said he had been flying Air Canada for 22 years and had never had that little leg room. After we were in the air I pulled out the laptop case from under my feet and found out I did not have enough room to open it. I slid it into the aisle to open was told not to do that but got the laptop out. I pulled out my tray put the laptop on it opened the laptop to find out there wasn't enough room to open the screen high enough to view it. I am a thin woman so I pulled the tray into my chest and the laptop closer too. That worked and I watched a movie the whole flight. Every time somebody went down the aisle they hit my seat which jabbed the laptop into my chest a bit more. I can no longer fly the real Air Canada to the Bahamas WestJet flies there too and they have normal legroom and inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Phoenix to Toronto business class May 30th 2014. An absolute insult to people like us who paid for business class. How Air Canada is getting away with this boggles the mind. We have already looked into traveling WestJet for our next trip to PHX. AC will be a last choice from now on - enough is enough. The seats are identical to those in cabin area. Only difference is there are two pillows stacked on the centre seat which makes it unusable. Armrests do not lift either. Tight and very uncomfortable seats. Tray could barely support the weight of my Macbook laptop. These are old planes that are retrofitted. Very young crew did not inspire confidence. Tried telling me my seat # was B25 - I explained that was the Gate #. No beverage cart service. No snacks.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada rouge customer review

(Canada)

Have been a long time supporter of AC but after this first experience flying Rouge I will avoid it at all cost unfortunately still have my return ticket. I always appreciated that even in normal economy AC provided reasonable room in seating - today my knees were pressed against seat in front of me and then the person in front of me reclined their seat to allow me to get to know my tray table on a very intimate basis. Lack of services in flight just gave everything a very cheap feeling - except when I looked at the fare I paid I realized not all was "cheap". Time to stop worrying about accumulating points and start looking for a better airline choice. Found it interesting that they switched me from regular AC to Rouge on my Toronto-Phoenix flight the sent email saying we understand people are unhappy and if you contact us you can get your money back in full - no questions! Makes me think I am not the only one and even AC knows deep down they haven't got it right.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I needed to fly to Orlando for a conference May 16 2014 and booked on Air Canada Rouge because it was the only option on the day/time I needed to fly. I was not aware that Rouge was the new "vacation line" the term the flight crew used when I expressed astonishment at the lack of personal entertainment systems. As a business traveler I expect better options and was unhappy with the (lack of) comfort in the cramped seats the lack of power at the seats the slow food/beverage service due to the first 70 minutes of service dedicated to renting the i-Pads for movie/Wi-Fi. The crew were very attention and pleasant which was a nice surprise from the usual variable AC crew. Regretfully crew alone will not get me back on a Rouge flight unless there are absolutely no other options.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

LAS-YYZ: tight seats had an aisle seat and had to keep my legs in the aisle as there was no space in my seat (for a 6 foot guy). I don't know how long Air Canada will be able to get away with this but I will do everything in my power to avoid Rouge. Overpriced cramped and minimal value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

We were jammed in like cattle on flights from Montreal to Orlando return on Air Canada Rouge. Legroom was substandard. You pay substantially less to fly on Sunwing and Ryanair for this type of service so why is Air Canada allowed to sell regular priced tickets for Sunwing and Ryanair type service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Ireland)

Decided to visit Toronto and Vancouver for a month. Wanted to miss London so agent found us a direct flight from Dublin to Toronto as leg one of the trip. Got tickets. Later that day the flight was cancelled. A week later flight re-instated. Two days before leaving flight time delayed two hours. On arrival at airport flight again delayed 1.5 hours. Lots of jollity singing dancing and dignitaries to launch this 'NEW ROUGE' enterprise. We the passengers not involved totally ignored if the truth be known after 'another' hour the flight finally takes off - 4 hours and 20 minutes after the time we booked. As so many others have said the crew were officious and diffident the food was worse than poor no entertainment even though we had bought an 'Android' tablet for the trip so we had 7 hours and 20 minutes of utter boredom. Couldn't read either none of my armrest lights worked.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no