✅ Verified Review
| I was booked on flight BP211 from Maun to Johannesburg, scheduled to depart at 13:50 and arriving at 15:50 on 23 April. At about 13:00 we got a notice that the flight had been delayed to 15:20. No reason was given for the delay. The ground staff assured us that we will be arriving in Johannesburg at about 16:50. Some passengers had connecting flights and were assisted by the ground staff. We were also assured that the plane is on its way and that we will depart for Johannesburg at 15:20. At 15:15 the noticeboard started flashing indicating that we can board, but there was still no plane in sight. Later the flight details disappeared from the noticeboard, but still no plane. Eventually the plane arrived and we started boarding proceedings. We exited the building and upon reaching the plane the cabin crew told us that their plane is going to Gaborone and not Johannesburg. We had to stand around on the tarmac while the crew were running around trying to sort out the mess and calm some very upset passengers down. Eventually we were allowed to get aboard - we were going to be flown to Gaborone and there board another plane to go to Johannesburg. During the flight the captain apologized and told us that the change was because of some technical problems with the other plane. The transition in Gaborone was smooth. We eventually arrived in Johannesburg at 18:36 and I am sure some passengers missed their connecting flights. They were assured that there would be ground staff in Johannesburg to assist them with the transitions. We were all put in the same bus to the terminals and I did not see any assistants when we arrived at the terminals. My biggest issue with Air Botswana is not being truthful with us, their paying customers, in some instances flat-out lying and then dumping us on an unaware operator flight crew, leaving them to attend to upset and frustrated passengers. Very unprofessional.