Air Berlin

FRA-TXL-BKK in C. Very friendly staff. Good Menus. Super service from BKK-Pattaya free Limousine service. Sure we fly again with Air Berlin.

JFK-TXL-VIE Round Trip. The Transatlantic portion of the flight was much worse than the Intra-Europe portion. The planes used for transatlantic are older and very uncomfortable compared to Intra-Europe planes which were new and had more legroom! On the way to Europe our flight departed late and our bags did not make the connection to VIE. Ok so this happens from time to time we'll probably have our bags the next day. Nope airline was not forthcoming with any info at all. I had to call to get any status. Next day found out that 2 of 3 bags had arrived but could not get them to deliver those until 3rd was located. Then we find out my 3rd bag had a lovely time visiting friends in Venice (VCE). After 2 1/2 days and 20 calls later our luggage finally arrived.

Berlin-Miami. What a nightmare. The plane was about 3 hrs 40 mins late with no apology no information. I was in Business class. The crew was the rudest incompetent I have experienced in my 35 yrs of flying. We arrived in Miami priority bags came off last for the last insult!

Faro-PMI-ZRH. Online check-in went very well and was happy being able to skip the queues at the airport as was travelling with hand luggage only. Faro-PMI was flown by an A321 by Niki. Seat pitch tight. FA's are dressed casually so is the service as well. One gets free soft drinks and a sandwich. Inflight Entertainment on this hop was Audio although they can show films as well. Service not bad but not great either. Flight PMI-ZRH was delayed as well due to some passengers arriving late who obviously didn't come from a connecting flight. Their luggage should be simply offloaded. Crew rather distant and seemed unorganised. But not unfriendly. Sandwich and drinks again but Zanzibar meals could be ordered. Value for money. Take you from A to B. Better than low cost but not better than other full service carriers.

Air Berlin from Dortmund to Barcelona via Palma. Plane was late arriving in Dortmund and more delayed leaving for Palma. Our AB connection did not wait in Palma so we were re booked onto another flight. Crew unfriendly and did not care that many passengers missed their flights. Our flights from check-in in Dortmund to Barcelona took 9 hrs 45 mins. Air Berlin used to be very good now they are people carriers who simply do not care.

FRA-PMI-FRA Very friendly crew and spotless cabin. Pre-ordered meals good value for money. Check-In swift and friendly. Much better than competitors on same route.

Helsinki-Berlin-Helsinki. Bought tickets quite early so got these quite good price. Flights were packed since it was Eastern holiday. No check-in queues in Helsinki or Berlin. Flights were on time so nothing to complain. Free sandwich and soft drinks were offered that is big plus.

CPH-DUS one way. A very bad experience. Check in was a mess ticket incredibly expensive for what they offer. Excess baggage 10 euro per kilo. On board you have to pay for everything and very expensive. Plane was old and not very clean. Legroom was a nightmare and seats uncomfortable. And the most important: crew very rude and not smiling.

ZRH-TXL-OSL trip on Air Berlin. Arrived to Zurich on AA. Due to the volcanic ash cloud my morning flight to Berlin got cancelled. No one showed up by the gate to explain what was happening so all passengers had to run back to the check in counter only to be redirected to the Air Berlin service desk. After waiting in line for about 30 minutes was told that I can be re-booked either to a 7pm flight this same day or following morning although they could not assure me that the flight would actually depart. No accommodation food voucher refund of the unused portion of the ticket or getting me on one of SAS flights directly to Oslo or Copenhagen were offered because in words of the airline rep "It's not our fault." I ended up buying a train ticket to a friend in Germany renting a car and driving to Oslo myself.

BER-MUC. Extremely pleased with the airline and above expectation. There was no food but a hard tasteless piece of bread was given to those who wanted to risk it. Seats comfortable and though the flight was packed it felt spacious.