Air Berlin

JFK-DUS. Flight boarded on time. Crew very hospitable and friendly. Served dinner an hour after take off meal tasty by airline standards although portions could have been a bit bigger. We were given a choice of a complementary cognac or ice cream for desert. Free beer and wine. Seats average or slightly below in terms of space and comfort. Breakfast was of a traditional German type - cold cuts and fruit. Flight crew bilingual some even spoke a handful of languages. IFE was the antiquated overhead CRT monitors. All in all a pleasant experience.

BER-MIA nonstop service. Old A330-200 from LTU - seats do not fully recline but not a big issue for me personally. Lots of space. IFE very old small personal screen films shown nonstop not really usable. Supposedly with AB joining One World seats and IFE in both business and economy on longhaul will be replaced step by step. Very friendly service 2 flight attendants for business cabin. Very good food with three meals. Plenty of drinks. Flight on time. Crew provided lots of information during the flight and also about immigration process. Air Berlin really needs new planes and/or refurbish its longhaul planes to compete with other major carriers. If they do AB offers very good value for money.

Las Palmas to Stuttgart Jan 29 2012. Excellent service flight on time good food. Ordered breakfast online and received a nice and fresh sandwich on the side. Served refreshments 3 times during the 4 hour flight. Average pitch showed a movie on the overhead screens.

I have always been extremely satisfied about Air Berlin services within Europe so I booked a flight to Bangkok. Unfortunately and amazingly the cabin quality was worse than in all major airlines which I have used before. Very little leg space poor food no individual entertainment system outbound but very good system inbound. The good thing: Very punctual!

ZRH-TXL-BSL. Booked flights for a great price and paid for second row seat and had hand luggage only. Both time outside the Terminal in minutes. Service was friendly. Free Sandwich and soft drinks. Good value for money and way ahead of low-cost carrier. Internet Check-in fine as well. Overhead screens for short haul.

December 23rd 2011 my teenage son and I travelled from JFK to TXL. Everything was smooth staff were friendly and accommodating. Their service and the quality of food and drinks was outstanding - we couldn't have asked for a better start to our vacation. We experienced the same on our way back on New Year's Eve they even served complementary sparkling wine to ring in the New Year.

Berlin-Dusseldorf and Dusseldorf-Miami and Miami-Denver with American Airlines Jan 6 2012. We had a 5-month-old infant with us in Berlin the crew spoke little English so when we asked for 'deliver at the gate' tags for the baby's stroller they checked in the stroller as regular baggage all the way to Denver. In Miami we had a 6-hour layover and nothing to put the baby in. From Dusseldorf to Miami we didn't get a bassinet for the child as they supposedly were all booked. However when we walked around the plane it turned out that only one was in use. We ended up sitting in the last row by the restrooms where seats could not be reclined. We struggled to accommodate the baby for 10 hrs 40 mins. The crew was unpleasant when I asked for hot water to warm the baby's milk. I would not recommend Air Berlin.

Staff unfriendly and impolite they were eating during our conversation at the front desk. I had a flight from London Stansted to Verona they cancelled it without informing me because I booked trough Edreams. I had been waiting for 5 hours at the airport no information displayed no apology and I had to pay the transport from Stansted to Gatwick. I tried to complain with the customer service via email but no reply at all.

My wife and daughter flew Thailand to UK via Dusseldorf. The flights were ok though connection was missed in Dusseldorf due to late departure. No information given to people waiting at Stansted arrivals. Eventually my wife and daughter were put on a flight to Heathrow. The bags did not arrive with them so we had to spend the night near Heathrow and return in the morning. The bags did not arrive so we travelled home to the Isle of Wight. We incurred extra costs for the overnight stay none of which have been reimbursed after repeatedly contacting customer services. I understand these things happen concerning the original late departure but don't expect any help if things go wrong!

KEF-DUS-FCO. First time with Air Berlin. Everything went smoothly before departure from Keflavik and we arrived on time in Germany. The seats and sandwiches were ok but I didn't care for the inflight entertainment. Flight attendants were friendly. All in all good value for money.