Air Berlin

JFK to Zurich with a stop in Germany. Flights both ways between JFK and Germany were on Airbus A330. Complimentary mints and newspapers offered during boarding. The seats were cloth and had adjustable head rests. Leg room felt above average for Economy. Each seat had a pillow blanket and small amenity kit. Personal seatback TV's were also available at each seat and headphones were offered. TV's were touch screen and had a great selection. Flight Attendants offered a substantial food service 2 meals with entree' and side offerings and multiple beverage services. Flights between Germany and Switzerland were onboard Airbus A319 aircraft. These planes had leather Economy seats but without an adjustable headrest. No seatback TV but there were TV screens hanging over the seats every few rows. A few music channels were also available with the volume controls in the armrest. They offered a light snack and beverage service on these flights. The only/main complaint I have is that on every flight flight attendants were some of the rudest people I have seen!

Berlin - Los Angeles. I loved the non-stop service and the nice flight attendants but the food was sub-par and the "new" business class seats which will be replaced again in November to bring AB on the same level as Etihad were not comfortable. The also "new" VOD with bigger screens did not work for me either. All in all flying Air Berlin business class is still worse than Air New Zealand or Turkish Airlines Premium Economy which is a shame for the rather high business class fare they charge!

Although it said online early am the flight from Mannheim to Florence was going to be delayed three hours on check in at airport the gate agent swore there was no issue and flight was on time. However ten minutes before we were to board they announced the three hour delay. After the three hours flight was cancelled. They could tell us nothing and getting any info in English was difficult. All non German speaking travelers couldn't get rebooked until the next afternoon.

JFK-TXL-BRI Check in at JFK was fast and easy staff on board excellent. My seat was 14A which is in the first row. Found pillow and blanket on my seat but was told I had to stow it up top until after take off. Didn't think I would see them again but 15 min into the flight it was handed back to me without having to ask! Dinner and snacks were served with a smile. TXL to BRI was much of the same. Will absolutely fly again.

We requested a ticket from Venice to Cologne/Bonn on May 21st and we were issued a flight AB8991 to Tegel Berlin with a 40 minutes stopover then flight AB6503 to Cologne/Bonn. Just as well we arrived at Venice airport early as four Air Berlin flights were leaving and only five counters were open. After 45 minutes they opened three more counters which meant we were checked in for our flight 1 hour 10 minutes after lining up. Given baggage receipts and boarding pass's to Cologne/Bonn. Flight was very good in all aspects other than we arrived Tegel at terminal C and were bussed to terminal C which was a delay. We then ran 800 meters to terminal A arriving at gate A6 at 16.45 hours. We were informed that our flight had left early also told we were not on their computer and nor was our baggage on this flight so they were not expecting us. They could not explain why we had onward boarding pass's issued in Venice. We went to their ticket office in terminal A and had superb service to ensure we caught the next flight to Cologne/Bonn. On arrival in Cologne our bags awaited us at the lost luggage area as they had come through on flight AB6503. A pity as in the air it is a good airline but ground staff wise it is way behind.

Ground service and check in process very friendly and no queue. Lounge share with British Airways in Berlin Tegel very quiet. Lots of drinks and snacks. No extra boarding queue for Biz but the boarding process was quick. Took off on time. Very satisfied with the service. Friendly and attentive. Food was delicious from the famous Sansibar Kitchen of Sylt. New Business Class seats. Lie angle seat. Not comfortable to sleep. Nice massage function for relax. IFE good with new high pix display. The film and music selective was big enough. Only 4 biz pax this flight. Touch down on time. Price was fair. Overall would choose AB biz again.

Again a very nice experience flying Air Berlin this time from Düsseldorf to Copenhagen. Easy check-in flight was on time cabin was nice flight attendant was friendly and everything seemed very relaxed. You even get a drink and a little snack for free on such a short flight. Flew them 3x before on similar routes and every time it was a very agreeable way to fly with not a single trace of a problem.

In my past experiences I have found that even with a cancelled or delayed flight the airlines will typically be proactive in notifying passengers on board about other options or the status of their connecting flights. On my international flight which took off 1 hr late I received none of that. Even when going to the ticket counters to re-book my flights (after running to my gate and discovering that I had missed it) no one was on the same page. Some didn't print out new tickets they couldn't tell me where to go to get my luggage on the right track (which by the way I didn't get until almost 3 days later) and last but not least they flew me to a completely different airport in London without telling me of this change. On the way home from Europe same situation. 1 hour delayed flight (due to technical issues) causing nearly missed flight on other end. Wouldn't provide me with cart or tell me the status of my next flight and whether it would hold for us. Landed at final destination no baggage.

Everything ran smoothly. Great price good food and service flawless connection. We flew JFK to Verona Italy. We had a quick stop in Dusseldorf. Would fly again in a heartbeat.

Totally devoid of customer service. Delayed yesterday coming out of Munich by 6 hours. No communication internet was better. No counter staff. The flight was to Majorca and I had an ongoing flight. The Majorca bound young holiday makers found the time to get very drunk in the wait and were therefore removed from the plane by police. They where allowed to board and then removed from the plane without air con. Bags off and more delays. Bag lost in transit no connection. Then to cap it off the return flight was delayed by another 6 hours.