Air Berlin

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 483 reviews
5/10
3 star Skytrax Rating
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2/10

Air Berlin customer review

(Austria)

Flight AB7417 from CUN-DUS on 29th Dec 2012 on A330-200. Called their serviceline to reserve seats for my wife when checking in I was told there were no records. In the end got a 4 seater for me and my wife with the comment that they would not be able to guarantee until boarding would be completed. Since plane was only 70 % full it finally worked out. Lounge access: Although clearly mentioned on their homepage for their Gold Members no voucher for their contract lounge later in the lounge sent away due to I could not provide them with a voucher! Onboard IFE not working properly even reading lights could not be operated. When asking one FA to help she was very annoyed telling me she has other things to do. Finally she helped by resetting the lights. Food was not nice either. No drink rounds during a 9 hour flight with exception of meals. No amenity kits not even a small one for a night flight. No personal welcome or care for their status pax at least not for me whereas they seemed to be very caring about one more status pax 2 rows further front. Out of more than 30 long-haul flights in 2012 this was by far the worst. Never had such an unprofessional unfriendly experience and will avoid for future trips! They might be acceptable for a short hop within Europe but their long-haul product is really bad both for the ground handling as well as on-board.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air Berlin customer review

(Germany)

Düsseldorf to Fort Myers return 3 weeks later. The food was good no complaints. Flight service staff were very good - ground service staff not so. The in-flight entertainment was very good. There was a problem with one monitor. The problem had not been fixed on the return flight - we had the same seats on the same machine! My problem is with the reclining seats. They are very peculiar in that in the full sleep position the body is in a decline the legs and feet are lower than the upper body. A very odd position that I found most uncomfortable. The seats looked a bit worn for newly installed seating. Late night check-in in Düsseldorf left something to be desired. There were 4 counters open and just a handful of passengers checking in. The Business counter was dealing with a rather lengthy problem so we went to one of the economy counters. The woman at this counter practically snarled at us. For these reasons - poor service by the ground staff and the office staff I would hesitate to fly with Air Berlin again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Berlin customer review

(Germany)

TXL-AUH AUH-TXL. Staff were surly and unhelpful. We were travelling with an 18 month old and they gave the bassinet seats we had requested/reconfirmed to two men instead of us. Food was terrible service was non-existent. Plane was old and poky considering length of flight. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Berlin customer review

(United States)

My outbound flight to Rome was delayed by almost 10 hours. Customer Service at JFK comprised a few hapless girls who did not bother to try and book any of the passengers on alternate flights. My return flight from Venice was rescheduled from 1.55 in the afternoon to 8.00 in the morning an incredible inconvenience requiring getting up in the middle of the night to reach the airport 3 hours before an international flight. These matters were made worse by the almost total disregard for the passengers or their schedules. Since my return to New York Air Berlin Customer Service has evaded replies to my letters for more than a month. It is bad enough for an airline to be sloppy. Fortunately most of my travels go smoothly. Inevitably I've occasionally travelled with a poor or weak airline. I will never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Berlin customer review

(Australia)

We flew from JFK to Tegel. The flight was over an hour late taking off and no explanation or apology was given. No dinner provided and a very poor explanation given for this ie there was a potential for clear air turbulence although during the flight we experienced little turbulence. Breakfast was provided but it was cold and of very poor quality. My wife had no audio for her in-flight entertainment and staff were unable to rectify this. All reading lights that were switched on were unable to be switched off so it was very difficult to get any sleep. The seats were uncomfortable and tended to tip you forward. There was no information provided about destination time or weather and the travel map on the in-flight entertainment did not work. Also no one could provide information about our next flight out of Berlin in spite of us having a forward booking e- ticket indicating that there was a service to be operated by Air Berlin. The general demeanour of staff was surly or apathetic. Without a doubt we would never choose to fly Air Berlin again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
na

Air Berlin customer review

(United Kingdom)

Air Berlin carrier for Etihad Abu Dhabi to Phuket December 2012. Crew surly and uninterested food and seats terrible no space. The flight was so bad I checked all my onward travel on arrival in Phuket and was prepared to pay for other flights if Air Berlin were the carriers for any other legs. If you have booked with them or will have a leg of your journey with them be warned and do something about it now.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Berlin customer review

(Switzerland)

FRA-TXL-AUH-HKT-AUH-TXL-FRA. Surprisingly good experience compared to European competitors. FRA-TXL and TXL-FRA flights excellent - complimentary food and wine on a 50 mins domestic flight. TXL-AUH (22.11.12) - enough legroom on A330 personal display and professional friendly and smiling crew. Cabin was in perfect condition. Food was tasty with choice of pasta or beef and drink runs about 4-5 times. Same experience on flight AUH-TXL (07.12.12) with meal and snack on a 6.5 hr flight wide choice of alcoholic and non alcoholic drinks too. Unfortunately moving map was out of order. The captain kept us informed instead. However experience on both flights AUH-HKT (26.11.12) and HKT-AUH (06.12.12) was not really the same as mentioned above. Flight crews looked a bit nervous and tired only 1 drink run. What I dislike at AB is that although they have a very good IFE system it gets boring watching the same movies and listening to same music on each and every flight with them. Especially if you have 4 long hauls in 2 weeks. Either update it monthly or by leg! The second complain is TXL as a transfer airport-it looks appalling and awful in every sense. All in all above average experience. Would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Berlin customer review

(Norway)

Booked XL seats on the flight from Tegel-Miami but the seats was not XL. They were by the door (entrance door and emergency exit) which has a very big bulge on the door with makes the legroom (for your left leg) smaller than an ordinary seat. I asked the steward about this and he was somewhat surprised that the seat was sold as XL. On the way back we ordered XL seat for my son. He got an ordinary seat. On the way back we also booked reserved seating for me and my wife to make sure we did not get bad seats. We got seats by the toilet which were impossible to recline. All together we have paid about 200 euro for nothing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Berlin customer review

(United States)

JFK-TXL-CPH and CPH-DUS-JFK. Inadequate legroom for a 5'9" tall person meant my knees touched the seat in front of me on the overnight to Berlin from JFK. On the way back from Dusseldorf a 6'1" guy sitting next to me couldn't fit in his seat without sitting bowlegged and the elderly woman in front of him couldn't recline. Aside from the DUS-JFK meals which included various unidentifiable items and cold chicken nuggets other amenities were fine but I will never fly them long haul again. On a positive note domestic European transfers had more legroom than the transatlantic flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Berlin customer review

(Germany)

TXL-JFK and JFK-DUS-TXL. All in all better experience than I thought. A330 long haul product quite good. Boarding very strict and by rows. Standard Y seats comfort is good and legroom is okay (if you are 5'10"). XL seats (exit row) on return trip very spacious for a little up-sell. Pleasant surprise: IFE - lots of choices and large screens for Y class. Amenity kit offered on overnight return flight. Food outbound was quite a good surprise as well. Return was so so but still portions are generous. Drinks runs are not so frequent but you can go to the galleys. Cabin attendants are a mixed box but in general friendly. Domestic product: 737-700 looked a bit tatty and old quite cramped.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes