Air Berlin

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 483 reviews
5/10
3 star Skytrax Rating
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10/10

Air Berlin customer review

(Hungary)

TXL-MIA-TXL Economy Class January 2013. Outbound flight on time however the waiting area was short of seats (old Tegel airport). After takeoff a snack was offered with soft drinks and one hour later they started to serve breakfast. Portion was ok taste ok offered drinks twice during breakfast plus coffee tea after. Mid- time offered a snack with drinks and a bottle of water. Staff were helpful and smiley. The dinner shortly before landing was good (pasta or chicken). Even served hot towels just before landing. The cabin seemed to be freshly refurbished new touch screen monitors with many movies music and games for kids. The seats were small as always on any economy transatlantic flight. Not bigger not smaller. On the inbound flight we had the same experience. I'm happy we chose Air Berlin and the price was very reasonable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air Berlin customer review

(Hungary)

Jan 9 2013 Budapest to Bangkok on Air Berlin / Etihad. Budapest staff were helpful and the flight to Berlin went well. Air Berlin flights from Berlin to Abu Dhabi and from Abu Dhabi to Berlin on Jan 31st were horrifying. Each way it was a 6.5 hr flight in cramped seats with bad food and rude service. The stewardesses were virtually snarling. The food was almost inedible The seats were unusually small. The worst flying experience we've had. The Etihad part of the flights was excellent with great food pleasant service and comfortable seating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air Berlin customer review

(Germany)

TXL-MIA-TXL A330-200. Very mixed box this time. After a good experience on an Air Berlin transatlantic flight lately I was looking forward to my flight to MIA. Outbound: 1 hour delay due to late arrival. Crew very reluctant and surly Purser seemed unprofessional. Meals explicitly smaller than on last transatlantic trip and not sufficient for a 10.5 hr flight. No snacks in galley some cookies handed out but only once - if you slept at this particular moment you missed your chance. Inbound: Food portions seemed larger though taste was dull. Crew very friendly. Friends of the crew (or maybe colleagues) were moved up front to C or were given nuts and chocolate bars - again: no snacks for normal Y passengers. At the beginning of the flight we experienced heavy turbulence but captain talked passengers through it. All in all both trips felt more like a vacation trip to Ibiza or the Turkish Riviera rather than a transatlantic flight of a want-to-be full service Oneworld airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air Berlin customer review

(United Kingdom)

Flew Abu Dhabi to Phuket. As it was almost impossible for me to fit me knees into the seating area they fell into the aisle when I finally dozed off slightly. I was abruptly awoken by a male flight attendant who knocked me with a trolley. I awaited an apology but instead was yelled at for having my knees in the aisle. The other flight attendants did their utmost to make us feel as uncomfortable and unwelcome as they possibly could. It was as if they were going out of their way to be rude and unfriendly. Our return flight (mid October 2012) which we were dreading was delayed by over 2 hours. No staff available in Phuket to advise what would happen with our connecting flight from Abu Dhabi to London. When we finally boarded we were again met be extremely rude and unfriendly cabin crew. Flying Ryanair would be considered an upgrade from this. AirBerlin are definitely the worst airline we have had the displeasure of flying with and it is unacceptable that they are part of the OneWorld alliance. If you like flying low cost airlines with appalling service then you will love AirBerlin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Berlin customer review

(Israel)

Been flying with them at least 8 times a year. Overall the planes are pretty good and the staff are usually friendly. The food is not as good as other airlines and they have been cutting down on the food: The Berlin - Tel Aviv flight would usually have a warm meal now you just get a sandwich. If that saves money fine for me because better meals can be ordered at extra cost.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Air Berlin customer review

(United Kingdom)

Business trip from Stansted to Dusseldorf. Outward trip went fine. On return checking in at Dusseldorf was told flight was cancelled. No explanation given. Re-booked on BA flight that evening but this landed in Heathrow and my car was left at Stansted. Air Berlin failed to transport me to Stansted.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Air Berlin customer review

(Germany)

DUS-GWT on Dash8Q400. Fight was good on time and staff were friendly. The croissant was cold and not very tasty but I don't need a snack on a 50 mins ride. GWT-DUS on 737-700: old plane bad seats (seat in front of me was broken) although staff were friendly and flight was ahead of schedule. Enough for a domestic flight about 55 min.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Air Berlin customer review

(United Kingdom)

We flew from Abu Dhabi to Phuket on 11 December and returned to Abu Dhabi from Phuket with Air Berlin on 27 December. Flight out delayed by a few hours and all the crew had to say was that it wasn't their fault. Eventually there was an announcement that we were going to be given a glass of water! On the fight back one of the cabin crew plonked a meal in front of my husband who asked if there was a choice. The flight attendant told him there was only chicken left. No drinks service before our meal and the food wasn't up to much. Not all the crew were surly but most made you feel that you were a nuisance - even though we didn't ask for anything! Very poor service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Berlin customer review

(Bahrain)

Flew code share (I thought I was flying Etihad) from Abu Dhabi to Phuket. All in all quite poor flying in business class poor food and seat no lie flat very uncomfortable bad choice of movies. On the return leg they did not have enough food so I did not eat a main dish cabin crew apologised but did not offer any options. On the whole I found the crew to be quite rude and unhelpful. I will not use Air Berlin again and would not recommend them.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Berlin customer review

(Switzerland)

Three flights in the last 2 weeks between ZRH and BER. All flights arrived 5 to 15 minutes ahead of schedule. Seating very comfy for these flights free snack and soft drinks served. However: The biggest plus are the Flight attendants who all were extremely friendly with a lot of smiles.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes