Air Berlin

MUC-TLV and return several times. Planes always clean staff friendly food ok. Sometimes they do weigh your luggage but 1-2kg overweight were ok. Arrival in TLV in the late night/early morning definitively recommended as passport control is considerably faster.

Los Angeles (LAX) to Nuremberg (connecting in New York's JFK return portion was from Munich (MUC) to LAX via Dusseldorf). My wife and I paid for our seats to guarantee being together on both legs. It made no difference or sense in the end since the seats had no leg room. We were uncomfortable the entire time. Upon arrival in Dusseldorf (DUS) we found out that our connecting flight was cancelled with no other options available. Furthermore our luggage would not arrive at our destination until the next day! No explanations or no apologies were offered. Customer service was dreadful in Dusseldorf - rude and slow. I do not fly for the food or the entertainment. My hope is to travel safely and while on board to not be squeezed.

This was the most unpleasant trip we have taken. I had paid extra money for the extra leg room. We had got the seats right by the flight attendants station and by the bathroom. The service cart was constantly sticking out which made it difficult for people to pass to the bathroom and squeezing between my boyfriends legs and the service cart. The monitor with the flight information was wrong. The food was terrible. And the worst were the seats. You feel like you are sitting on the metal bar going across your lower back. On the way from Berlin to Miami they kept everybody boarding the plane in a small locked area separated from the shops and cafes without enough seating for everybody. To top off the trip when landing the flight attendant demanded to take away the pillow that my boyfriend was sitting on because it had to be put away for landing. At that same time the pillow and blanket were laying down on the seat behind me and they did not create any danger but the little pillow my boyfriend was sitting on was taken away from him. Ridiculous.

June 16 2013 Venice to Dusseldorf to JFK. Very unorganized in Venice. First told to wait in line 54/55 then it was moved to 5657. There was not enough staff to check us in and people in line were rude and pushy. When we finally boarded we were taken to a bus that they crammed the entire plane into. A mad rush to board. The crew opened both doors which made no sense so again another round of people pushing and ending up on the wrong end of the plane. After everyone was settled we were told that the plane had to be mechanically signed off so had to wait 30 minutes or so. The flight from Dusseldorf to JFK had to be held for us. Impressed with Air Berlin on our outbound flight June 5 from JFK to Dusseldorf to Barcelona but this return flight home left much to be desired.

Miami-Berlin. Took flight on a one way basis as return dates were subject to change. I am a top tier AA flier and the addition to Air Berlin gives some good connection options. Aircraft was a new Airbus with standard seat pitch and seat comfort in economy was uncomfortable. The IFE is good with each seat having independent controls and a reasonable selection of movies etc. Unfortunately the selection is via a touch screen buried in your seat back and the Neanderthal behind me felt that instead of lightly touching the screen they had to indent their finger into the screen - constant tap tap into my seat that precluded any chance of sleep. Food average drinks average FA's average. Despite being top tier no way to select seat on line - had to call in advance and their website is poor.

Paris (Orly) - Berlin (Tegel) short haul flight and very pleased with this airline. Plane was a fairly new 737-700 comfortable clean nice lighting and professional attendants. On time departure well maybe 5 minutes late but arrived in Berlin ahead of schedule. Nice snacks and beverages at no cost. All in all I do recommend this airline from my experience.

BUD-TXL-AUH on 14 May 2013 (and AUH-BKK with Etihad). Everything was OK. So smooth. But beware - on TXL there is no toilet in waiting room behind the passport control. Onboard I met the funniest staff I have ever travelled with. The food was good and tasty. The seat comfort was better average. The IFE was good (better than on Etihad). The price for the ticket was excellent.

Flight from Barcelona to Munich. Flight was an hour late. Entering the plane was like entering a discotheque loud music plus screens with advertisement everywhere not comfortable at all. It was cold in the cabin throughout the whole flight. And somehow I did not get any food in the plane although it should have been provided. Would never use this company again.

JFK to Dusseldorf to Nice - round-trip. Flight was punctual cabin very clean. Food service and beverage was executed very well. Attendants were courteous and helpful. Flight was smooth as well as landing and take off. Baggage transferred and unloaded quite quickly. We were impressed. We have been crossing the Atlantic for over twenty years. I recommend Air Berlin. We would give the poor rating to seat comfort in Economy Class to any airline in today's world.

Instead of a non-stop flight to Palma de Mallorca of 1hr 45mins the airline changed the flight routing. We first had to fly north to Dortmund Germany. Total travel time was 4 hours! Plane was totally full. The seat numbers were not correct the staff did not care. No drinks served during this 1 hour flight. Cabin crew disappeared after take off. Arrived at Dortmund told to remain in the aircraft but after a while we all had to leave with our hand luggage to wait at the gate for re-boarding 15mins later. Seating number problem still not solved. Families who were promised to be seated together complained to staff flight attendants were rude and arrogant. After take off finally drinks were served in tiny cups and a dry mini sandwich served. At Palma airport the plane was not docked to the terminal although most gates were empty. We had to leave the plane by stairs take a bus and walk all the way to the arrivals hall.