Air Astana

Flying from Almaty to KL KC935 was very good we had an excellent inflight meal and the staff on the plane were helpful and friendly. The seats were comfortable and the leg room was good. I was able to check in online and then at the airport changed my seat to the emergency exit seats due to the extra leg room with no problems at all. Kuala Lumpur is fantastic and as we head towards George Town we are looking forward to exploring more of Malaysia and of course the return flight with Air Astana.

Flight KC907 March 21st and back on KC908 March 26th. I flew with my family from Almaty to Delhi and back and we were all very happy with the flights. The crew was nice and attentive departures were on time and we really enjoyed the time onboard.

KC 110 and KC 949 31st January. KC 950 18th February. Air Astana is a very good airline. Staff are friendly and helpful. Because of the demonstrations in Bangkok we had to rebook our flights. Air Astana offered us a free upgrade to Ho Chi Minh City though the ticket was more expensive.

I was lucky enough to be on one of Air Astana's new Boeing 767s returning from Bangkok to Almaty on the 12th January 2014. My business class seat was worth paying the extra over economy with the full lay flat seat and lots of room to spread out with a wide side table. Over the time I've been flying Air Astana I have seen them polishing their cabin service and the professionalism and presentation of the staff is of a high standard. Beverage service was very good although the food let the otherwise excellent travel experience down a little the meal was below par for business class. This was in contrast to the trip down to Bangkok and all previous international flights with Air Astana where the food has been very good.

Not a bad flight but the use of an ageing 757 with seats that looked like they belonged in the 1970s were a disappointment given the trumpeting of their "new" business class on their website - I think this is more than disingenuous but Air Astana are hardly alone in this. Staff were friendly and helpful. Lack of business lounge in ALA a major minus. Food average. All in all fair service as it should be noted that this is half the price of BA.

My family of 2 adults and 2 children flew from Astana to Abu Dhabi (non-stop) and back via Almaty. Although it was a New year vacation period with heavy passenger load all services - starting with tickets sales to luggage delivery were efficient and precise. On our way back we flew a brand new Boeing-767 and it was the best plane I have taken so far. We had to stay in Almaty for a night because of the weather conditions and "Air Astana" provided us with great rooms in a downtown hotel and round trip transfer. Staff were polite professional and competitive.

PEK-ALA-TSE-SVO. Red-eye flight from Beijing to Almaty on B757-200. The aircraft is old but well-attended. Seats are ok. Cabin crew speak good English. Catering was served in the middle of the flight. Passengers who were sleeping were not offered their meals and amenity kits. Arrived early. Almaty-Astana-Moscow on A320. Food is tasty. Good choice of drinks including alcohol. Entertainment is outdated - just magazines music and a movie. Both flights on time. Smooth landings. We checked our baggage straight from Beijing to Moscow. It was a bit risky with 2 stop-overs but the airline staff assisted us in Kazakhstan and checked if the bags followed us. They were very helpful and the ground crew were efficient because our baggage arrived safely at SVO. I would recommend Air Astana if the prices are adequate.

I travelled with my family on the ALA-BKK flight on Dec 15 2013 and back on the BKK-ALA flight on Jan 4 2014 and both flights were on their brand new 767. The seat comfort was the best I have ever experienced in Economy and the leg room was significantly more spacious than in other economy cabins. Both flights were on time and despite very full flights the service was very efficient and pleasant.

EDITORIAL MESSAGE Due to concerns about authenticity of the review submitted and/or the user's name being that of the airline customer as stated on their submit form this comment has been deleted.

Tried to fly Dushanbe to Almaty to Bishkek. Almaty to Bishkek flight cancelled at last minute - no idea why (heard several explanations ranging from technical issues to lack of passengers). No notification from Astana staff until three hours later. I didn't have visa for Kazakhstan so forced to stay in airport transit lounge overnight. Next day tried to get visa at airport so I could drive to Bishkek. Air Astana people completely unhelpful - said it was impossible. Said I could either stay in airport another night until the next flight or fly to Bishkek via Moscow. Persisted and argued. Finally managed to talk to consulate at airport and received visa and took car to Bishkek. Air Astana refused to refund ticket or pay for visa.