Air Astana

Astana-Istanbul-Astana on March 16-18 2015. It was one of my best flight experiences starting from check-in inflight meal offering and friendly approach of flight attendants. It was worth every cent I paid.

I recently flew return from BKK to ALA. It was the first time I've flown Air Astana and I have to say that I was delighted with the attentive anticipatory levels of service I received. The plane itself looked brand new the business class cabin was spotless and a true delight to sit in. While the inflight entertainment was not as extensive as higher profile airlines this wasn't an issue for me. The dining experience was excellent quality varied food presented fantastically. The service and the environment along with the punctuality made this an excellent first experience of an airline that is clearly having an effect in the region.

12/2/15 KS942/952 London - Almaty. 21/2/15 KS601/941 Almaty - London. You really get the feeling with Air Astana that the company is genuinely striving for improvement all the time. Staff are extremely courteous and helpful planes are really clean flights generally arrive on time. The new economy sleeper is a winning option for people who dread the loss of a nights sleep but cannot bring themselves to fork out the full business class fare. I travelled with my four children and we all thought economy sleeper was brilliant. At least a chance of sleep much more space quieter cabin and better food that in economy.

Flight KC929 20 February. Was an overnight flight. Flight left on time and cabin crew were extremely thoughtful. Placed blanket over me while sleeping and when woke even though food service had finished and on way to landing - they found an apple to give me. Was a great experience and very impressed by cabin crew attitude.

Flight KC930 24 February. Return trip from Hong Kong in mid February. Plane was very delayed but informed. Could in my view been done earlier but was nice to be told a couple of hours in advance. Trip itself was pleasant. Good inflight entertainment and again the inflight crew did an excellent job and were responsive to needs. Food could be improved as compared to other airlines traveled but do note it is economy class.

I found this routing from HK-Almaty very convenient and have done it a couple of times now. Direct flight airport close to city and city close to ski fields. Great value for money. Well maintained aircraft good attention to service - what more do you need.

ALA-TSE. B757-200 not new AC but fully refurbished to perfection. Clean and inviting. Crew very well groomed wonderful IFE tasty hot snack on this 80 min flight. Temp however was very high in the cabin and my req to lower it a bit were not fulfilled. I started to feel ill and asked for ice to cool my head crew showed no empathy or care. I was glad it was a short flight.

IST-TSE-BKK (and back) on A321 and B767 first airplane saws its years the other one is great new and comfortable. The service from the staff was great. Very personalized friendly and they spoke fluent English. There was not IFE on A321 but 2 movies were on drop down screens. Excellent IFE on B767 with HD screens and good variety of movies TV series games. Food was very tasty and plenty of alcoholic drinks beverages coffee/tea. They offer newspapers and amenities kits. Great airline to fly with TSE airport small but new and clean.

I fly regularly on the flight Almaty to Beijing and back. I have to say this is a terrible flight. 4-5 hours at night on an A320. There is little difference between business and economy. The support service for booking and upgrades is simply the worst I have experienced.

In the last year I have flown Air Astana on 14 different legs now (ALA-SGN ALA-BKK-SGN ALA-ICH and ALA-DEL). During the past the service has been getting better and better. Some irritants during flights such as flight attendants bumping in to your elbows (aisle seats) or waking you up for meals have disappeared. Meals have got better. The old 757 interiors are being renovated. Long flights know offer personal entertainment systems for each person in Economy. All the ticket prices have been reasonable though it is hard to build up miles with Air Astana's Nomad Club. That is one complaint I have with Air Astana. With most airlines I would have gotten free upgrades by now. Many of Air Astana's low fares exclude you from accumulating frequent flier miles. I hope this changes in the future. Overall I say Air Astana is a good carrier to choose nowadays.