Air Arabia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 166 reviews
3/10
3 star Skytrax Rating
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1/10

"airline is a complete chaos"

(United Arab Emirates)

Trip Verified | This airline is a complete chaos. Very unprofessional staff. If any problem occurs during check-on or in-flight these guys ain't gonna help you. They provide no help or solutions to a problem or what so ever plus they are very rude. Do no waste your money because they won't cancel, transfer or even refund you the money for your flight if you wish to cancel it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSharjah to Doha
Date FlownOctober 2023
Value For Money 12345
no
10/10

"flight was really comfortable"

(United Arab Emirates)

Trip Verified | Smooth boarding. New airplane and clean. Seat space between rows probably the largest I have experienced in Economy class. Friendly and professional flight attendants. The flight was really comfortable and I’m very happy to fly with this airline. It’s one of my preferred airlines. Excellent value for money.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKochi to Sharjah
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“worst customer service”

(Lebanon)

Not Verified | The worst customer service. Back and forth with customer service and they stopped answering my calls after they said they had my luggage. Lost and wouldn't reimburse me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Lebanon
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"informed your ticket is on hold"

(United Arab Emirates)

Trip Verified | I booked the ticket for my mother on 15.3.2023 from Sharjah to Calicut. The ticket was booked 60 days prior to traveling and direct booking from Air Arabia portal. It was with return ticket and my mother already travelled from Calicut to Sharjah 45 days back. We reached the airport two and half hours before flying and they informed your ticket is on hold. They made us to wait in the area for the entire two and half hours and informed the flight do not have seat. The airline is so rude that they do not even care about a senior lady traveling alone and did not in any manner addressed their mistake. They did not even send any notification.
AircraftAirbus
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSharjah to Calicut
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
no
1/10

"a very bad experience"

(United Arab Emirates)

Trip Verified | I would never recommend this airline. It was a very bad experience. The seat was dirty, with chewing gum and other debris on it, and despite informing the hostess multiple times to either change my seat or clean it, nothing was done about it. This was by far the worst travel experience I have had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSharjah to Beirut
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"very terrible experience"

(Kazakhstan)

Trip Verified | I have had a very terrible experience with my luggage. My luggage was left in Sharjah. When I got to Entebbe airport I was told I would get it the next day and 5 days later nothing yet. It's my first experience using this flight and I'm not sure I will use it again. Unfortunately, I have already booked a return flight with them but after my return flight. Not sure I want to ever use Air Arabia again. I am so disappointed. Then the flight set off almost an hour late from Almaty.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlmaty to Entebbe via Sharjah
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"positive and very well mannered"

(India)

Trip Verified | I was on flight G9291 Sharja to Tbilisi flight on 16/4/2023. I found that cabin staff Alexandra was positive and very well mannered. She was managing everything perfectly and it was a great pleasure to watch her go about her work.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Tbilisi via Sharjah
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Helpful cabin crew"

(Saudi Arabia)

Trip Verified | Helpful cabin crew. Wide distances in seating. Clean aircraft. Good treatment. Only point is waiting area in Cairo airport is bad. Professional pilot. Very bad arrival gate (northern airport) due to long time waiting at passport gate, very bad
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCairo to Jeddah
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"Air India Express is far better"

(United Arab Emirates)

Trip Verified | It is an OK airline, not very good. Timing is punctual. They made a lot of overbooking and asking passengers (including me) whether we can postpone one day. They promised hotel stay with all expenses. I did not accept their offer due to the urgency. Food I booked and got it in fine but quantity is very small. Air India Express is far better I think.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKochi to Abu Dhabi
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I don’t recommend this airline"

(Jordan)

Trip Verified | The worst airline i booked with ever, it is not comfortable and I booked flight from Delhi-Sharjah-Amman. Delay happened in Delhi but i arrived Sharjah 15 min before departure of Amman flight and it is same airline so they should wait for 10 min. Instead, Air Arabia employee took my ticket and change my flight to another flight after 6 hours and gave lunch and Breakfast vouchers which means nothing for me. I don’t recommend this airline to anyone.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Amman via Sharjah
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no