✅ Trip Verified
| Colombo to Kiev via Sharjah. We had planned flight on January 26th 2018, at 4:55am. Air Arabia had an hour delay, so we took off at 5:55am from Colombo to Sharjah. In this time in Sharjah appeared a fog, and we landed at 10:53am in Sharjah and Air Arabia staff members told us that our flight to Kiev took off and we had to stay in Shajrah one day more. We checked our flight to Kiev and we know that this plane took off at 10:38am, so we don’t know why Air Arabia couldn’t stop this flight 15 minutes more. Air Arabia didn’t it, ok, but we had in this same day (26 January) booked flight from Kiev to Poland, we had booked hotel in Poznan and we had booked bus from Poznan to Wroclaw because this is our living place. We told about ours reservations to Air Arabia staff and they said that we must spend one day in Sharjah but next day we will have flight to Kiev and then when we were in Kiev, some person from Air Arabia company will give us airline tickets from Kiev to Poland. Air Arabia staff provided us that we will got a ticket to Poland most certainly. In the same day we checked some flight from Kiev to Poland and we had flight to Wroclaw for 150 PLN for one person, but Air Arabia company provided us that bought airline ticket for us, so we only checked flight options. The next day 27th January when we were waiting at the gate at flight to Kiev after the security control someone form AirArabia looking for us, with whom We went to the Transfer Desk and once again confirmed that we will have a transfer from Kiev to Poland. When we arrived to Kiev, an employee of AirArabia first said he did not know the case, later he told that he knows something, but he cannot help us. If we will know that Air Arabia company fails us in Kiev, or if Air Arabia staff will told us 26th that they can’t buy ticket for us, we will buy cheaper airlines ticket to Wroclaw on 26th January for 150 PLN. In Kiev, we were left without any help, and the employees of AirArabia behaved very rude. We had to buy more expensive airline ticket to Poland.