Aeromexico

✅ Trip Verified | Portland to Mexico City., The AeroMexico website boasts about a great deal of wonderful services, on board WIFI, wonderful food, in flight Entertainment and so on. This flight was not anything like that. They continually failed to deliver these amenities. There was no Wifi on any of the four planes I flew on. The Entertainment was impossible to hear over the noise of the engines. They boast about their "Complimentary Tequila". It was so incredibly bad. Special comment should be made about the "food" served on this airline. It should be noted that there is no alternative food or beverage service available for purchase. The food they served was so bad. On the Portland to Mexico City flight we were awakened at 2am by the cabin staff by the cabin staff serving Breakfast. This consisted of a cold and somewhat stale bun, with a paper thin slice of ham and a paper thin slice of cheese. (No condiments - just the dry bread and the ham and cheese), and a child sized serving of apple sauce) On the return flight from Mexico City to Portland, "Dinner' consisted of a 5 ounce cup of badly wilted "greens" which were garnished with a teaspoon of peas (No dressing just bare greens), a bare bun (No butter or other condiment), and about a Cup and a quarter of Rigatoni Pasta. This was garnished with about a teaspoon of unseasoned tomato sauce). The "dessert" was a small plastic tub of Vanilla Pudding-like product. Mexico is the home of Vanilla. This item contained none of that - it reeked of cheap artificial vanilla. Beverages are served in what appeared to be a 4 ounce portion. This included the Coffee and the water served on board. A six hour flight and four ounces of water per passenger. The Aeromexico hub is the Mexico City Airport. Each time, When we boarded the first leg of our flight, we were not told where to find the second leg of the flight. The airport is incredibly poorly marked - and no AeroMexico employee we talked to within the Mexico City airport could tell us where to go to find the second leg of our flight. On our return flight, the Departures Monitor told us that our flight would be leaving from "Gate K". Which is impossible because all of the actual gates at this airport bear numbers and not letters. It took us two hours to get of the first plane and find the second plane. There was not enough time to buy bottled water or any other alternative food. There are some significant issues with this airline.

✅ Trip Verified | We had a a great experience flying with Aeromexico from London to Mexico City and back. Both flights were on time or arrived earlier and the staff were extremely friendly and professional! The food was also on overall good level we had some chicken curry, chicken with spinach and corn on and Mexican style breakfast on both flights). The tequila open bar was also great and we had some good tequila on both flights. Check in process and boarding process is also efficient and fast (except for the check in for one of our flights not working on their website so we contacted customer care and it was solved). We found everything to be of good standard and most importantly no delays or cancellation. In contrast, our flights with another airline (approximately 3 hours) got delayed by an hour each.

✅ Trip Verified | Overall I would rate the experience a 5 out of 10. It was neither the best or the worst of many flights I have taken. In-flight service was robotic. 30 mins after take off food tray was placed in your table then drinks were served. This was a 6 hour flight and not even a second drink offering after the first one. It said on the airline website that “Hot Meal” will be served but it was just a cold croissant and a yogurt. AVOD is ok. Not a lot of New Release movies. Aircraft cleanliness is OK as well. The negative part of my trip was the friendliness of the ground staff in both Mexico City and PVR. YVR airport staff was great. Friendly and smiling all the time. Check in took some time but it’s fine. Robotic ground staff in Mexico City and PVR. They don’t smile and seems bothered by what they do so I’m not sure why they work there. I would fly with them again if the fare is good. Now I know to siginificantly lower my expectation about Aeromexico service so I won’t get disappointed again.

✅ Trip Verified | Reynosa to Mexico City. I flew with Aeromexico for the first and it was the worst experience ever. We went from Miami to Mexico City and it was fine but from there our flight to Reynosa was delayed so we booked another one. When we booked another we didn’t receive any sort of receipt or proof of flight so we went to check what departures are leaving soon and the flight that we apparently booked was until 3 days later and we had plans so we couldn’t wait. We took an autobus from Mexico City to Reynosa and it took 15 hours. Now that we are there we do everything we wanted to and our flight back was the worst. We had flights from Reynosa to Mexico City and from Mexico City to Miami. We weren’t allowed to board the plane because we didn’t verify that we were actually in Reynosa since we never took the flight, they used the excuse that they sold our tickets and we couldn’t do anything about. So the next day we went back and everything was fine and we got home. Never flying with Aeromexico again, worst experience, next time I’m taking American Airlines.

✅ Trip Verified | Houston to Mazatlán via Mexico City. Please read before you book any flight with Aeromexico! They have awful customer service when mishaps happen! My family and I traveled with them a few weeks ago and I will never travel with them again. Flight to Mexico was great. Flight coming back was a nightmare. They delayed our flight for no real reason (weather was perfect, plane was there and fine ... we asked multiple people and nobody had an answer). We then waiting on the tarmac for 1/2 hour .... right in front of an open gate. No reason. Because of these errors on their part, we missed our connecting flight in Mexico City. Customer service was awful. I’ve never been treating so poorly and it was their fault we were in this inconvenient situation. Their best flight they could do for us was the next day - 20 hours out. We asked about different airlines, different airports to fly into, or at least accommodation for our family (a baby and 2 other small children) to go to. They just kept shaking their head no. It was horrible, and we had no choice but to take our exhausted babies to a hotel and feed them and let them rest for the night. All hotels within a 1/2 hour hour radius are well over $300. And we were not even close to being the only ones who missed flights due to their errors and their claims they had nothing until the following day (even tho this was at noon). It made me wonder if they were in on it with the hotels and purposely doing this to their customers. They made us miss obligations back home, they turned a hard 6 hour travel day with little kids into a 26 hour travel day, and we are out over $400 for their short comings and inconvenience they brought onto us. And they refuse to reimburse or try to make any of it up to us. They are just awful!

✅ Trip Verified | Vancouver via Puerto Vallarta via Mexico City. Fly a great deal in and out of Mexico for last 8 years & this is the 1st with Aeromexico, will not be the last! Impressed from baggage to seating, warm blankets, free earplugs, full choice of Movies, TV, News programs on nice large screens. Food and drinks ll flight long. We enjoyed every bit of our trip with you!

✅ Trip Verified | Mexico City to Santiago de Chile. A complete disappointment, I thought Aeromexico was somehow a "professional" well managed airline but looks like it is not the case (no comparison to the average Skyteam standard). The Club Premier Lounge in Mexico City is a joke, I wanted to take a shower after my redeye flight from JFK and at front desk they directed me to the SPA: at 8AM the SPA manager told me showers would be available from 9AM, when I popped up at 9AM I was told by another representative that they never open before 9:30AM. As I got nervous and complained for that, she would eventually call the SPA manager and at the end they agreed that at 9AM there was another guest booked - who never entered the SPA so it went from joke to fraud. Boarding was an "all in" experience since the different boarding groups lines were not enforced. FAs nice but felt like an amateurs crew, with no shared guidelines on how to greet, serve or respond to biz class passengers. This "confusion" feeling lasted the whole trip, since I was skipped for no apparent reason from the pre-departure drink (at that point I was too tired to complain), after being served the main course I had to ask twice to have some bread as well, and drinks refills took forever; surely having only 2 FAs for a whole 32-seats business class cabin does not help. Food I would say average although options were limited (just 2 for main course, compared to 3/4 on most airlines). The seat was probably the worst part of this flight: really really narrow, somehow short when in lie-flat position (I'm no giant, 180cm/5,9 feet tall) so that I had to sleep on a side, the headrest is so thick that it gets annoying when you place the pillow on top of it as your neck innaturally bends. But most of all, the seat is not completely flat, there are some "bumps in the wrong places" that make it uncomfortable; luckily I asked for another comforter and placed it on the seat as some sort of bedding and it worked ok, otherwise probably I wouldn't have slept at all. Amenity kit on par with other airlines (probably better than AA shoe sack but no comparison to the new BA The White Company pack on Club World or Ferragamo on AZ). Overall a bland experience, with a big con on the seat which is crucial on a 10 hours flight.

✅ Trip Verified | Aguascalientes to Mexico City. I got a free upgrade to Clase Premier along with my travel companion. It was a nice short flight, the flight attendants were attentive and called us by our names. On time departure and arrival, Sky Priority and a snack with beer.

✅ Trip Verified | Mexico City to Aguascalientes. The flight attendant’s service was very positive and service oriented. Captain explained to us the route, as well as he would make interesting remarks while flying somewhere particularly interesting. Free snacks and beverages were served. Seats were comfortable, good space 2x2 seat configuration. No TV screens as this is a regional aircraft, but it was a very short flight. Arrived 15 minutes before schedule and fast arriving bag.

✅ Trip Verified | Mexico City to Tijuana. I was singled out and told to comply, never given a real reason other than my carry on wouldn't fit in the plane compartment and that it needed to be checked. I measured my bag and it fit just fine, like it had on so many past flights. So I refused to check it. When I raised my voice I was reprimanded by an aggressive and intimidating male employee who told me that I should not speak to a woman that way. I was singled out of a long line of people who had not yet boarded. I was told that there was not enough room on board for my carry on. A lie. There were at least 23 vacant seats as well once I boarded with my luggage that I refused to check. I had a laptop and some delicate art unframed that I had purchased in Ecuador that I had no intentions of checking with baggage.