Aeromexico

✅ Trip Verified | Toronto to San Jose via Mexico City. I had packed a carry on bag, only for the airline to force me to stow it. Upon my arrival to Costa Rica, I noticed my camera bag was gone. So contacted them via email and telephone only to have no return and then placed on hold for an hour+ only to be hung up on. Clearly they have an issue with the trustworthiness of staff. If you value your belonging, reconsider flying with this airline. The flight there was fairly decent. The return flight airplane was extremely dated and in need of repair.

✅ Trip Verified | Panama City to New York via Mexico City. I have been to Mexico maybe 6 times in the last two years, including last week. This is the first time the airport crew took my passport in an envelope and kept it with them and won’t give it back until I reach Mexico. The reason being that my passport is from India and they want to understand my business in Mexico, my business is that I am returning home to New York through this pathetic excuse for an airline and I am legally allowed to walk into Mexico as I hold visas from UK, USA and Canada - never again AeroMexico! Once I got to Mexico, I was escorted into a holding room where they had 15 or so people who were in transit without legal grounds in Mexico. I had to show my documents to the officers in the holding room for the airline crew to realize they were wrong to do this. No apologies or nothing, the crew member just said she doesn’t know why “the people” in Panama did that. This was the longest 30 minutes of my life, I managed to take a photo without any of the officers noticing me. You can’t hold me hostage ever again Aer Mexico, no thanks!

✅ Trip Verified | Check in process was easy except for one very upsetting thing: I was not allowed to lock my luggage. I was told that mexico does not have ability to open a TSA lock and they might break my lock if the decided to check my bags while going through Mexico City airport. This was quite upsetting as I had valuables in my bag. I have to remove camera and other things out of concern that I may not see them again. Food service started with lunch. I opted for a Japanese meal since the western meal did not seem to be that good. During the flight they leave a few snack items but nothing appealing, a few Japanese things, no fruits, no juices. Cabin attendants just about disappeared after the meal service and did not seem to want to be bothered. Lounge in Mexico City was poor but this time it was not overrun with pool;ke and internet seemed to work well. This airline advertises free messaging and whatsapp access which is a complete lie. Both inbound and outbound internet was not functional even though I would have used paid internet! In short the seats are narrow and hard to sleep in. Airplane is clean, restrooms are cleaned frequently but otherwise nothing great. Flight from Mexico city to DFW qs co=mfortable and meal was OK.

✅ Trip Verified | Dallas to Tokyo via Mexico city. I picked this flight because of the price and type of aircraft. Aircraft from Dallas to Mexico city was a smaller one. Flight from Mexico city was late. Lounge at Mexico city was severely over crowded and I could not get room to sit down. We had to sit at the bar for a few hours as some people were laid out on the bench type seats. Food quality was equally poor. About as bad as Ahmedabad India lounge. As far as the flight goes service was mediocre, food quality was average. Seat was narrow making it hard to sleep. There was a long time when here was little food available and the choice of snacks left in a corner were far from desirable. Only good part is that this is cheaper than any options. Announcements were poor at best and entertainment was OK. One good thing was that they cleaned restrooms frequently. They claim to have free Wifi between Mexico City and Japan but it did not work on either flight (outbound or inbound).

✅ Trip Verified | We were met at the door by a cordial flight attendant who checked our boarding passes, and then directed us to our seats. The 787-9 Business Class cabin is arranged 1-2-1, and our seats were the last on the left side in the front section, just in front of the walk-up bar. A flight attendant welcomed us with our choice of water or orange juice, as we were settling in to our seats. The inflight entertainment system played commercials and the safety video, and only then were we able to select personal programming. A menu was presented detailing the two main course options-on this flight fish or pasta. Following dinner I slept for at least 3 hours. Considering everything, very satisfied with the service and flight. Did not have the need to stay connected, so did not subscribe to the inflight wifi.

Not Verified | Vancouver to Mexico City. Their premier / busineses seems like a joke. Sky priority check-in. When I hold my ticket show their people about to check in sky priority because I'm in business class, they don't even look at it, just tell me to follow other economy class to lineup. Until a few mins later, I try again, point at the class on the paper, then they stop chatting, open the block let me check in with their sky priority. After get on flight, my wife's tv is freezy, not working at all. My chair's leg lift up is broken. Could something really works here? We were paying for premier price for price service and equipment. Not a broken seats. And the bottom of the seat seems been broken for a while, the glue around seems very old. Priority luggage pickup. They did put the priority tag on the luggage. But when we waiting for our luggage, economy's luggage all went ahead then our's. Not up to standard at all.

✅ Trip Verified | Guadalajara to Chicago O-Hare. Do not recommend this airline. Do not understand how paying extra for priority seating gets you last on the plane. Also having your carry on baggage removed and taken down with all the other luggage just because the flight did not have enough space. Makes no sense that I paid extra money and for the staff to be rude and not find a spot to put my luggage at and just take it out and give it to a person to put down not acceptable. Do not recommend this airline what so ever. Worst flight ever. Not worth it.

✅ Trip Verified | The plane left Toronto and arrived in Mexico City as scheduled. The seats are comfortable and the Flight attendants are respectful as this is a red eye flight.

✅ Trip Verified | This was the worst airline I have ever bought a ticket from. I had to change my trip because of a death in the family and was looking forward to using my credit (after additional cost) however the cancellation policy was lost in translation and I was told I had one year to use it. Not the case. Two weeks after the one year mark of the original purchase I call to book and they’re sorry “I will have to take it as a loss”. I would have happily paid to extend it - now I will never give them my business. Good customer service doesn’t cost a company anything, and keeps people coming back. Disappointed is an understatement after the Experience with Aeromexico. Do not bother!

Not Verified | Overbooked flight. Online checkin not possible. Clueless staff. Customer service close to non Existent. They give preference to family members of staff and off duty pilots, upgrade them to business flight before their frequent flier customers. To those they have no problem saying the flight is overbooked. I wonder if someone from customer service management reads these comments, it seems not to be the case, if they would use the feedback from these sites and implement them they could learn to become a national airline to be proud off. But it seems there is not even any willingness.