Aeromexico

✅ Trip Verified | Mexico City to Cancún. Don't fly with this airline . During COVID 19 emergency they are still flying at capacity ! Nonetheless, when asked to be moved or why they are keeping flights at capacity I was left alone with a response of this is what it is, you wanted to fly to Cancun and this is what we have. Just not worth it . Estoy extremadamente preocupada y además dolida con el gobierno Mexicano al no poner restricciones de medidas de salud básicas. Estamos en una época donde la seguridad va más allá de la economía. Los vuelos están a capacidad en espacios reducidos y además de pésimo servicio al cliente Recibido por las azafatas . No obstante la única medida de regulación es la temperatura . Da tristeza tener que pensar que esta aerolínea no se preocupa por la seguridad de sus pasajeros y más solo en la remuneración económica.

✅ Trip Verified | My family and I booked our flight tickets for Mexico in March and we were looking forward to our vacation in July 2020. Unfortunately due to the COVID outbreak we were starting to reconsider the trip and called customer service to inquire about our options. We contacted Aeroméxico in March to request a refund (over $3,000CAD). We were directed not to be haste and to hold on for a while longer, until we were closer to the departure date. On May 21st we called again Aeroméxico, requesting a refund for the 4 round flight tickets and we were informed, that unfortunately that would not be possible. The gentleman was very courteous, acknowledged our feelings and explained their policies regarding a refund. He then proceeded to inform us that Aeroméxico would, however, allow us to reissue the tickets for a later date; however, the flights would have to be rescheduled for a date no later than April 30th, 2020. At that point I e-mailed several letters to Aeroméxico Customer Service department and requested them to please extend the vouchers deadline (provided them with a time frame that would work for us) and explained valid reasons why we would not be able to travel within the time frame given. We also stated the reasons why we would not be able to travel this July. In my letter I also mentioned that I have been a frequent costumer and I have always enjoyed traveling with their airline and would like to continue to be a loyal customer. (We love Mexico and we love to travel there.) At the end, they stated that they appreciated our patience in resolving the matter and have extended our voucher's validity to our satisfaction. Would we have like a refund? Yes, of course! However, we tend to forget that everyone has been affected by the COVID pandemic, even big corporations have lost and are continuing to lose billions of dollars due to this unprecedented situation. All of us need to be united, understanding and try to find a compromise in which both parties will be pleased with the outcome. When filing a complaint, my advice is the following: Write a tactful and well written letter, state how you would like to resolve the matter, try to compromise and be persistent. Good luck to all of you!

✅ Trip Verified | I had a trip to Cuba with Delta that was cancelled amid Covid. I requested my refund without any problem. However, when i tried to get my money back from a cancelled flight amid Covid, it was horrible. To begin, I would like to say it was very hard to get someone. I tried all the numbers, the chat, no emails, messenger with a robot. Days of trying and waiting. I want to clarify that I understand this time that we are living, but in my opinion this was extreme. After exhaustion I finally was able to chat with someone. I wanted to change my flight to September. They wanted to charge me like $80 more per ticket and we are four. Just to change what was cancelled. For every written response I had to wait 5 minutes. It was not fluid. If you like it or not that's it. Pay more or lose it. Refund is not an option. They refuse to give your money back. The guy was telling me it was not their fault. It's not one's fault. You just suppose to take care of your clients. Lesson learned, do not flight Aeromexico. Not one can be happy with their policy during this time that we are living. Plus if I don't want to lose my money, I have to reserve before January and travel before April. I can't believe what they are doing. Getting rich at the expense of the crisis we are living.

Not Verified | Worst customer service ever. Rude customer representatives. Never flew they emailed me & changed my flight & date then cancelled due to Covid 19. Will not offer refund they decided to keep customers money with hope of them using it in fortune but I will never use this airline in my life & I will let everyone know not to.

Not Verified | I book a flight with Aeromexico a few weeks ago, now they cancelled the flight 2 weeks from the departure. They refused to refund the money that i pay, that it was a round trip from Chile to Canada, (not cheap), even if they cancelled the flight. Is not the pandemic, some planes are flying anyway, and airports are open for the people that need it and have all the requirements to do so. Is them, they are just taking the money from people and cancelling flights. The only option that they give me was an open ticket with them. That means, just 1 ticket. that also I have to pay the difference and also an expensive fee for service?

✅ Trip Verified | Unfortunately there was an aggressive man on the plane, he pushed hard against my seat several times when I put my seat back to sleep. The staff did not act adequately, the flight attendant even walked away when the man became physical (he pushed hard against my seat). Supposedly to get security (I think?), But the flight attendant returned alone. When I later stated that I did not feel safe and wondered aloud if it would happen again, the response was laughable. "We don't know if he'll do it again, ma'am." I didn't feel taken seriously and was very scared for the rest of the flight. I sat down somewhere else, and I never came back to it. I felt unsafe for 8 hours in this 10 hour flight.

Not Verified | I had a flight booked from London to Mexico City on 2nd April, obviously this was cancelled because of the coronavirus pandemic. I have since then spent countless hours on the phone trying to reach them as well as emailing them, they either never reply or just ignore what you say in your email. The Civil Aviation Authority confirmed that a cancelled flight has to be refunded if the passenger wants to, but Aeromexico refuse to offer any refund. Honestly some of the worst customer service I have ever seen. Aeromexico at least you've accomplished one thing, that is to persuade me to never fly again with you. Terrible terrible airline ! Do not fly with them - you with be riddled with problems if you do.

✅ Trip Verified | Absolutely frustrated by this company. Had a flight from Vancouver, BC, to San Salvador, El Salvador but El Salvador closed all borders as a result of COVID-19 and we would have been unable to land during travel dates (April 2 - April 17). Aeromexico cancelled the flight on me, and my family, and is refusing to extend their unhelpful ticket booking deadline. I was to fly with my grandparents, elderly and both are immunocompromised, but somehow Aeromexico still believes they'll still be safe and good to fly before Feb. 28, 2021. I explained many times, we would still fly with the airline they just need to extend the dates for ticket reissuing. It's a blatant disregard for the well being of their customers and simply proved that this airline is completely useless and doesn't know how to provide any valid options.

✅ Trip Verified | My flight was cancelled because of COVID-19, and they refused to refund me, like many other reviews suggest. I haven't received a credit either. I submitted a complaint to the U.S. Department of Transportation because flights operating in the US are required to refund passengers after cancelling their flights. I also disputed the charges through my credit card company. Aeromexico is very unethical!

Not Verified | New York to Los Cabos. This is the most insensitive/money hungry airline I’ve ever had the displeasure of doing business with! My mom and I planned a trip to Cabo. However, due to COVID-19, we were on lockdown and as a result the date I booked the ticket for wouldn’t work. My mom is an essential employee and would not be granted the permission to take days off from work. Additionally, the extension date we were given would have coincide with my school. I explained I didn’t necessarily want to cancel my trip, I would have been fine with a later date then their deadline. They refused to change the date or give me a refund. Mind you I’m not an essential worker and lost my job due to the virus. They didn’t at all care, the only thing that mattered was their money! If you can’t count on a company during a tough time like this, when can you?