Aerolineas Argentinas

Ezeiza to Iguazu the plane was quite new a 737-700. No delay at all the flight was nice although no headphones were given. Seats are comfortable for such a small flight 1.45 hrs.

Montevideo to Buenos Aires. Delay of about 2 hours for a flight that lasted 45 mins. saw the plane. No crew member or agent to ask for information. On board the crew were not attentive and paid little attention to passengers.

Buenos Aires to Ushuaia return. I flew from Ushuaia back to Buenos Aires and it was absolute chaos. The previous 2 days flights had been cancelled due to Chile Volcano the airport was full of people and there was no organisation or communication for waiting passengers. There were lots of angry passengers a TV crew and lots of police but a lack of Aerolineas staff.

Sydney to Buenos Aires and had heard all the stories so I was prepared when there was an 8 hr delay in Auckland and for the broken seat and dodgy entertainment. But the price difference compared to other airlines more then made up for it. Foods was ok and the staff were good and if your prepared with a book then this is good value. Because the planes are older there is actually pretty good leg room in Economy. On my return I'd been travelling for 32hrs and they gave me an unexplained upgrade to Business Class. I was finally able to sleep and the service from the crew were great.

Flight was cancelled from Sydney to Auckland on July 28. I knew this as had checked on internet. However when I tried to ring I got cut off 4 times before finally talking to someone. When we finally got to the airport the boy I was travelling with was 'on the list' but I wasn't and was touch an go as to whether I would get a flight at all. All ended well as we finally both got back to NZ even though we were put on different flights. I felt sorry for the staff in Sydney understaffed and under a lot of stress but they were polite and as helpful as possible.

New Zealand to Buenos Aires. They cancelled our flights and had wait hours in Argentina. The crew were not polite they did not provide accommodation and did not listen to our complaints. I needed to call to New Zealand to get someone from Aerolineas to answer my queries.

Rude Staff old aircraft Lost our bags but didn't care why. We were left in New Zealand and passengers weren't advised of new flight time on different airline - the whole team disappeared from airport and left passengers wondering what to do. We had to pay $100 to get our bags to Sydney with Air NZ because they have a different baggage allowance. Little customer service skills.

Santiago-Buenos Aires-Rome and back. The planes are evidently old and the entertainment system is very mediocre especially for a 13+ hr trip. The food given was good enough and the crew was nice although they didn't offer anything unless you asked them. The biggest problem was the schedule on my return flights the plane from Rome to Buenos Aires was delayed 6 hrs we had to wait 6 more hrs in Buenos Aires to get back on a plane to Santiago (delayed an extra hour). They were good enough to move me and my sister to Business Class from Rome to Buenos Aires because of the problems although this was possible only because my dad and uncle were in Business already. Business class didn't offer many improvements in comparison to other airlines the seats although more comfortable than the Economy ones weren't as good as other airlines and the entertainment system was almost the same as in Economy.

I have travelled many times with this airline and have not had any problems. However I am disgusted with the way that the airline has handled the problem with the Volcano in Chile. I understand that flights need to be cancelled but Aerolineas is not communicating with its passengers and is also not making any attempts to help those trapped in Argentina due to flight cancellations. The staff were very rude even getting up and walking away. It is such a disappointment to see the way that passengers are being treated. Those of us trying to reschedule our flights are having problems getting through to the call centre. Very unprofessional.

There seems to be a polarity of views on AR between Australia/New Zealand based travellers and those who use AR regularly for domestic and regional services. It may be the case that both are right but for fairness I have to say that in 15 yrs of domestic flights and regional services to/from Brazil and Paraguay I have never experienced more than 30 mins delay and have always received good service in Economy class.