✅ Verified Review
| Buenos Aires to Ushuaia. Aerolineas Argentinas workforce went on strike on 19DEC and suspended activities in the morning until midday; this was not the airline's fault but the airline did not do anything at all to assist the passengers manage the situation before, within or after the event. Just the night before this strike, the airline sent an email confirming flight departure date/time, knowing that the flight would be cancelled due to the strike. At the airport the airline did not provide any support at all to the thousands of passengers affected. All the information provided was that we needed to wait until 1pm to find out what was going to happen with our flights. The airport was a mess of people everywhere. At 1pm when the staff returned to work, all passengers were told to call a toll-free number to get support, no staff at the airport offered to help passengers at all; the toll-free number was congested with calls and there was an automated message asking people to call again the next day - how is that possible when people had flights to take to get back home or to reach a destination where hotels or other items had already been paid. The only reason why we were helped was that we complain so much and remained at the check-in window requesting somebody to help us with our flights, we had to ignore the negative treatment by some of the staff and their management and just held our position until someone decided to help us and put us on a flight - we arrived to our destinations after losing 1 day on our holiday; and upon our return discovered that after that whole situation Aerolineas Argentinas cancelled our return flights which had nothing to do with the original flights impacted by the strike. Once again we found ourselves at the Ushuaia airport being told we had no flights, having to deal with very poor attitude from the airline staff at the check-in counters, but repeated our behaviour as on the first flight and told the staff we would not move until somebody helped us as we had nothing to do with the cancellation of our flights. Finally, a manager agreed to put us an a waitlist and we were lucky to fly back to Buenos Aires. I would not fly Aerolineas Argentinas ever again if I can avoid it; and I have recommended all my relatives and friends to do the same.