Aerolineas Argentinas

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 345 reviews
4/10
3 star Skytrax Rating
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1/10

"never fly with them again"

Review by (Chile)

Our Aerolineas Argentinas flight Cordoba-Buenos Aires was canceled during our check in for the first leg in Rosario, the “compensation” was to travel in a cramped taxi with no luggage space, had to carry bags on our laps for 5 hours, to Buenos Aires. We have had no reply to refund request, by what others said, this seems to be usual with Aerolineas Argentinas. Will never fly with them again.
Type Of TravellerBusiness
Cabin FlownEconomy
RouteRosario to Buenos Aires via Cordoba
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

Aerolineas Argentinas customer review

Review by (United States)

My flight to Buenos Aires was not full, plenty of room to stretch. Flight to Miami was full because of school vacation, big mistake on my part. The A330 is uncomfortable in economy. When the seat in front of you is reclined, you have the tray table pitted against you stomach, even if you are not fat. The flight attendants should ask everyone to sit upright when serving meals on the A330. Rows are so close that it is impossible to get up from your seat normally. One must slide to the end and climb out. I have flown this aircraft before and they are all the same in Economy - horrible. Considering how packed the flight was, the flight attendants were excellent. The food was mediocre with two choices: pasta or beef, and very small servings. Flight attendants provided drinks generously and water service was available throughout the flight. Bathrooms were kept fairly clean. Movie selection was very good, free headphones were provided. A very uncomfortable aircraft, avoid the A330 Economy. Only seats that looked spacious were the exit row seats. Check-in at EZE was smooth despite crowds and airport chaos.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteBuenos Aires to Miami
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

Aerolineas Argentinas customer review

Review by (Poland)

Flight was delayed 1 hr due to late arrival from Buenos Aires. I used Alitalia Lounge in Terminal 3, modern, large, with limited food options (salads, sandwiches, desserts). I was one of the first to board the plane, so I had to wait almost 30 mins to get any drink/welcome drink, without asking for it, FAs started to give drinks only after boarding was finished. Seat was ok, not full flat, but quite comfy. IFE very poor, only 5 channels available, showing only 2 movies in Spanish/English version, no Air Show with a map available, so had no idea about flight time etc. Cabin crew were nice and smiling, quite senior and during breakfast service, looking very tired and grumpy. Disappointing menu - I was expecting some local dishes from Argentina, some beef etc, and I got green salad with parma ham, risotto or pork with ratatuille or ravioli. I tried first two - all tasted the same, bland, boring, over cooked. No cocktail service at all, as only whisky is available. Good wines. Service in business class is very old fashioned, reminds me service from the 90s, nothing modern as for plating, food presentation, menu etc. Dirty toilet in Business Class. Breakfast started 2 hrs before landing, again - boring tray with fruit salad, yoghurt, bread roll and almost shapeless croissaint, jam and hot omlet with... carrots. Horrible. Generally, very poor business class product. No PA from pilots for whole flight. Not recommended.
AircraftA340-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteFCO to EZE
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

Aerolineas Argentinas customer review

Review by (Spain)

AEP-MTV short 30 min flight. Check in at aeroparque was fast no lines for security line. Boarding by bus 20 min delay no explanation given. Once on board nice FA nice service and arrival nearly on time. Bags short on belt. Good option on this route.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aerolineas Argentinas customer review

Review by (Argentina)

Flight BHI-AEP-BHI August 2014 with Aerolineas Argentinas. A domestic flight both of only 1 hour. Crew were friendly and polite. Catering service was just OK. Aircraft were old but still comfortable (both B737). Both flights on time.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Aerolineas Argentinas customer review

Review by (United States)

I was very disappointed with Aerolineas Argentinas. The seats are very uncomfortable they do not have enough space between them vertically. My husband is 6 feet tall and his legs were touching the front seat he had no space to move them. I am 5'5 and was also uncomfortable. It was a long flight almost 9 hours and the TV screens did not function properly. Mine had no image whatsoever. My husband's screen had image but no sound. No entertainment at all for almost 9 hours is ridiculous. We had to take a second flight from Buenos Aires to Bahia Blanca and the flight was delayed 2 hours. On our return from Buenos Aires to Miami the flight was also delayed this time for 1 hour. Even tough the prices of Aerolineas Argentinas are lower I would never use it again or recommended to anybody. I have taken the same flight route with American Airlines and LAN and they are much better. Next time I rather pay more for the tickets and have a more pleasant and comfortable flight.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Aerolineas Argentinas customer review

Review by (United States)

AR 1303 April 23rd and AR 1302 April 26th. We were looking for a reasonable Business Class fare from Miami to Buenos Aires we were amazed at how much less expensive Aerolineas was than the other carriers that we checked and were worried that it might be due to an inferior flight experience but decided that since were only flying down for three days to attend a wedding he had to go for it. Well I'm happy to report that with Aerolineas Argentinas you don't "get what you pay for" you get much more. The plane we took was an elderly Airbus that was a bit tattered (especially the bathrooms) but the seats were lie-flat and comfortable the food was above average (much better than American) and the flight attendants were cheerful professional and happy to help with a smile unlike the surly overweight lazy tenured FAs on most U.S. legacy carriers. I would fly Aerolineas again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Aerolineas Argentinas customer review

Review by (United States)

We flew business class (club condor) from JFK on Feb 21 and returned on Feb 28. Great experience. Airbus 330-200 was clean and comfortable. Both flights left on time. Crews were first-rate. Great bargain. Highly recommend it.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Aerolineas Argentinas customer review

Review by (Argentina)

We flew on A330 EZE-JFK-EZE seats are too closed to each other I'm 5 9 tall and had problems with my legs this is what happen when airlines prefer only profit instead of customer service + profit EZE-JFK was 1 hour delayed and JFK-EZE 45mins delayed. Ground staff in both airports terrible neither courteous nor willing to help you. My greatest concern is flight attendants: most of the cabin crew and I mean 90% were rude they got angry if you requested a glass of water or soda (even though you walk to the aft galley to do so). During dinner one female flight attendant offered me chicken or pasta I asked her what kind of pasta and sauce she told me: "sir I'm not the chef who cooked the meals".
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Aerolineas Argentinas customer review

Review by (United States)

Picked flight based on price. Flight from Miami to Buenos Aires was delayed by 6 hours and then canceled until the next day due to mechanical problem with plane. Re-booked on flight the next day. Luggage did not arrive in Buenos Aires for four days. Return flight delayed by 3+ hours resulting in missed connection. (All flights including connections on Delta were booked through Aerolineas Argentinas.) No help from Miami staff re-booking connection on partner? Delta. Ground staff in Miami sent us to the Delta counter to figure it out for ourselves. Delta would not rebook without us paying for new flight ourselves. Went back to Aerolineas Argentinas counter to find them closed until that evenings flight. Ended up renting car and driving 13 hours home.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no