Avianca Ecuador

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 33 reviews
3/10
No Skytrax Rating
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1/10

"worst flight I have ever been on"

(United States)

Trip Verified | I am 5'10, 225 lbs. My knees were crushed by seat in front of me in the upright position. There was no room for my backpack with only documents and cell phone accessories in it under seat in front me. Everyone in seat adjacent to mine were miserable as was i for a long all-night flight. The Air did not work properly blew warm air, if any at all, on a very full flight. No monitor to watch anything, there was no WIFI or it did not work properly there was no charging port for a cell phone or anywhere to plug anything in. They did not offer Water or anything for that matter. It was the worst flight I have ever been on in my life. I will never use this Airline ever again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Guayaquil
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“Avianca fails to deliver”

(Slovakia)

Trip Verified | Their seating arrangement is a joke and represents everything wrong with capitalism. Even though the flight was "only" less than 4 hours, your mind projects this discomfort as one full eternity in hell. Nobody taller than 180cm will enjoy the ride, unless they love suffering and narrow spaces. I'm 185cm and my knees kept pushing into the metal parts of the hand rests in front of me (window seat). I was just lucky that there was a much small person sitting next to me that did not need as much space. The moment you put 3 people above 180cm next to each other, it's game over. I don't care about the onboard service because most of the time I bring my own snacks for the journey. I don't care about onboard entertainment for the same reason. I only care about the basic comfort (not even higher echelons of comfort that Karens would be fighting teeth and nails to get) but Avianca fails to deliver even this basic thing. It's honestly sad. If I could choose one superpower for one day, I would choose one that allows me to make all the Avianca board members to take a 4-hour Avianca flight in Economy seats to rethink their lives.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteQuito to San Cristóbal (Galápagos) via Guayaquil
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"We both got charged for our bags"

(Czech Republic)

Not Verified | This was the worst airline which we took a flight with. We both got charged for our bags. Weight of both was OK in limit, one of them was by few centimeters bigger, dimensions of other were OK, still got charged.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGalapagos to Guayaquil
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(United States)

Trip Verified | Worst experience ever. Their system never works, customer service is bare minimum, flights get canceled and you are not informed. I trusted this airline to help me get to Quito for a connecting flight. I missed my flight back home and had to rebook the entire trip.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManta to Quito
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"different fees for Ecuadorians"

(Greece)

Trip Verified | The worst company ever! They overcharge for everything. I booked on there website and it said nothing about different fees for Ecuadorians and foreigners but then they charged me 150$ to fly and said they will charge another 150$ to go back home. The customer service never answers and will not refund me for the money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuayaquil to Galápagos
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(Canada)

Not Verified | Still waiting for a refund from September 2020. Terrible customer service. I am trying to reach out to someone and get help but it is impossible, no body replies to my emails and if you call them, you can not talk with the department in charge of refunds.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSaskatoon to Guayaquil
Date FlownSeptember 2021
Value For Money 12345
no
1/10

"not recommend flying with this horrible company"

(Israel)

Trip Verified | Horrible experience, we bought tickets for Galapagos and when me and my family arrived to the check in we were we need to pay 120 dollars more for every ticket (we are a family of 5) because we are not Ecuador citizens. This was not written anywhere on their site/on the ticket/ or while purchasing the ticket. They argued there was a pop up screen when we bought the ticket which is just making no sense and is actually a blackmail. Would not recommend flying with this horrible company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuayaquil to Galapagos
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"showed proof that we did not have to pay"

(United States)

Not Verified | Charged us an extra $150 per person at the gate. Said we were told and that it was in our confirmation. When we showed them that our confirmation showed nothing we were told that we still owed $300 for the two of us, almost the price of our tickets, even though we showed proof. The people at the counter were rude in explaining and persisting, even though we showed proof that we did not have to pay. It was so bad that We would have cancelled our flight on principle but the rest of our itinerary in the Galapagos was non refundable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteQuito to San Cristobal
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What more can I say....Avianca never again"

(Czech Republic)

Trip Verified | Beware of flights from the Galapagos Islands. Because we don't understand Spanish, we bought a ticket on the Avianca English website (because it is in English, I naturally believe, that the site is intended for foreigners). I checked in the day before, add our passports and got the boarding passes. But we didn't know if we should go straight to the plane (because of covid, etc...), we went to the counter. There they told us that they wouldn't let us on the plane, that we had to pay $150 per person because we are foreigners. If they have different prices for foreigners and for locals, OK, but we would like to know when we buy the ticket, agree and pay directly. This seemed to us like blackmail or a scam. "Don't pay another $150, your ticket will be forfeited, because we won't let you on the plane." I've never experienced anything like this and I've been flying all my life and very often. And on top of that, the completely unprofessional behavior of the manager, who didn't even want to tell us her name. Because we were 3, it cost us an unexpected $450 more. What more can I say....Avianca never again. The rest of the trip we were flying by LATAM and it was perfect.
AircraftAV1689
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltra Island to Quito
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not fly with this corrupt company anymore"

(Netherlands)

Not Verified | I'm writing this review after I've been in touch with Avianca's Customer Service and asked for financial compensation of at least 150 dollars. I flew with Avianca to the Galapagos Islands on Wednesday 27 April and returned on Sunday 1 May 2022. I had to pay a 150 dollar penalty twice, because I didn't have the receipt of the first flight anymore. So that's 300 dollar extra (as if a trip to the Galapagos Islands isn't expensive enough for us foreigners). First of all, I don't understand why I had to pay a 'penalty' in the first place. If this is stated on their website, it is certainly not clear (enough). And why? Just because I'm a 'foreigner'? The guy at the Customer Service told me this was my own responsibility to find out, but I flew with many airlines before and I've never experienced something so vague as this. Also, no one at the airport told me how important this receipt was, or else I would have been extra careful not to lose it. I will not fly with this corrupt company anymore and I encourage others to not do so either!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteQuito to San Cristóbal
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
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