Aeroflot Russian Airlines

SVO-PEK and back. I have travelled with Aeroflot several times within the past year I have to say that the level of service you get with this airline is inconsistent. Compared to my last trip with them (STR-SVO-LED and back) which was extremely satisfying this time the service is only so-so. For SVO-PEK the cabin crew seemed inexperienced. The crew disappeared immediately after dinner service. The food from SVO is very average and the cleanliness of the toilet was not maintained well during the flight. For the return trip the crew members seemed much more experienced and they delivered a fairly high level of service. The food was also significantly better. Overall I think Aeroflot is improving. However they still have a long way to go. As a passenger your experience with them can vary greatly depending on the crew or the route. But considering the price which was very competitive I must say that what I got for this trip was fair.

BUD-SVE-Phuket and back. Short leg (BUD-SVE): A320-200 seats are alright (Recaro seats) meal was terrible. Crew was ok. Long leg (SVE-Phuket) 777-300 (Kutuzov) poor seats no leg room very unfriendly crew (both way) the worst meals I've ever had. However this was the cheapest and fastest flight to Phuket from BUD.

Flew with Aeroflot CPH-SVO-NRT. Excellent service. I am a tall guy and Economy Class is usually a nightmare especially on long-haul flights. On my trip to Tokyo the flight attendants noticed that I was struggling to get room for my knees and offered me one of their personal seats which had more legroom and since these seats did not have any entertainment system the crew made sure I was comfortable for giving me extra drinks. (I got a full bottle of wine for free!!) Aeroflot has become an excellent airline and I will be happy to travel with them again.

Flew CPH-SVO-BKK and back in economy class in brand new Boeing 777-300er. Seating a bit cramped due to the 3-4-3 configuration. I guess the only complaint is the food which was horrible. Cabin crew helpful and efficient. No alcohol policy on airline due to incidents with drunk passengers. But overall Aeroflot did a good job getting us from a to b via SVO. We would book again with Aeroflot. But a food upgrade would be nice.

MAD-SVO-HKG return in Economy. Perfect trip Aeroflot is trying its best to be equally competitive with its European rivals and quite manages it. The only drawback is a horrible SVO connection. Unnecessary crowded passport controls for transit passengers Horrible terminal F. Otherwise would definitely fly with them again.

Bangkok to London Heathrow via Moscow. After reading mixed reviews thought this could be a nightmare when in actual fact the service was good. Friendly staff flights on time online check in and seat reservation a breeze at Bangkok you can check in at self service terminal - saves a lot of queuing. Very convenient print boarding card fast bag drop new planes and great prices the food served was not big portion sizes but was tasty standard economy airline food no alcohol served on the BKK to Moscow leg but plenty of soft drinks - water juices etc which came round every hr or so. Moscow airport: I read loads of negative reviews terminal F is old and not great but D & E where most international flights depart from are modern Burger king TGI Fridays etc loads of retail outlets prices same as all airports. I also read its a nightmare to transit between terminals when in fact its not it is a long walk between them but no problem. One security check one passport check. I have to say some staff look very stern but they are actually very friendly. There is no smoking in all terminals. All in all I would fly with them again based on price and service I received.

I flew from SGN to SVO on Dec 25 2014. Very good food good leg room. 1 bag late and delivered to hotel. Overall very good I will use them whenever possible.

Bangkok to Moscow 9 January 2015 flight 273. Awful customer service experience. The Aeroflot customer service team promised that they had found extra leg space seats as requested for my wife (dislocated her knee). When on board we found that they were not only normal economy seats but in fact were exactly the same ones that we had reserved previously (before her leg break). So not only was service unacceptable but also the staff seem to have > deliberately deceived us at the customer service and check in desks. I assume to move us on without having to do anything else. So they let the company down and of course passed the problem on to the flight attendants who also did nothing much to help. Very poor indeed.

Moscow-Warsaw 18 Dec. Pros: nice new clean Airbus aircraft with leather seats and decent legroom. Flight on time. Very smart looking attractive cabin crew. Good English so all announcements were understandable ( quite rare with Aeroflot). Cons: service downgraded rapidly since last month's flight I took with them. This time only small sandwich and water/coffee/tea offered - nothing else (last time was tray with meal cake and whole selection of soft drinks). EU restrictions I suppose. Cabin crew very official and robotic absolutely no personal touch no interaction - beautifully groomed but cold and serious. Inflight magazine thick and full of good articles but in Russian only (literally last 4 pages were in English only) which is pity as it looks very interesting.

I took a flight from Netherlands to New Delhi via Moscow airport dated 16th December. I read all the reviews and statistics to check the possibility of any flight cancellation. Most of the reviews were negative but the stats were sound showing there were not significant delays. I was primarily hoping for 2 things 1). On time flight 2). Safe arrival of luggage. The flight from Amsterdam airport to Moscow (2 hours time) didn't had inflight entertainment. The other flight from Moscow to New Delhi (6 hours 20 minutes duration) had good inflight entertainment system. The quality of food was OK was not at its best. There were no delays in the connecting flights. I had to board from Terminal E to Terminal F which was nearby some 700 meters walking distance. However there were some issues with Moscow Airport - i). To my wonder the security staff was missing and the passengers had to wait for odd 20 minutes. They came scanned the handbags and put stamp on 'boarding pass' ii). the mini trolleys which are otherwise freely available on Amsterdam airport were simply unavailable. The passengers carrying hand bags had to face difficulty in rushing between terminals iii). The sign boards in Moscow airport are not mountedpositioned at appropriate locations. The travelers sometimes have to take U turn to go the correct direction.