Aeroflot Russian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 595 reviews
6/10
3 star Skytrax Rating
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8/10

"transit from Terminal F to D took me 25 mins"

(Israel)

Phuket to Tel Aviv via Moscow with Aeroflot. The HKT-SVO flight was full due to a cancellation 2 days before - the airline had to transer pax and crew to this flight. Lunch and dinner served which were OK. As for the IFE - the variety of documentries was small. Transit in SVO from Terminal F to D took me 25 mins (and I walked fast). Too many shops on the way which made the walk harder. I didn't see any buggies for those who may need it to make the transfer easier.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteHKT to TLV via SVO
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"you get what you pay for"

(Sweden)

In general a pleasant journey with Aeroflot. The positive sides were that the seats and the meals were good, special diet meals like vegetarian, gluten and lactose free were easy to order on their website. On the negative side the on-board entertainment system was not that good, most of the documentaries were in Russian and with no English translation and we didn´t see any smiles from the flight crew. But as I said earlier, the journey in general was pleasant. Two way ticket from Stockholm to Bangkok were really cheap, we paid about 3000 sek ($312). So I think that you get what you pay for.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteARN to BKK via SVO
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew courteous and attentive"

(Australia)

Verified Review | Shanghai Pudong to Moscow. Very pleasant experience for first time Aeroflot user. Left on time and arrived early in Moscow. Cabin crew courteous and attentive with excellent English. Meals were good with unlimited beer, wine or spirits. As it was a 10 hour daytime flight, the lie-flat beds didn't get a work-out but the seating (seats + layout) was very comfortable. At one stage the whole crew (cabin and flight-deck) were involved in my taxi arrangements from SVO to Moscow centre, and that was really appreciated in retrospect after experiencing Moscow taxis! Highly recommended airline.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePVG to SVO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Aeroflot is a very good airline"

(Australia)

Verified Review | Moscow to Paris CDG. Flight left on time and arrived on the ground at CDG early. As a result of congestion on taxiways etc the flight was marginally late at the terminal gate. Overall, a pleasant experience with cabin crew, inflight entertainment, meals and drinks all exceeding preconceived expectations. Added force to my opinion from another flight with them that Aeroflot is a very good airline.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSVO to CDG
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"both flights were good"

(Israel)

Tel Aviv to Phuket via Moscow with Aeroflot. The TLV-SVO flight was delayed for 2 hours due to bad weather in SVO and late arrivel of the plane. At arrival at SVO (Terminal D) they didn't tell us that the gate was changed from 55 (Terminal F) to 29 (Terminal D) therfore I and other pax had to "run" twice (D to F and back) which was not easy at all. Both flights were good - service food and IFE (which is very good). The seat has a problem: one can't lift or move the armset so if there are empty seats you can't use them. The seat is sliding forward so it's not easy to sleep.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteTLV to HKT via SVO
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"definitely fly Aeroflot again"

(United States)

Verified Review | New York JFK to Yerevan via Moscow. It was my first time flying Aeroflot and I was pleasantly surprised. The seats in Premium Economy are very comfortable, the service very good and the food not bad at all. It aircraft was clean and well maintained and inflight entertainment was plentiful. The flight was on time to and back from Yerevan to JFK. I will definitely fly Aeroflot again.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteJFK to EVN via SVO
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Crew is friendly"

(France)

Flown with Aeroflot for the first time, from Lyon to Yerevan return via Moscow. I was quite surprised to see that Aeroflot's fleet was very new. The interior of the airplanes (all A320) was very clean, and bright. Aeroflot respect their schedule, they even take off before scheduled time! Depending of the duration, they give you either a sandwich or a full meal. The sandwich bread is quite bad, but that's what you can expect in Economy. Otherwise, it's pretty correct. Crew is friendly. The seats are better than other similar airlines, they are leather-made. They give you pillows and blankets for night flights. There is no in-flight entertainment, which turns the flight quite boring, especially when it's long.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLYS to EVN via SVO
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"inflight it was a mixed experience"

(United Kingdom)

London Heathrow-Moscow return with Aeroflot. Paid a small premium for a non-stop flight, and it was worth it as alternative routings are not convenient. Both flights were on time and there was no waiting for luggage. Inflight it was a mixed experience. Legroom and seat width was very decent on both aircraft, and the A330 even has personal entertainment screens although the system is old and very slow to respond - some passengers gave up. The inflight magazine looks great but shamefully except for a few pages it's entirely in Russian. They serve a small meal on this flight, a slighly reduced version of something you'd get on a transatlantic flight with no dessert. Don't expect Russian cuisine, except for the dry Russian bread. Cabin crew could do with a communication refresher course: on the outbound they were welcoming and friendly, but on the inbound they were devoid of smiles, mechanical with military-like efficiency, and I witnessed some shocking behaviour from one crew member who barked at passengers, even shouting "chicken or lamb?" six times to an elderly passenger who clearly could not undertand English. Shermetyevo airport is a mess both on arrival and departure, clearly not designed for so many passengers, with endless, chaotic queuing and people smoking in the toilets, but not the airline's fault.
AircraftA320 and A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to SVO
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very decent flight overall"

(United States)

Verified Review | Flight from Moscow to New York JFK on Sept. 11th 2016. No delays. Smooth check-in and boarding. Attentive and friendly cabin crew. Food (lunch and dinner) was well-presented and tasty. Excellent IFE. Clean aircraft. Very decent flight overall, one of the best I have ever flown in economy class.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to SVO
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"making this trip memorable"

(United States)

We booked a round trip flight for our grandson to fly from Chelyabinsk to Washington DC. He was with his grandmother on the flight to America, and he returned home as an unaccompanied minor. Aeroflot was super in their booking, taking care of all the details, and his flight home to Chelyabinsk was seamless. He had a six hour layover in Moscow which he passed under Aeroflot control, and was escorted to the Chelyabinsk flight with no problems. His checked luggage was sent along to Moscow and then to Chelyabinsk without him having to touch it until arriving at Balindino in Chelyabinsk. He is pretty mature for a nine year old but still this was his first flight alone. We were very impressed with the care Areoflot took to make his flight safe and enjoyable. Thank you Aeroflot for making this trip memorable for our grandson and for his grateful grandparents.
AircraftAirbus 330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIAD to CEK via SVO
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes