Aeroflot Russian Airlines

✅ Verified Review | It was my and my wife's first experience of flying Aeroflot today, 26 December from Helsinki to Moscow. We'd read some negative reviews and were a little apprehensive of the coming flight. I had to immediately post this review because we had one of the best economy flights ever. The plane appeared to be new, the staff were friendly and professional. Though a short flight, we were served with a fresh meat roll with a choice of water, tea or coffee. The tea option was black or green - a first. We are now in a lounge, awaiting our onward flight to Hong Kong with a positive expectation. Thank you Aeroflot.

✅ Verified Review | Travelled Ho Chi Minh City to Copenhagen via Moscow on Boeing 777-300ER and A320 respectively. First flight from Ho Chi Minh City was almost full up to Xmas time with long queues at Check-in. I got the seat I wanted, later swapped as an FA had a proposal to a better option in the crowded economy class. Business and Comfort class had less than 30% load while economy >90%. Full service onboard. Alcohol limited to two wines which were only served at meal time – and they ran out after 5 hours. Two meal services were offered on this 11 hour flight. In both cases were there two options for hot meals. Food was surprisingly good, managed to try all four hot dishes offered as passengers next to me offered me some of theirs as there were plenty. The scoop of the trip was somehow a surprise round of tasty, Russian ice-creams served quickly to all in the middle of the flight where blood sugar was low. Nice thought! Menu cards (in Vietnamese, Russian and English), earplugs, slippers and eye-masks provided. Spacious seats with ample leg room, slept well. Power Outlets. WiFi proclaimed but did not test. Call buttons answered. FAs could be worse, could be better (at times quite hostile, at times very cooperative). Aircraft clean, staff were well dressed, and hard-working. I see the rising quality-trend of Aeroflot. IFE had huge amount of movies and stuff on personal monitors. Quite some of them could not work. That puzzled some passengers, but I found other things to do. The short flight SVO-CPH was uneventful, but was still serviced on board by given sandwiches, soft drinks and blankets). All flights briefly on time, apart from de-icing in Moscow, which caused 45 Minutes delay. Transfer in Moscow swift, quick, and easy. Baggage handled perfect and with care. For the price paid, 550 USD for a 6 months return-ticket, not even the Middle East carriers can compete, either on price nor duration, though maybe on service. Two return trips in N-class provide enough miles for an upgrade with SU from economy to business class on a sector on a third trip. I was treated well onboard - even without any Skyteam frequent Traveller status – nicely done SU! Will fly again.

✅ Verified Review | Moscow to Tyumen. The aircraft was changed in less than 24 hrs prior to the departure time. You choose your seat, but by the time you arrive to the airport you find that your seat is somewhere else where you didn’t expect it. Gate was changed three times in 2 hours before departure (gate 21, then gate 13, then gate 1). Third change has happened right before boarding started. I choose Aeroflot due to my airport preferences. It’s located close to my home and job. In the last few years, Aeroflot has done a lot to improve their service quality comparing to disaster service they provided. Whole year of 2016 I flew with Aeroflot, and all Aeroflot flights which I flew with were overbooked. Now, in the fall, many Aeroflot flights are cancelled. In the beginning of December, this information appeared on their website officially. Please keep in mind that there’s a risk that your flight can be canceled when planning your journey with Aeroflot.

✅ Verified Review | St. Petersburg to Tel Aviv via Moscow. Very nice flight with very good service and food. I would certainly recommend flying with Aeroflot and will do again in the future. I have to emphasize the comfortable seats, new aircraft and helpful and generous staff. The only disadvantage is the lack of entertainment onboard the A320, but since I take my tablet on flights that was no problem for me.

✅ Verified Review | Bangkok to Zurich via Moscow. Because of the price, I chose Aeroflot and I was surprised by the quality of the service, the food and the ground staff at both airports. The planes were new and the landings despite the snow in Moscow perfect. Wiffi was available and the entertainment system was bilingual (Russian and English) and very diverse. I love the documentary on Soviet cars. The crew was smiling and I had a special very good Thai menu. I had a special luggage, a gun, as I compete internationally. The first good news is that Aeroflot includes it in the whole weight allowance contrary to many companies that charges extra fees up to 200 US dollars. I was advised at the plane door that my gun was on the plane to Moskow. In SVO also I was welcomed by an agent before the security check who took again the bag tag number to be sure that it will be on the plane to Zurich. There the luggages arrived in 10 minutes and a special staff delivered it to me extremly promptly. It was definitively the best service I ever had for this "special" cargo. The only minus is the not so great Moscow SVO airport.

Tel Aviv to Phuket via Moscow with Aeroflot. All flights were delayed. Food was poor. Flight attendants were polite but left the food trays for a very long time. Price was very cheap which is why I chose them on this leg, however, next time I will probably think twice. I just lost a connecting flight because of a 2 hour delay on arrival and need to wait for 5 hours in Moscow.

Prague to Hong Kong via Moscow. First experience after 30 years with Aeroflot and far beyond expectations. Despite no premium economy cabin on short hauls (within Europe), the long haul is on par with western airlines. Very tasty food courses, same as business class (however beer/wine offered only for first meal), metal cutlery, clever tray solution (antiskid), hot towels before each meal. Few minus points - frozen PTV screen on outbound (not possible to change or restart but only whole system) but limited choice on documents and recent music, drink rounds limited (no bottled water distributed) however refills at any time. Friendly and smiling (true !) cabin crew and nice stewardesses. Any word in Russian to them lets you feel even a degree better. Excellent connection from central Europe eastbound and back for comparable price. They also have to reset their FF program website. Wi-fi not tested when midair. First choice for Europe-Far East service next time.

✅ Verified Review | Los Angeles to Vienna via Moscow with Aeroflot. First flight delayed which caused me to miss my connection. Booked on a new flight that had a 5 hour layover. Now this flight is delayed further. I could have made my original connecting flight but was put on this new flight and by the time I got to the transfer area there was no time. Now I land in Vienna at midnight with no buses to Bratislava. Will not fly this airline again. Please keep in mind I paid 130 euro more for this flight so that I would have a shorter transit time and arrive in Vienna at a decent hour. Now I'll have to cough up an additional 40 euro for a taxi to Bratislava.

✅ Verified Review | Aeroflot service can be very good, but, nonetheless seems to be inconsistent. My outbound flight on SU2579 on November 25th from London-LHR to Moscow-SVO reflected very high service standards, as the staff on board were attentive and charming. The return trip on November 29th from SVO to LHR was, however, mediocre, even allowing for my class of travel (economy). The cabin crew seemed to have an indifferent attitude, in stark contrast to the outbound flight. One flight attendant tried to tell me in a peremptory way to sit down again once we had arrived, even though the plane had come to a complete stop at the gate and the engines had been switched off a few minutes before. The flight took off from SVO with a delay of over an hour, which was explained as the result of a technical problem. However, no detailed explanation, which would have been useful, was given, and the cabin staff did not know the reason, which they should have done, I suspect it was an APU issue, as the cabin was freezing until the engines were started. Nevertheless, the captain managed to reduce the delay to 45 minutes by arrival. One significant advantage of flying Aeroflot is the Moscow airport it uses, Sheremetyevo. Domodedovo (DME), on the other hand, is now unpleasantly overcrowded, with long immigration queues.

✅ Verified Review | Stockholm to Moscow return. Great service and incredible price. Given the lack of competition on this route (I'm looking at SAS), Aeroflot could price gouge but even a last minute return is only €165. Equipment in both directions was very recent. Staff were friendly and they supply a complementary sandwich and soft drink in economy - no alcohol served in economy. Take off was delayed in both directions but still managed to make the scheduled arrival time. The only thing I found disconcerting was that in Stockholm the wings were de-iced when the outside temperature was -1C whilst no de-icing took place in Moscow even though it was -10C. Would definitely book again.